No refund
Very poor experience with the app. I cancelled a ticket within the allowed cancellation period, but I never received the refund.
On a few other occasions, the payment was successfully debited while booking a ticket, but the ticket was not booked, and I did not receive the refund for those transactions either.
I also tried contacting the support number mentioned in the app, but it just keeps ringing with no response.
The payment and refund process needs to be fixed urgently. Users should not have to worry about losing money when a booking fails or a ticket is cancelled.
On a few other occasions, the payment was successfully debited while booking a ticket, but the ticket was not booked, and I did not receive the refund for those transactions either.
I also tried contacting the support number mentioned in the app, but it just keeps ringing with no response.
The payment and refund process needs to be fixed urgently. Users should not have to worry about losing money when a booking fails or a ticket is cancelled.
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Gateway PAYTM payment mode
The UPI payment done using PAYTM mode gets completed successfully but the MSRTC app shows the ticket failed, the app does not shows the transaction successful completed, n also as the ticket is failed it does not shows us it to redo the booking for the same seat. My many failed ticket payments did not get refunded too.
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Poor bus service and inconvenience to passengers
Poor bus service and inconvenience to passengers
My bus was scheduled for 2:30 PM, but it still did not arrive. This is the **second time** I have faced the same issue. Because of the delay, passengers are left waiting and have to go here and there to find an alternative.
Please improve the bus service and ensure that buses operate according to the scheduled timings. This causes unnecessary inconvenience to passengers.
My bus was scheduled for 2:30 PM, but it still did not arrive. This is the **second time** I have faced the same issue. Because of the delay, passengers are left waiting and have to go here and there to find an alternative.
Please improve the bus service and ensure that buses operate according to the scheduled timings. This causes unnecessary inconvenience to passengers.
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Booking Failed After Successful Payment
I made the payment successfully, but the ticket booking failed. After the payment, the app did not redirect back to the booking confirmation or success page. The amount was debited from my account, but no ticket was generated
No bus found
Very disappointing experience with the MSRTC app. The app frequently shows “No Bus Found” even when buses are available on the route. Search results are inconsistent, and booking becomes difficult due to technical issues. The user interface needs improvement, and real-time bus availability should be more accurate. Kindly fix these issues and improve app performance for a better passenger experience.
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Money not refunded
Totally worst app this is, i paid for tickets and money deducted from account and still it is showing in failed ticket. This happened with me many times and money also not refunded.
Worst app
I tried to book ticket from Nashik to Pune multiple times my money got debited from my bank account but ticket booking was failed. I didn’t get the refund customer care do not receive the call. Please can someone help me with my refund?
Slow but useful
It is just a basic app. The idea is useful, no doubt, but the working of app could be a much better.
Payment Deducted but Ticket Not Booked (Multiple Times)
I tried booking tickets through the app, but the amount was deducted from my account while the ticket was not booked. This issue has occurred three times in the last two days. No booking confirmation was received, and the tickets are not showing in my booking history.
Worst App Ever
This is by far the worst app I have ever used, I made the payment twice and even though the money was debited from account, my ticket was never confirmed, no tickets were booked despite successful transactions. I strongly advise others to not to book tickets through this app, an extremely frustrating and disappointing experience.
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Bogus app
One of the mot bakwas app i have ever seen, since last 45 mins i am trying to book a ticket and there are no options for payments and which are there not working…you cannot even hire a good developer to develop this basic application..what we expect form MH govt
Worst app
The new update of this app is very bad. I am not able to book my ticket. Every time I try to book, the booking fails but my money gets debited. This is very frustrating. Please fix this issue as soon as possible and improve the app. It is very difficult for users to book tickets after this update.
Very nice app
Very informative and easy app for booking and tracking bus location.
Poor interface
Keeps saying Check Connection when every other app works absolutely fine on WiFi. Never using this again. Whatever results are put, says not found.. Please delete the app and save yourself from disgrace - the developers should be taken to task for this 8th wonder of the world..
So Many things to improve
The MSC RT app has been extremely disappointing. The overall user experience is poor, with frequent technical issues and unreliable performance. Basic features often fail to work properly, and the app lacks stability, making it difficult to use for any meaningful purpose.
The main problem is when I call to helpline number, they give me the another number of the regional depot and it doesn’t work. It says always that the subscription is busy. My experience with this service is so bad.
The interface is confusing and not user-friendly, and the functionality provided does not meet even basic expectations. Despite its intended purpose, the app feels incomplete and poorly maintained.
Overall, the MSC RT app offers very little practical value and requires major improvements in performance, usability, and reliability. Until significant updates are made, it cannot be recommended.
The main problem is when I call to helpline number, they give me the another number of the regional depot and it doesn’t work. It says always that the subscription is busy. My experience with this service is so bad.
The interface is confusing and not user-friendly, and the functionality provided does not meet even basic expectations. Despite its intended purpose, the app feels incomplete and poorly maintained.
Overall, the MSC RT app offers very little practical value and requires major improvements in performance, usability, and reliability. Until significant updates are made, it cannot be recommended.
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Continuously display error “Please check your connection.” for 5 mins
Continuously display error “Please check your connection.” for 5 mins then bus stop populated.
If the bus stop location will show in map and also find any location distance from any stop then it is very useful for travelers.
Thanks
If the bus stop location will show in map and also find any location distance from any stop then it is very useful for travelers.
Thanks
Worst technical support
I tried to book a ticket from Nashik to Pune completed payment then app just displayed popup, something went wrong, now ticket is displayed as failed, status is refund not required, called customer care 10 to 15 times they haven’t picked the call, my money deducted from account and refund is also not given
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Maharashtra bad service
Do not book bus through this app. They do not send you any driver's contact number, no exact location for bus stop, no vehicle number. There is no way you are able to find the bus stop. You end up calling their helpline number which is again waste of time as they are not helpful. I missed my bus and wasted a lot of time and money and it was a very frustrating experience . My bus time is 7:15 and they called me at 8:45 pm and simplay saying you are coming or not what kind of rude it is . Time waste money waste and bonus prestation. Don’t book in this app
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Fabulous service Smoothly booking
26-10-25 iam travel with Shivneri electric Bus. Yesterday smoothly booking this app no Bugs & lags. Very grateful Application.
MSRTC Bus Reaches Gujarat — Booking Should Too!
Good app overall, but why can’t we book tickets for routes that go beyond Maharashtra? If the MSRTC bus itself is going from Maharashtra to Ahmedabad (Gujarat), we should be able to book seats between the Gujarat stops too! Please enable interstate booking — it’ll make travel much smoother and user-friendly.
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