No option NOT to subscribe for $3.99
What a stupid way to lose customers by requiring them to subscribe to return products. Will never purchase from Shona Joy again or any other retailer that utilizes this form of blatant theft. Congress should make this illegal.
No barcode
Was forced to download this app to make a return. Did so in the process of my return to get my Aus post label. Open the app, put all details in, no return label to be found, the item is not able to be ‘returned’ in your system as I already did that. So now stuck with no label. Terrible waste of time experience. Beyond frustrating.
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Immediate Resolution Requested/Return Item Incorrectly Rejected and Charged
I requested a return on Monday and returned the item on Thursday. Despite the item already being in transit back to you, my return was rejected on the basis that the item had not been returned.
I immediately contacted your customer service team by email to explain the situation and provide clarification. My emails have since gone unanswered, and communication has stopped entirely. To make matters worse, I have now been charged for an item that I properly returned.
The tracking information confirms that the item was sent back within the return process. I am extremely disappointed with how this has been handled, particularly the lack of response after I attempted to resolve the issue directly.
I am requesting that this matter be reviewed immediately, the charge be reversed, and my refund be processed. Please confirm in writing that this has been corrected.
If I do not receive a prompt response and resolution, I will dispute the charge with my credit card company and provide the return tracking information and my unanswered correspondence as supporting documentation.
I immediately contacted your customer service team by email to explain the situation and provide clarification. My emails have since gone unanswered, and communication has stopped entirely. To make matters worse, I have now been charged for an item that I properly returned.
The tracking information confirms that the item was sent back within the return process. I am extremely disappointed with how this has been handled, particularly the lack of response after I attempted to resolve the issue directly.
I am requesting that this matter be reviewed immediately, the charge be reversed, and my refund be processed. Please confirm in writing that this has been corrected.
If I do not receive a prompt response and resolution, I will dispute the charge with my credit card company and provide the return tracking information and my unanswered correspondence as supporting documentation.
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Help
Would not even let me put a US area code in
Great experience
Had the greatest experience with Refundid, so much easier than the usual returns process on other websites. I hope all businesses get on board with these guys so all return processes can be this easy.
Disappointed
Tried to get an answer from them about how long it takes to sort out a refund via afterpay and both refund I’d and afterpay as well as country road the retailer have not been able to help me. I will never use this service again.
Awful
Makes it impossible to download your return label.
Endless Safari Chrome loop
Sent me on a - Can’t open in Safari, so Open in Chrome loop. Once logged in, it would immediately log me out and start the loop again. Never got my return label barcode.
Such a scam!
Doesn’t work. Forced to download app to view bar code for a return and would actually show me bar code. Printed label instead and went back to delete my account on the app and can’t do that either.
Exchange Request LOST
Initiated an exchange request with Adore Beauty with the system failing at finally step of printing returns label. Now system says exchange initiated on AB side but cant find any record in Refundid nor have I received promised email to reprint label. At least with iconic return system you can always find the return details in their system.
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AWFUL
Don’t get this app
Refundid is horrible.
I never received a confirmation email that my exchange was stuck and was not being processed. I contacted refundid and they replied with “we’ll get back to you.” Never heard back. It’s been 2 weeks. I had to reach out to the actual store who let me know this happens VERY often. Again, refundid is HORRIBLE and such an unessesary thing/app/ option … whatever refundid aims to do. They’re are not needed.
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Not working
Trying to access the Return QR code but keeps saying the order is not found
Ms Hannah
What a total scam! Rather than just give me a QRcode I had to down load app and this service contributed to a large return fee
Great app to track refunds
Can track and lodge returns easily via this app
Watch out for retailer text ads!
I immediately started getting text ads from retailers. That is not what I signed up for when I downloaded “Refundid”.
Awful delete account experience
Horrendous
DO NOT USE
WORST EXPERIENCE EVER, I bought an item on express shipping they gave me standard shipping instead, I myself paid the return when the actual store does it for free, it was a difficult process in general, they are of no help when needed, you cannot contact them by phone or by online chat only by email which I’ve been waiting for days now for a response. You can’t cancel once lodged either. I will never use again.
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Proud Poppy
Purchased a dress from proud Poppy on the 18th of December the dress didn’t fit so I returned the dress got an instant refund. This dress has been waiting at the collection centre for proud Poppy to pick up since the 30th of December. Now Refundid have taken the dress amount back out of my bank account despite me sending them emails to let them know I had returned it. Not good enough by proud Poppy and Refundid.
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DO NOT USE - not truthful they charge more than advised- daylight robbery
After a refunded return was declined by the merchant in error (another issue in itself which we are sorting out), not only did Refundid not refund the full amount however when they took back the refund, they did so prior to advising and they did not take back the money as per their advice in the email after the fact. They stated a $1 charge was made however they in fact charged $10. After multiple emails and complaint over the course of 7 business days with no response I am now writing this online. Don’t go through them, you’re best to wait the extra days
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