Err
Last week there was an err when they updated the app and I was not able to unlock my card for two days but it’s great other than that one thing now I’m scared to lock my card
Response from developer
Thank you for your feedback. We are doing our best to assist all of our customers. If you still need assistance, please call our Customer Experience Center at (877) 367-5371. Our Customer Experience Center hours are Monday through Friday, 7 AM to 7 PM CT and Saturday, 8 AM to 2 PM CT.
Renasant
Great!
No way to login. Useless app
Downloaded the app, clicked the button to login, it sends me to the regular Renasant online banking app. Nothing happens. Fix this!
trouble logging in
i am having trouble logging in, just like other users said. when you try to log in from the renasant app instead of taking you to the card app it says “error” this has been going on for days and still nothing. I have an iphone 14 pro. It it won't let me log in. It opens to the screen saying it will launch the Renasant app, but it never does anything. If I open the Renasant app at this point and manually log in directly through there, nothing happens. If I try to log in through the card app with my Renasant login credentials, it says they're wrong. I deleted the app and reloaded it. It gave the same prompt saying it would now log in through the main Renasant app, but nothing ever happened. Dead app. So much time and frustration over an app that I still know basically nothing about.
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Response from developer
We're sorry that you are having difficulties. Please try force closing both apps (including anything opened in the background). Re-launch the Mobile app and click on the Card app link. Try typing full credentials the first time as opposed to using biometrics. If you are still having problems please call our customer support @ 877-367-5371 for assistance.
Doesn’t work.
This app does not work….Extremely frustrating. It keeps telling me to login from the mobile banking app, but then will login on the banking app, but not the card app. Please fix this issue.
