App is good
I recently downloaded and used for our first travel it’s really good and tracking is precise in app.
Only one issue is it was showing the tracking but 2 hours before the trip end tracking lost on the app at booking tab. I have clock on the what’s app link to get the tracking in the app again. if possible please address this it will help us a lot.
Thank you
Only one issue is it was showing the tracking but 2 hours before the trip end tracking lost on the app at booking tab. I have clock on the what’s app link to get the tracking in the app again. if possible please address this it will help us a lot.
Thank you
Show more
Very bad experience
Recently travelled on Dec Dec 17 with VRL from Mysore to Udupi . The rest stops were in completely open areas with no proper facilities or privacy. It’s very uncomfortable and concerning, especially for women. How are ladies expected to get down and use restrooms in such open places? This shows a serious lack of planning and concern for passenger dignity and safety.
On top of this, only one person was handling both driving and passenger checks. This is highly unprofessional and unsafe. A driver should focus only on driving, not managing passengers at the same time. Overall, the service standards are very poor. I would not recommend VRL Travels unless they significantly improve safety, staffing, and basic passenger facilities.
On top of this, only one person was handling both driving and passenger checks. This is highly unprofessional and unsafe. A driver should focus only on driving, not managing passengers at the same time. Overall, the service standards are very poor. I would not recommend VRL Travels unless they significantly improve safety, staffing, and basic passenger facilities.
Show more
Lack of hygiene and dignity
I recently traveled with VRL and was generally okay with the vehicle, but I was absolutely appalled by their "rest stop" policy. VRL still stops the bus in open areas/roadsides for passengers to relieve themselves.
The driver actually stopped the bus in the middle of nowhere and announced that passengers should use the "front and back of the bus" for urination. It was extremely uncomfortable and humiliating, especially for the female passengers who were expected to manage in an open field.
There are plenty of decent fuel stations, hotels, and toll plazas with proper restrooms along the route. VRL Ignoring those facilities to save few minutes. VRL needs to respect basic hygiene and the dignity of women.
The driver actually stopped the bus in the middle of nowhere and announced that passengers should use the "front and back of the bus" for urination. It was extremely uncomfortable and humiliating, especially for the female passengers who were expected to manage in an open field.
There are plenty of decent fuel stations, hotels, and toll plazas with proper restrooms along the route. VRL Ignoring those facilities to save few minutes. VRL needs to respect basic hygiene and the dignity of women.
Show more
Very much disappointed
It’s not suitable for kids worst bus , in my experience I’m not seen this kind of worst bus ever at list thy not maintained hygiene and in tickets thy r mentioned at 7am reaching Hyderabad but now they are telling at 8.30am , we are come for some important work bank training we have to b there at 9.30am management persons u have to reply for my massage, no body told me for correct timing and so much rudeness person are their no one have a common sense why because I m travelling with 2years baby thy use to off light and the those person operating AC light and all then y should we have to pay this of amount to this type worst bus , really I’m totally not happy with this system and this type of management, I have booked bus for return 17 th Hyderabad to Bangalore I’m really not happy so I’m cancelling the ticket, I have some video now how the bus is working inside , what was the bus condition all and in bus cockroaches thuuu,if some one management person reply me means I will show proof and ticket no also
Show more
Rude and unpunctual
Bus was delayed and when called to ask for timeline the response was rude and misbehaved. Additionally used inappropriate words in the conversation. I have heard something similar from family and friends that lately this is increasing and the management seems to be not actively working on this. The support number is also not easily accessible neither to raise complaint nor to get support.
Show more
