Log in process
I reset it, still wrong. I try calling, just to get hung up on twice. Then I tried calling again and they say they’re closed although I am within the business hours listed. Super frustrating.
Underdeveloped and Difficult to Understand
Response from developer
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience has been frustrating and that you’ve had difficulty getting the clarity and support you needed. We were unable to locate your profile based on this review, so we can’t speak to the specific details of your account here. However, we would like the opportunity to look into your situation directly and help explain any questions around direct deposit timing, fees, limits, eligibility, and account setup. These items are outlined in our Terms & Conditions and product disclosures, but we understand that they should also be easy to find, understand, and apply to your specific situation. Our platform is used by millions of people, and while many customers rely on it successfully, we also know there are always ways to improve. Feedback like yours helps us identify where the app experience, FAQs, communication, and support process can be clearer and more helpful. Please contact our support team directly at service@rellevate.com so we can review your account and assist you with any unresolved issues. We appreciate your patience and would welcome the chance to make this right.
FRAUD
Response from developer
We’re sorry to hear this and understand your frustration. Advance repayments are typically deducted according to the terms accepted when the advance is taken, and any transfer fee is disclosed beforehand. Please contact support so we can review your account and look into the timing of the deduction.
