No option NOT to subscribe for $3.99
What a stupid way to lose customers by requiring them to subscribe to return products. Will never purchase from Shona Joy again or any other retailer that utilizes this form of blatant theft. Congress should make this illegal.
No barcode
Was forced to download this app to make a return. Did so in the process of my return to get my Aus post label. Open the app, put all details in, no return label to be found, the item is not able to be ‘returned’ in your system as I already did that. So now stuck with no label. Terrible waste of time experience. Beyond frustrating.
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Immediate Resolution Requested/Return Item Incorrectly Rejected and Charged
I requested a return on Monday and returned the item on Thursday. Despite the item already being in transit back to you, my return was rejected on the basis that the item had not been returned.
I immediately contacted your customer service team by email to explain the situation and provide clarification. My emails have since gone unanswered, and communication has stopped entirely. To make matters worse, I have now been charged for an item that I properly returned.
The tracking information confirms that the item was sent back within the return process. I am extremely disappointed with how this has been handled, particularly the lack of response after I attempted to resolve the issue directly.
I am requesting that this matter be reviewed immediately, the charge be reversed, and my refund be processed. Please confirm in writing that this has been corrected.
If I do not receive a prompt response and resolution, I will dispute the charge with my credit card company and provide the return tracking information and my unanswered correspondence as supporting documentation.
I immediately contacted your customer service team by email to explain the situation and provide clarification. My emails have since gone unanswered, and communication has stopped entirely. To make matters worse, I have now been charged for an item that I properly returned.
The tracking information confirms that the item was sent back within the return process. I am extremely disappointed with how this has been handled, particularly the lack of response after I attempted to resolve the issue directly.
I am requesting that this matter be reviewed immediately, the charge be reversed, and my refund be processed. Please confirm in writing that this has been corrected.
If I do not receive a prompt response and resolution, I will dispute the charge with my credit card company and provide the return tracking information and my unanswered correspondence as supporting documentation.
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Help
Would not even let me put a US area code in
Great experience
Had the greatest experience with Refundid, so much easier than the usual returns process on other websites. I hope all businesses get on board with these guys so all return processes can be this easy.
