No refund
Very poor experience with the app. I cancelled a ticket within the allowed cancellation period, but I never received the refund.
On a few other occasions, the payment was successfully debited while booking a ticket, but the ticket was not booked, and I did not receive the refund for those transactions either.
I also tried contacting the support number mentioned in the app, but it just keeps ringing with no response.
The payment and refund process needs to be fixed urgently. Users should not have to worry about losing money when a booking fails or a ticket is cancelled.
On a few other occasions, the payment was successfully debited while booking a ticket, but the ticket was not booked, and I did not receive the refund for those transactions either.
I also tried contacting the support number mentioned in the app, but it just keeps ringing with no response.
The payment and refund process needs to be fixed urgently. Users should not have to worry about losing money when a booking fails or a ticket is cancelled.
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Gateway PAYTM payment mode
The UPI payment done using PAYTM mode gets completed successfully but the MSRTC app shows the ticket failed, the app does not shows the transaction successful completed, n also as the ticket is failed it does not shows us it to redo the booking for the same seat. My many failed ticket payments did not get refunded too.
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Poor bus service and inconvenience to passengers
Poor bus service and inconvenience to passengers
My bus was scheduled for 2:30 PM, but it still did not arrive. This is the **second time** I have faced the same issue. Because of the delay, passengers are left waiting and have to go here and there to find an alternative.
Please improve the bus service and ensure that buses operate according to the scheduled timings. This causes unnecessary inconvenience to passengers.
My bus was scheduled for 2:30 PM, but it still did not arrive. This is the **second time** I have faced the same issue. Because of the delay, passengers are left waiting and have to go here and there to find an alternative.
Please improve the bus service and ensure that buses operate according to the scheduled timings. This causes unnecessary inconvenience to passengers.
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Booking Failed After Successful Payment
I made the payment successfully, but the ticket booking failed. After the payment, the app did not redirect back to the booking confirmation or success page. The amount was debited from my account, but no ticket was generated
No bus found
Very disappointing experience with the MSRTC app. The app frequently shows “No Bus Found” even when buses are available on the route. Search results are inconsistent, and booking becomes difficult due to technical issues. The user interface needs improvement, and real-time bus availability should be more accurate. Kindly fix these issues and improve app performance for a better passenger experience.
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