Expensive
Expensive cost
Constant sign-in
So now it kick you out every few hours and you have to re-verify your email. Every. Single. Time. Also it constantly defaults back to showing KwH. Which no-one cares about. So that’s another tap to revert it back to £. Also it only scrolls down via a small section of the screen - so yet more time wasted finding this ‘sweet spot’. By this time, you’ve grown a beard and forgotten the reason you opened the app in the first place.
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Smart meters
The meter is never correct , when topping up or using the amount on the app is never correct so can become confusing as you think you have more credit than you have. This needs to be sorted and correct for customer satisfaction
App
Every time they do maintenance on the app I can’t top up till the next day
Room for improvement
It could be better if you can tell us if we are on or off supply trough the app and be able to switch it on there too , if it has gone off for when you are away from home on holidays ect ! And txt alerts. Room for improvement!
My smart E
Very good
Application review
Very easy to use and manage, no problems when buying electric, although I was told that the gas meter is too far for it to be connected so i can top up electric fine but gas is more trouble than it needs to be.
Bad app always fails
I’m constantly having to restart the app just to put money on, and has messed up to the point where I have to call customer support around 5-6 times a year, needs better connection hardware in the smart device
Happy costumer
I’ve been an E costumer for a bit longer than a year and I have to say that never gave me much problems, whenever I had an issue the staff was very quick to solve it and also I’m quite happy with the new app version is soo much better and easy to manage ;)
Customer communication excellence
A great company so helpful and fix problems very fast with great Customer service .
Best energy company by far!
I’ve been with E for a number of years now and I honestly wouldn’t change for anything! I was approached in a shopping centre last month with them promising me they could save me £££ I told them they couldn’t compare they didn’t believe me and asked to see my app which I showed them and they were shocked and agreed they could not compete with the prices I was paying so win win best energy company I’ve ever been with and I wouldn’t change for anything!!
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Smart meter
Love this app. Shows what I require and the budget scheme is great. It’s a shame the smart reader doesn’t tally up if it shows anything. Usually a blank screen or flickers
Great
Works really well with great ease
App
Shocking experience with this app, been a few times that I have either ran out of gas or need topping up and haven’t been able to due to the app displaying “error” every time, in this day and age and the prices you’re charging this shouldn’t be happening!
Useful
Useful to keep track of topups and current meter balances. Lacks the option to select emergency credit in the app and I often have off supply warnings when I’m out and one of the meters has run out and been cut off
Great
Easy to use and understand
Terrible app. Fails often
This app is a disgrace. Several times I’ve tried to top up and it’s failed to do so the transaction just idles for hours! This needs fixing as soon as possible to avoid wasting money.
Never works
Trash app should be ashamed
Mr Glen
So far know complaints.👍🏿
Ok
No
