Does not delete, can’t find support
When I purchased the one-year subscription, I did so to have a year’s worth of content deletion service. In the past two-three weeks, I have attempted to delete comments and it’s not deleting. It’s editing. I tried contacting support here via “app support”, it takes me to a broken link. I can’t get a refund from Apple because it’s been more than 2 months. I tried visiting the page to find support and it’s either very hidden or not there at all. I also clicked around the app for a support page. Nothing. It also doesn’t have a banner or alert of a known issue. I would like a refund, even if it’s partial. I deleted the app, reinstalled it, removed the social accounts, reconnected…nothing works. It doesn’t delete. Tried again at a later date. Nothing. Updated. Nothing.
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Response from developer
We’re very sorry for the experience you’ve had. We’ve been investigating stability and deletion issues reported in version 2.19, and our latest release includes fixes for several of the problems we identified. We also apologize that the App Support link did not work when you tried to reach us. If you’re still experiencing any issues, or would like to discuss your subscription and refund request, please contact us directly at Redact(dot)dev or through our Discord and our team will be happy to help. We hope the latest version resolves the deletion issue for you, and we sincerely appreciate you bringing this to our attention.
Paywall took over
Ive had this app on my phone for a while and it worked well. You were able to select the date range you wanted to delete from. Now I open the app and everything other than “a month ago” is locked behind a Paywall. Id rather just delete my account no big deal, but this app no longer useful unless you want to delete something from up to a month ago.
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hard to say
Hey,I’m sorry to say but redact….It don’t work no more i tried deleting my tweets on x multiple times,Got no result!!! Tweets are still not deleted
Just Doesn’t Work
Tried several times, spent a $100 on premium and still didn’t work. No option to contact support, no monthly payment option. Don’t bother with this option.
The free version is good
I deleted the last month of posts. Not bad.
Response from developer
Glad to hear it!
