Scam
It will take your $99 for annual subscription and leave you with no way to cancel it and it’s renewed annually. Having to contact my bank to dispute charges. They say you can cancel in the app but you absolutely cannot
Unable to create an account
I was unable to create account. I could not get past the first page. The keyboard is blocking the next button.
Scam
Highly suspicious scam. Only successfully used once. After the first use, it’s either “maintenance”, or “hardware unavailable”. There are 4 slots/sets at the location where I usually go. All looks fine to me, but none will scan open due to those excuses. There goes my $100. Do not use or buy membership.
Update: Yes, I’m so stupid. why I never thought of contacting you when none of the lockers ever worked for the entire spring, summer and fall?! I should fix that for you while paying you $100.
Update: Yes, I’m so stupid. why I never thought of contacting you when none of the lockers ever worked for the entire spring, summer and fall?! I should fix that for you while paying you $100.
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Poor Availability of Kayaks
It’s a beautiful 72° sunny day. People are at the lake having a great time, but the kayaks are “under hibernation status due to weather and safety conditions.” No refund possible.
Scam
Highly suspicious scam. Only successfully used once. After the first use, it’s either “maintenance”, or “hardware unavailable”. There are 4 slots/sets at the location where I usually go. All looks fine to me, but none will scan open due to those excuses. There goes my $100. Do not use or buy membership.
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Response from developer
Thanks for your feedback. We’re sorry for the trouble, those errors usually mean the station needs a quick reset or maintenance check. Please reach out to us through the in-app chat so we can check your location at the time of your rental, restore access, and make sure your membership is properly handled once the station reopens next season. We're here to help.
Random charges
It won’t get you delete your card from the app. The customer service can’t even do that. I got a random charge from this company and they wouldn’t delete my card from my account. I needed to cancel my credit card and get a new one. Huge hassle.
kayak rental
wish you could store the kayaks upside down so the seats weren't wet when you got in them
Review Thoroughly When ending session
Everything was smooth until ending session. MAKE SURE TO TAKE PICTURE AT THE END OF RENTAL. You will get charged. The support team was a huge help though!
Unable to rent
I downloaded the app, set up an account, and followed the directions to rent a kayak. After scanning the QR and trying to pay, the system said I have an invalid payment method. I tried to double check my card info but the edit function does not work. It says the card cannot be edited or deleted. Also, I’m positive it’s the right information. Was not able to rent a kayak. Tried customer service but they were slow to respond. Finally, the price listed online is not accurate. This feels like a scam.
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Double charged for extra minute
Similar experience to what I read in other reviews.
It is pretty hard to rent it right the first time you do it. We were a company of two families. One of the paid boats turned out to be not kayak but standing boat. While we were changing it and bringing all the boats to the water time was ticking.
We were back from the lake and had to bring all the boats back to lockers. Time was ticking. As result, one of my boats was literally 1 min late beyond the paid time window. The other was 15 min later because of all the changing.
Double charged for both of them. That’s how $50 becomes $100. Great business! Customer support explained that is normal and fair. Good luck with your people oriented business.
It is pretty hard to rent it right the first time you do it. We were a company of two families. One of the paid boats turned out to be not kayak but standing boat. While we were changing it and bringing all the boats to the water time was ticking.
We were back from the lake and had to bring all the boats back to lockers. Time was ticking. As result, one of my boats was literally 1 min late beyond the paid time window. The other was 15 min later because of all the changing.
Double charged for both of them. That’s how $50 becomes $100. Great business! Customer support explained that is normal and fair. Good luck with your people oriented business.
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Would never use again
So I initially got the kayak out of the locker and then it charged me $15 dollars and I was like cool that’s pretty cheap. Then we went kayaking for 1 hour and 18 minutes, put it back, and then it charged me again for $50 dollars. So in total for a 1 HOUR AND 18 MINUTE KAYAK RENTAL it charged me $65 dollars even tho I didn’t even go past two hours. It would literally be cheaper to buy your own, unless you’re up for spending an insane amount of money.
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Kayak rental
Tried and did end up renting 2 kayaks after so much headache between the app and the lockers. What started out as us just wanting to have fun on the lake I think we spend just as much time trying to get a kayak as we did on the water. 7 of the 12 lockers were down for maintenance. When some finally got returned other customer had the same issue as us trying to unlock lockers for 15minutes is not a good look. Will not be renting again my friend was also charged for the membership which she did not want the locker wouldn’t even open for her so she didn’t get a rental and they told her they would not refund her money. Zero stars if it was a button maybe actually get your rentals in working order so I don’t have to waste 30-45 minutes trying to get it to work.
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Doesn’t ever work.
Can’t get past the sms code. The system will not send you a code at all. We tried about 10 times before we just gave up and deleted the app.
Missing functions
No ability to see locations, availability of equipment, transactions or memberships. All of these were promised on the Rent.fun website as available features of the app.
Memberships "coming soon"
Our first frustration was that the prices didn't match what was listed online. So I decided to get the annual membership since it would be the same price as two rentals. The next frustration is that even though I had paid for an annual membership, which allows two kayak rentals at a time they still sent through a "hold" on my card for each rental. That triggered a fraud alert on my card and lowered my available balance; both of which affected other purchases. The third and I think most frustrating thing is that the app isn't even fully developed. Multiple parts of the app say "coming soon," including the membership portion I paid for the annual membership and I want to show the details of that. Especially the renewal date considering your website says it will automatically renew on that date with my card on file. But then your website says I should be able to cancel on the app before that date, but how am I supposed got do that if your app doesn't have that section available?
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BUGGY APP DONT USE
Charged me 150 dollars for two hours of kayaking, 99 dollars for the unannounced membership, currently disputing with my bank.
Charges are crazy
They charge you extra money days later. We ended up spending double for a 2 hour kayak trip. SMH
App update is bad
Why did the app get an update to remove the map? It was an extremely useful function and now it is way harder to use the app
App not working
Was excited to rent a kayak. Downloaded app and the text to phone did not work so could not rent the kayak. Bummer.
Doesn’t work
Couldn’t even get registered as “the maximum number of messages have been sent in a day” error popped up when entering my phone number. Talked to support they seemed clueless and wanted me to uninstall and re install the app that I had just installed.
