Not usable for families w/o Danish passport
I can use it for myself, but my teenage kids cannot be registered as we do not habe a Danish passport. This is ridiculously overengineered for an app to enable low barrier use of public transport.
Why not just use the original fairtiq app as many other European regions do?
Why not just use the original fairtiq app as many other European regions do?
Aleks
Skikkelig dårlig. De har erstattet et helt velfungerende system (Rejsekort) med dette utilgjengelige tullet, som tvinger alle til å ha en smarttelefon hvis de vil reise kollektivt. Det er svært lite tilgjengelig for turister, eldre og barn, og dessuten diskriminerende overfor personer med funksjonsnedsettelser.
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So convenient
I love these transportation apps they make life so much easier.
Very intelligent
Very intelligent piece of software. It’s good at filling the gaps if you forget to log in or out.
Very well designed and easy to use
This is how an app for local transportation should look like. After setting up payment methods and allowing auto check out when leaving the station, the only thing you need to do is check in before you start to travel (can only be done near to a station). Lovely and will miss this when being back in Germany 😊
At first use I had slight issues checking in since the app asked if I am on train xy which blocked the slider. But no big deal really
At first use I had slight issues checking in since the app asked if I am on train xy which blocked the slider. But no big deal really
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Easy to use
Convenient and easy to use for every mode of public transit: metro, s-bahn, bus, and boat. There are frequent trains and buses too.
The app does not work with US phone numbers.
The developer is incompetent. The verification texts never arrive. Despite my best attempts to activate the account, there is no way to pass the activation page. Ended up traveling for free during my weekend in Copenhagen. The drivers were kind enough to understand the technical challenges created by their inept IT colleagues.
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App does not work
We could never install this app because the app never sent us the text message we needed to verify our accounts. Three of us tried separately and none of us were able to receive the text message.
Where’s the verification email?!
Downloaded twice now and it won’t send an email for a verification code. What gives
Not getting sms verification code via foreign phone
Try to preload the app b4 travel but never receive the sms code via phone. If I download the app when I arrive Denmark, the eSIM does not have phone number to receive sms anyway. What good is this app for?
Wouldn’t send mobile verification code
Unfortunately the app requires a phone number for mobile verification which isn’t ideal for tourists. It didn’t send a verification code to our Canadian numbers, so couldn’t use the app and had to buy paper tickets
It works but doesn’t care if it takes more money than it deserves
The app is easy to set up and use. It accepts Apple Pay. It’s nice that you get a discount during non peak hours. It’s infinitely better than the Rejsebillet app which is a total piece of garbage.
Unfortunately it doesn’t charge fairly. For example, if you were to buy a 4-zone ticket, it would be cheaper than two 2-zone tickets. So in this example, if you’re traveling between 2 zone and your total trip is over 1.25 hours but less than 1.75 hours it would be cheaper to buy a 4-zone ticket.
Another example is that if you check out after your first route, but then check back in on your return journey before the 1.25 hours limit, it doesn’t necessarily honor the fact that a single ticket would have covered that route.
It clearly lists the history and timing of all your stops on the route so in theory it could be programmed to give you the best deal you would have gotten based on your actual travel history.
Instead you have to predict what will be the best value which means not necessarily checking out when you’re done with the first leg of your trip. And as far as I can tell you can’t just buy a 4-zone priced single ticket (which would cover two 2-zone trips at a cheaper rate if you’re trip is in the 1.25 to 1.75 hour range) so it feels like you’re getting extorted a little bit.
Denmark has a complicated system with the number of zones and ticket length time and cost being quite variable. But it seems like the app errs on the side of not caring too much if the customer overpays.
That being said it does alert you if it thinks you forgot to check out so it is doing some things respectfully and honorably. If you accidentally check in but don’t go anywhere it will also not charge you arbitrarily.
I hope they can fix this in the future and make it more fair. But at least it actually works and is easy to use otherwise. It just needs to be better to deserve a higher rating.
Unfortunately it doesn’t charge fairly. For example, if you were to buy a 4-zone ticket, it would be cheaper than two 2-zone tickets. So in this example, if you’re traveling between 2 zone and your total trip is over 1.25 hours but less than 1.75 hours it would be cheaper to buy a 4-zone ticket.
Another example is that if you check out after your first route, but then check back in on your return journey before the 1.25 hours limit, it doesn’t necessarily honor the fact that a single ticket would have covered that route.
It clearly lists the history and timing of all your stops on the route so in theory it could be programmed to give you the best deal you would have gotten based on your actual travel history.
Instead you have to predict what will be the best value which means not necessarily checking out when you’re done with the first leg of your trip. And as far as I can tell you can’t just buy a 4-zone priced single ticket (which would cover two 2-zone trips at a cheaper rate if you’re trip is in the 1.25 to 1.75 hour range) so it feels like you’re getting extorted a little bit.
Denmark has a complicated system with the number of zones and ticket length time and cost being quite variable. But it seems like the app errs on the side of not caring too much if the customer overpays.
That being said it does alert you if it thinks you forgot to check out so it is doing some things respectfully and honorably. If you accidentally check in but don’t go anywhere it will also not charge you arbitrarily.
I hope they can fix this in the future and make it more fair. But at least it actually works and is easy to use otherwise. It just needs to be better to deserve a higher rating.
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Amazing app
As a tourist in Copenhagen, this app has made getting around so easy
Best travel
An amazing transport system.
Can’t get past phone verification
The app won’t let me past the phone verification screen. Once I try to change the country of the phone number the app crashes. When I enter the country code and phone number manually I just never receive the message. If I try to go back from verification code screen the app crashes.
It says that the phone number is needed for additional communication, so I feel like it shouldn’t even be required.
It says that the phone number is needed for additional communication, so I feel like it shouldn’t even be required.
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Hit check out by accident
Hit check out by accident but couldn’t reverse and amend to carry on travel
All your data is needed
Account needs to be created, email and phone must be provided just to use public transport during a weekend trip in Copenhagen. Appalling.
Non working
I tried to register with a U.S. number and whenever I switched the country code the app went to a solid blue screen. Nothing I could do allowed me to pass it. I was unable to use the app throughout my trip to Denmark. :(
Great transportation
We figured the metro out the 2nd day and made it to where we needed to go.
Be careful, they will scam you
The old paper tickets gave you a time window — 1 hour for 2 zones, 1.5 hours for 3, and so on — during which you could hop on and off freely. The plastic Rejsekort card kept that same logic: check in, transfer, check out, and the system recognized you’d already paid for your time window. Re-boarding within that window cost nothing extra.
The app has thrown all of that out.
Now, checking out ends your ticket instantly — even if you’re still within the time and zone window you paid for. Step off, then back on, and you’re charged again. But if you don’t check out, you get fined.
So you’re forced to leave the app checked in for your entire journey and only check out when you’re completely done — a behavior change from everything that came before, with financial penalties in both directions if you get it wrong.
This isn’t a minor UX tweak. It’s a deliberate regression that quietly takes more money from passengers who don’t realize the rules have changed.
The app has thrown all of that out.
Now, checking out ends your ticket instantly — even if you’re still within the time and zone window you paid for. Step off, then back on, and you’re charged again. But if you don’t check out, you get fined.
So you’re forced to leave the app checked in for your entire journey and only check out when you’re completely done — a behavior change from everything that came before, with financial penalties in both directions if you get it wrong.
This isn’t a minor UX tweak. It’s a deliberate regression that quietly takes more money from passengers who don’t realize the rules have changed.
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Response from developer
Hi ExperientialDesigner, Thank you for your review. Let us first assure you, that the app is not made to take money from passengers. Yes, the option to travel continously instead of breaking up the journey is a difference from the old systems. But we are working on a solution and will launch is as soon as possible. Best regards, Anna, Rejsekort & Rejseplan A/S
