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Resident App

Resident App

by Sightplan, Inc.

314 ratings
134 reviews
With Ads
💼 Business
📊 Productivity
Free
With Ads

Details

  • Released
  • Updated
  • April 30, 2015
  • August 12, 2022

Developer

Sightplan, Inc.
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Reviews summary↘︎
⭐134
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📝40+ tags
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🔄2+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
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About

Easily submit service requests, report concerns, and pay rent. Stay updated on community events and communicate directly with your management team. Rate your experience to provide feedback and help improve services.

✓Submit service requests with photos
✓Track issue status and updates
✓Communicate with community team
✓Pay rent and manage payments
✓Receive package notifications
✓Rate service experiences
Show original description

What users say

Summarized from real user reviews of Resident App. Based on 314 reviews and a 2.1/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Quick maintenance request submission
  • 👍Convenient for residents
  • 🔒Secure communication with staff

Negative things

  • 🐛Frequent login/account issues
  • 🔍Inability to find/update apartment information
  • 💬Lack of communication features
  • 📷Limited photo/media upload options
  • 🔍Difficult to navigate and use
See all reviews

What's New in Resident App

2.11.2

August 12, 2022

- Improved overall stability and performance We release updates frequently, and we’re always looking for ways to make your experience even better. If you run into issues or have any feedback, please reach us at help@residentservice.com. We’re happy to help!

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User reviews

Most RecentHighest RatedLowest Rated

Can’t log in

I created an account and then I can’t log in. I keep changing my password and still nothing. So far this app sucks!
RobmonzRobmonz

Bug Report

I’m having usability issue when responding to comments. Textbox is at the bottom of the screen which I can access but the enter button is further than that and I can’t scroll pass it. Comment interface needs fixing so I can communicate in a timely responsive manner
johliaabajohliaaba

Poorly designed

I moved from one community that uses this app into another which also uses this app, and this mobile app completely fails to sign me into the new community, keeps signing me into the old one.

There is almost no functionality in this app what the web version doesn’t already offer, I don’t understand why this app even exists and why communities want us to use it.
Show more
hamstergenehamstergene

Broken on iOS

On a service request It is impossible for a user to leave a comment on iOS because the add comment button is hidden by the UI. This could be fixed very easily, please fix immediately!!!
AerodynoAerodyno

No functionality

It won’t even let me sign in even after confirming my email three times. It just stays on the same page never proceeding even after I open the verification link sent to my email.

Just use the website online to do it rather than the app. It actually works.
broad_h20broad_h20
See 129 more reviews

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User experience

🐞

Reported Bugs

4 issues

App crashes or freezes frequently

Bug

Notifications not working as expected

Bug

Keyboard covers important UI elements

Bug

Inconsistent behavior across iOS versions

Bug
✨

Requested Features

5 requests

Ability to upload existing photos

Feature

Option to view lease details and payment history

Feature

In-app chat/messaging with staff

Feature

Streamlined login and account management

Feature

Improved user interface and navigation

Feature

FAQ

What can I do with Resident App?

Resident App allows you to submit service requests with photos, report concerns, pay rent, receive package notifications, and communicate directly with your community team. You can also track the status of your requests and provide feedback on your experience.

How do I submit a service request?

To submit a service request, simply tap to create a new request, capture details such as a photo of the issue (e.g., a clogged sink), and send it directly to your community team for prompt resolution.

Is Resident App free to use?

The application itself is free to download and use. However, it is a companion app to the SightPlan™ Resident Service solution, and its availability depends on whether your community manager has enabled it. The app may display advertisements.

How does the communication feature work?

You can communicate directly with your community team through the app. You can add comments to ongoing service requests to share more details or engage in a chat with the team member working to resolve your issue.

Can I pay my rent through the app?

Yes, the app facilitates rent payment. You can manage your payments and pay your rent directly through the Resident App, making it convenient to handle your financial obligations to your community.