Once Excellent, Now Difficult to Recommend
I used to be a big supporter of Refex and was such a regular customer that even the CEO had reached out to me in the past to gather feedback. Unfortunately, my recent experiences have been extremely disappointing.
First, the pricing has become difficult to justify. Refex’s sedan category now often costs as much as, or even more than, Shoffr, which offers significantly larger and more premium vehicles such as the BYD. In all cases, Shoffr’s larger and more luxurious vehicle can be booked at a lower price than Refex’s smaller MG ZS.
Similarly, if you simply need a sedan, Uber Premier is frequently 30-50% cheaper while offering greater availability and flexibility. With additional EV-focused options now available in NCR, such as Trev and Green SM, it is becoming increasingly difficult to identify any clear use case where Refex remains the best choice.
The bigger concern, however, is around pricing transparency.
In my recent ride, the customer-facing app displayed the journey through the faster Dwarka Expressway route while showing the fare estimate. However, the driver ultimately took the slower toll-free route. After escalation, the company clarified that even if customers are shown the toll route during booking, drivers may still take alternate routes while the fare remains unchanged.
This raises serious transparency concerns because route choice materially impacts travel time, convenience, and the value proposition that customers believe they are paying for.
The handling of the issue by customer support and operations management was even more disappointing. Different explanations were provided at different stages, including suggestions that drivers may have been bearing toll expenses themselves, before the company ultimately clarified its internal process. Despite repeated attempts to explain the concern, there was little willingness to acknowledge the fairness and customer experience issues arising from this practice or provide any meaningful resolution.
Before booking, I would strongly encourage customers in NCR to compare prices across Shoffr, Trev, Uber Premier, Green SM and other alternatives. If you want a larger and more premium EV experience, Shoffr and Green SM provide significantly better services and vehicles at lower prices. If you simply need a sedan, Uber Premier is frequently substantially cheaper. Given the current pricing and customer service experience, Refex no longer offers the value proposition that originally differentiated it from the competition.
I have preserved the correspondence and documentation regarding this issue and am evaluating further remedies available under consumer protection laws. Based on the explanations provided by the company itself, I believe there are legitimate questions regarding route transparency, fare disclosures, and the fairness of the customer experience being delivered.
First, the pricing has become difficult to justify. Refex’s sedan category now often costs as much as, or even more than, Shoffr, which offers significantly larger and more premium vehicles such as the BYD. In all cases, Shoffr’s larger and more luxurious vehicle can be booked at a lower price than Refex’s smaller MG ZS.
Similarly, if you simply need a sedan, Uber Premier is frequently 30-50% cheaper while offering greater availability and flexibility. With additional EV-focused options now available in NCR, such as Trev and Green SM, it is becoming increasingly difficult to identify any clear use case where Refex remains the best choice.
The bigger concern, however, is around pricing transparency.
In my recent ride, the customer-facing app displayed the journey through the faster Dwarka Expressway route while showing the fare estimate. However, the driver ultimately took the slower toll-free route. After escalation, the company clarified that even if customers are shown the toll route during booking, drivers may still take alternate routes while the fare remains unchanged.
This raises serious transparency concerns because route choice materially impacts travel time, convenience, and the value proposition that customers believe they are paying for.
The handling of the issue by customer support and operations management was even more disappointing. Different explanations were provided at different stages, including suggestions that drivers may have been bearing toll expenses themselves, before the company ultimately clarified its internal process. Despite repeated attempts to explain the concern, there was little willingness to acknowledge the fairness and customer experience issues arising from this practice or provide any meaningful resolution.
Before booking, I would strongly encourage customers in NCR to compare prices across Shoffr, Trev, Uber Premier, Green SM and other alternatives. If you want a larger and more premium EV experience, Shoffr and Green SM provide significantly better services and vehicles at lower prices. If you simply need a sedan, Uber Premier is frequently substantially cheaper. Given the current pricing and customer service experience, Refex no longer offers the value proposition that originally differentiated it from the competition.
I have preserved the correspondence and documentation regarding this issue and am evaluating further remedies available under consumer protection laws. Based on the explanations provided by the company itself, I believe there are legitimate questions regarding route transparency, fare disclosures, and the fairness of the customer experience being delivered.
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Response from developer
Thank you for taking the time to share your detailed feedback. We appreciate the support you've extended to us and value the concerns you've raised. We would like to review the matter in detail. Kindly share your contact information with us at customersupport@refex.co.in so we can investigate the concerns thoroughly and get back to you with our findings. We look forward to hearing from you.
Reliable and well mannered Chauffeurs
On time and quality in their services
Response from developer
It's fantastic to know that you appreciate our chauffeur's reliability and professionalism! Thank you for sharing your positive experience with us.
New Revolution Refex Mobility
Finally got very professional Cab booking app. Car is maintained so neat and clean. Driver’s so professional. Enjoyed ride seamlessly. 100% it will wipe out other rival very easily. Specially no tension of paying extra amount,like other app where generally driver’s demand extra amount. Just one request give us option to make payment through Refex app.
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Response from developer
Thank you for such a fantastic review! 😊 We’re really glad you enjoyed the neat cars, professional drivers, and a smooth, hassle-free ride without any extra charges. That’s exactly the experience we aim to deliver every time. We truly appreciate your suggestion about adding payments through the Refex app, we’ll be sure to share this with our team. Looking forward to serving you again soon! 🚗✨
Refex Is Getting the Mobility Play Right
Refex is emerging as a real game changer in the cab services space. From what I see, they are getting many of the fundamentals right, especially in terms of service approach and operational focus.
From a digital marketing perspective, there is strong potential to further scale the brand’s visibility and market reach. I’d be happy to support with marketing and promotional strategy if the team ever looks to expand their outreach
From a digital marketing perspective, there is strong potential to further scale the brand’s visibility and market reach. I’d be happy to support with marketing and promotional strategy if the team ever looks to expand their outreach
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Response from developer
Thanks for your encouraging feedback! We’re glad our service approach stands out. Your perspective on expanding our digital presence is truly appreciated, and we’re continuously exploring ways to strengthen our reach and connect with more customers.
Best cab booking ever ❤️
Reliable, convenient
Comfortable and reliable rides
Was looking looking for a safe and reliable cab experience and got a chance to experience Refex.
Trust me, these guys are the saviours.
Trust me, these guys are the saviours.
Response from developer
We appreciate your feedback. Safety and reliability are at the core of our service, and we’re glad your experience reflected that. Thank you for choosing Refex Mobility.
Best premium cab services
Premium services with appropriate cost . If you are looking for best in class, go for Refex mobility.
Response from developer
We appreciate your feedback. It’s great to hear that our service quality and pricing met your expectations. Thank you for choosing Refex Mobility.
Great service
Have been using the service for a while, great experience overall.
Response from developer
We appreciate your feedback and long-term trust in our service. It’s great to know your experience has been positive overall.
Easy to use
Good for Travel
Beware! Absolute Scammers
Booked a cab for Bangalore Airport and paid online. After 10 minutes of the time of pickup got a call saying that the driver can’t come for the pickup and they will try to assign a new driver in next 30 minutes and that too is not guaranteed. Was already getting late, had to ask them to cancel and then booked Uber, thinking that amount would be refunded but I am yet to get the refund and it has been a month. There is no functioning support system to connect with them. The money is lost.
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Stuck on a login loop
I login and then logout and again login and this goes on. App auto logs me out. If such a basic functionality of the app isn’t working how am I supposed to rely that the cab will even show up
Automatically Closes/Logs-Out
I tried to book a cab by signing up. However, When I enter my mobile number and OTP, the app automatically logs out the account prompting to enter the mobile number again! This is frustrating.
Logging me out
Its logging me out everytime i try to log in
No update provided on support ticket raised
Very worst app, can service and customer support. No accountability for the support case raised in the app. Seems they are just scamming customers and providing below standard support & services. Not recommended to use their service. Blu Smart is the best.
Worst app
I had booked cab and had done prepaid the amount and once I saw in app there was no reflection of the journey I booked and I called customer care they told it’s bcz of the technical issue and told me to book again and the amount of previous booking would be refunded back I had booked on 11th and till today it’s 28th there is refund of previous amount.
I have been contacting their customer care and wht they say is that it will be refunded soon and that’s all they do and no work in progress
I have been contacting their customer care and wht they say is that it will be refunded soon and that’s all they do and no work in progress
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Bad timing
Such pathetic booking, I booked a cab for 7 o'clock, and the driver was 25km away from my place at that time and constantly telling that he is coming in 10 mins, what is the sense of booking 3 hours priori if you cant come on time
Pathetic experience
The drivers don't know any language other than Malayalam. Just unable to communicate with them and ending up waiting for hours both the times
Unable to book ride
Unable to book ride as application freezes
Unable to select destination
Unable to select destination
Best One so far
Never thought Refex will be so friendly at pocket, well maintained vehicles with all required amenities and best part they always be on time
Never Trust
I booked a cab to airport till last minute no update from them when I called then they are saying that cab break down and another cab will come in 1 hr this should have been informed by team prior to me right . Please don't trust as I am not getting a cab right now from anywhere and this is frustrating.
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