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Resident App

Resident App

by SightPlan

419 ratings
160 reviews
With Ads
💼 Business
📊 Productivity
Free
With Ads

Details

Released
April 30, 2015
Updated
August 12, 2022

Developer

SightPlan
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Resident App screenshot #1 for iPhone
Resident App screenshot #2 for iPhone
Resident App screenshot #3 for iPhone
Resident App screenshot #4 for iPhone
Resident App screenshot #5 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐160
Reviews↘︎
📝40+ tags
Tags↘︎
🔄2+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Easily submit service requests, report concerns, and pay rent. Stay updated on community events and communicate directly with your management team. Rate your experience to provide feedback and help improve services.

✓Submit service requests with photos
✓Track issue status and updates
✓Communicate with community team
✓Pay rent and manage payments
✓Receive package notifications
✓Rate service experiences
Show original description

What users say about Resident App

Reviews of Resident App are mostly negative: the Business app is rated 1.9/5 from 419 App Store ratings. What users like most: quick maintenance request submission, convenient for residents. Top complaints: frequent login/account issues, inability to find/update apartment information. Summarized from real user reviews.

Positive things

  • 🚀Quick maintenance request submission
  • 👍Convenient for residents
  • 🔒Secure communication with staff

Negative things

  • 🐛Frequent login/account issues
  • 🔍Inability to find/update apartment information
  • 💬Lack of communication features
  • 📷Limited photo/media upload options
  • 🔍Difficult to navigate and use
See all reviews

What's New in Resident App

2.11.2

August 12, 2022

- Improved overall stability and performance We release updates frequently, and we’re always looking for ways to make your experience even better. If you run into issues or have any feedback, please reach us at help@residentservice.com. We’re happy to help!

More

User reviews

Most RecentHighest RatedLowest Rated

Terrible

I don’t usually leave reviews, but this app is abysmal. The user interface is next to useless. Trying to find your “community” in the search feature does not work. I would rather have a fully searchable list option than search and see if it pops up.

When you are a resident of one of these locations and constantly have to jump through hoops like this to get any kind of maintenance request filled, it taints your experience and quality of life.

This is poor service. Do better.
Show more
AAnonymously_jack3

Literally unusable

Worst app I have ever tried
AXAlexandra X.

Does not work

It is a tool to avoid residents
RRetartrddoctor

App Broken

App is required to submit service requests but is completely broken and non functional upon opening, just displaing a search bar saying "Seach Communities". Avalon sucks.
BBenBole1

Bug. Cannot comment because submit button hidden.

Bug. Cannot comment because submit button hidden.
ARAvalon resident
See 155 more reviews

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User experience

🐞

Reported Bugs

4 issues

App crashes or freezes frequently

Bug

Notifications not working as expected

Bug

Keyboard covers important UI elements

Bug

Inconsistent behavior across iOS versions

Bug
✨

Requested Features

5 requests

Ability to upload existing photos

Feature

Option to view lease details and payment history

Feature

In-app chat/messaging with staff

Feature

Streamlined login and account management

Feature

Improved user interface and navigation

Feature

FAQ

What can I do with Resident App?

Resident App allows you to submit service requests with photos, report concerns, pay rent, receive package notifications, and communicate directly with your community team. You can also track the status of your requests and provide feedback on your experience.

How do I submit a service request?

To submit a service request, simply tap to create a new request, capture details such as a photo of the issue (e.g., a clogged sink), and send it directly to your community team for prompt resolution.

Is Resident App free to use?

The application itself is free to download and use. However, it is a companion app to the SightPlan™ Resident Service solution, and its availability depends on whether your community manager has enabled it. The app may display advertisements.

How does the communication feature work?

You can communicate directly with your community team through the app. You can add comments to ongoing service requests to share more details or engage in a chat with the team member working to resolve your issue.

Can I pay my rent through the app?

Yes, the app facilitates rent payment. You can manage your payments and pay your rent directly through the Resident App, making it convenient to handle your financial obligations to your community.