Can’t use all as an international traveller due to sms verification requirement
I don’t have a local number and can’t receive sms overseas with my local sim therefore I can’t use this app. Not tourist friendly
Response from developer
Hi, thank you for your review. The app does work for foreign numbers. Once in a while some contry codes are failing to work. In that case, please call our Customer Service at 70113333 so they can get you on track :-) Best regards, Lea, Rejsekort & Rejseplan A/S
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Skikkelig dårlig. De har erstattet et helt velfungerende system (Rejsekort) med dette utilgjengelige tullet, som tvinger alle til å ha en smarttelefon hvis de vil reise kollektivt. Det er svært lite tilgjengelig for turister, eldre og barn, og dessuten diskriminerende overfor personer med funksjonsnedsettelser.
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Response from developer
Hej, tak for din anmeldelse. Hvis du foretrækker et fysisk kort frem for Rejsekort-appen, kan du også benytte et Basiskort. Det kan være et godt alternativ, hvis du gerne vil rejse uden at bruge appen. Med venlig hilsen, Lea, Rejsekort & Rejseplan A/S
Not usable for families w/o Danish passport
I can use it for myself, but my teenage kids cannot be registered as we do not habe a Danish passport. This is ridiculously overengineered for an app to enable low barrier use of public transport.
Why not just use the original fairtiq app as many other European regions do?
Why not just use the original fairtiq app as many other European regions do?
Aleks
Skikkelig dårlig. De har erstattet et helt velfungerende system (Rejsekort) med dette utilgjengelige tullet, som tvinger alle til å ha en smarttelefon hvis de vil reise kollektivt. Det er svært lite tilgjengelig for turister, eldre og barn, og dessuten diskriminerende overfor personer med funksjonsnedsettelser.
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Lorteapp som dræner batteriet
Der sælges ikke Basiskort i lufthavnen, så man bliver tvunget til at bruge denne idiotiske app!
So convenient
I love these transportation apps they make life so much easier.
Very intelligent
Very intelligent piece of software. It’s good at filling the gaps if you forget to log in or out.
Very well designed and easy to use
This is how an app for local transportation should look like. After setting up payment methods and allowing auto check out when leaving the station, the only thing you need to do is check in before you start to travel (can only be done near to a station). Lovely and will miss this when being back in Germany 😊
At first use I had slight issues checking in since the app asked if I am on train xy which blocked the slider. But no big deal really
At first use I had slight issues checking in since the app asked if I am on train xy which blocked the slider. But no big deal really
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Appears user friendly but is a complete scam
If you are a tourist, do yourself a favor and just get physical tickets so you don’t get scammed by this joke of an app.
1) Instructions in the app are so simple that they’re useless. If you did any prior reading online, you’ll read that you’re expected to check in with every new mode of transport. However, the app expects you to only check out at your final destination. If the expectations have changed or might be a source of confusion depending on whether you are using the app or not, it takes the addition of like 2 sentences to clarify this in the “how to travel with the app” instructions. Instead, the app focuses on making the instructions “look pretty” but they just lead to unanswered questions. They expect you to read the fine print Terms and Conditions to fully learn how to use the app.
2) The app expects you to be a perfect user, but somehow I need to mention that humans make mistakes or are unpredictable... The need to check out causes SO many problems. Why is it even a thing?? If you got a physical /-zone ticket, it lasts 75 minutes. If you get a ticket through the app, your ticket is gone as soon as you check out, but the expectation is to check out when you reach your final destination… So basically, if you suddenly decide to go somewhere else that would’ve been covered by your initial ticket, you have to pay TWICE if you used the app and already check out like you’re supposed to… If you thought you needed to check out for each new mode of transport, also enjoy double the price courtesy of Rejsekort. :)
3) The absolute worst part is, the app pretends to have a “contact” option and even gives you the option to select topic reasons such as “wrong price,” but when you contact them they basically just say they can’t do anything and it’s your responsibility to know it all.
To summarize, Rejsekort looks easy to use but is a complete scam if you are not local and don’t know all the unexplained things. Rejsekort tracks your entire journey with location data and timestamps, but is incapable of actually using that data to implement simple conditional statements to charge the correct amount (IF zone is the same AND duration is under X, THEN no additional charge). If you get double charged, they kindly let you know that it’s just your fault. :)
There are plenty of other public transit apps out there to serve as an example of a better designed system that also includes different prices for different zones, time durations, etc. but Rejsekort wants to reinvent the wheel and create a system that is infinitely worse for users and also its customer support representatives.
1) Instructions in the app are so simple that they’re useless. If you did any prior reading online, you’ll read that you’re expected to check in with every new mode of transport. However, the app expects you to only check out at your final destination. If the expectations have changed or might be a source of confusion depending on whether you are using the app or not, it takes the addition of like 2 sentences to clarify this in the “how to travel with the app” instructions. Instead, the app focuses on making the instructions “look pretty” but they just lead to unanswered questions. They expect you to read the fine print Terms and Conditions to fully learn how to use the app.
2) The app expects you to be a perfect user, but somehow I need to mention that humans make mistakes or are unpredictable... The need to check out causes SO many problems. Why is it even a thing?? If you got a physical /-zone ticket, it lasts 75 minutes. If you get a ticket through the app, your ticket is gone as soon as you check out, but the expectation is to check out when you reach your final destination… So basically, if you suddenly decide to go somewhere else that would’ve been covered by your initial ticket, you have to pay TWICE if you used the app and already check out like you’re supposed to… If you thought you needed to check out for each new mode of transport, also enjoy double the price courtesy of Rejsekort. :)
3) The absolute worst part is, the app pretends to have a “contact” option and even gives you the option to select topic reasons such as “wrong price,” but when you contact them they basically just say they can’t do anything and it’s your responsibility to know it all.
To summarize, Rejsekort looks easy to use but is a complete scam if you are not local and don’t know all the unexplained things. Rejsekort tracks your entire journey with location data and timestamps, but is incapable of actually using that data to implement simple conditional statements to charge the correct amount (IF zone is the same AND duration is under X, THEN no additional charge). If you get double charged, they kindly let you know that it’s just your fault. :)
There are plenty of other public transit apps out there to serve as an example of a better designed system that also includes different prices for different zones, time durations, etc. but Rejsekort wants to reinvent the wheel and create a system that is infinitely worse for users and also its customer support representatives.
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Easy to use
Convenient and easy to use for every mode of public transit: metro, s-bahn, bus, and boat. There are frequent trains and buses too.
Unusable won’t send verification code
I’ve been trying to set it up for a couple hours, just will not send me a verification code and there is no way to go back or forwards
The app does not work with US phone numbers.
The developer is incompetent. The verification texts never arrive. Despite my best attempts to activate the account, there is no way to pass the activation page. Ended up traveling for free during my weekend in Copenhagen. The drivers were kind enough to understand the technical challenges created by their inept IT colleagues.
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App does not work
We could never install this app because the app never sent us the text message we needed to verify our accounts. Three of us tried separately and none of us were able to receive the text message.
Where’s the verification email?!
Downloaded twice now and it won’t send an email for a verification code. What gives
Not getting sms verification code via foreign phone
Try to preload the app b4 travel but never receive the sms code via phone. If I download the app when I arrive Denmark, the eSIM does not have phone number to receive sms anyway. What good is this app for?
Wouldn’t send mobile verification code
Unfortunately the app requires a phone number for mobile verification which isn’t ideal for tourists. It didn’t send a verification code to our Canadian numbers, so couldn’t use the app and had to buy paper tickets
It works but doesn’t care if it takes more money than it deserves
The app is easy to set up and use. It accepts Apple Pay. It’s nice that you get a discount during non peak hours. It’s infinitely better than the Rejsebillet app which is a total piece of garbage.
Unfortunately it doesn’t charge fairly. For example, if you were to buy a 4-zone ticket, it would be cheaper than two 2-zone tickets. So in this example, if you’re traveling between 2 zone and your total trip is over 1.25 hours but less than 1.75 hours it would be cheaper to buy a 4-zone ticket.
Another example is that if you check out after your first route, but then check back in on your return journey before the 1.25 hours limit, it doesn’t necessarily honor the fact that a single ticket would have covered that route.
It clearly lists the history and timing of all your stops on the route so in theory it could be programmed to give you the best deal you would have gotten based on your actual travel history.
Instead you have to predict what will be the best value which means not necessarily checking out when you’re done with the first leg of your trip. And as far as I can tell you can’t just buy a 4-zone priced single ticket (which would cover two 2-zone trips at a cheaper rate if you’re trip is in the 1.25 to 1.75 hour range) so it feels like you’re getting extorted a little bit.
Denmark has a complicated system with the number of zones and ticket length time and cost being quite variable. But it seems like the app errs on the side of not caring too much if the customer overpays.
That being said it does alert you if it thinks you forgot to check out so it is doing some things respectfully and honorably. If you accidentally check in but don’t go anywhere it will also not charge you arbitrarily.
I hope they can fix this in the future and make it more fair. But at least it actually works and is easy to use otherwise. It just needs to be better to deserve a higher rating.
Unfortunately it doesn’t charge fairly. For example, if you were to buy a 4-zone ticket, it would be cheaper than two 2-zone tickets. So in this example, if you’re traveling between 2 zone and your total trip is over 1.25 hours but less than 1.75 hours it would be cheaper to buy a 4-zone ticket.
Another example is that if you check out after your first route, but then check back in on your return journey before the 1.25 hours limit, it doesn’t necessarily honor the fact that a single ticket would have covered that route.
It clearly lists the history and timing of all your stops on the route so in theory it could be programmed to give you the best deal you would have gotten based on your actual travel history.
Instead you have to predict what will be the best value which means not necessarily checking out when you’re done with the first leg of your trip. And as far as I can tell you can’t just buy a 4-zone priced single ticket (which would cover two 2-zone trips at a cheaper rate if you’re trip is in the 1.25 to 1.75 hour range) so it feels like you’re getting extorted a little bit.
Denmark has a complicated system with the number of zones and ticket length time and cost being quite variable. But it seems like the app errs on the side of not caring too much if the customer overpays.
That being said it does alert you if it thinks you forgot to check out so it is doing some things respectfully and honorably. If you accidentally check in but don’t go anywhere it will also not charge you arbitrarily.
I hope they can fix this in the future and make it more fair. But at least it actually works and is easy to use otherwise. It just needs to be better to deserve a higher rating.
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Amazing app
As a tourist in Copenhagen, this app has made getting around so easy
Best travel
An amazing transport system.
Can’t get past phone verification
The app won’t let me past the phone verification screen. Once I try to change the country of the phone number the app crashes. When I enter the country code and phone number manually I just never receive the message. If I try to go back from verification code screen the app crashes.
It says that the phone number is needed for additional communication, so I feel like it shouldn’t even be required.
It says that the phone number is needed for additional communication, so I feel like it shouldn’t even be required.
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