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Resident App

Resident App

by SightPlan

314 ratings
154 reviews
With Ads
💼 Business
📊 Productivity
Free
With Ads

Details

  • Released
  • Updated
  • April 30, 2015
  • August 12, 2022

Developer

SightPlan
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Resident App screenshot #1 for iPhone
Resident App screenshot #2 for iPhone
Resident App screenshot #3 for iPhone
Resident App screenshot #4 for iPhone
Resident App screenshot #5 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐154
Reviews↘︎
📝40+ tags
Tags↘︎
🔄2+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Easily submit service requests, report concerns, and pay rent. Stay updated on community events and communicate directly with your management team. Rate your experience to provide feedback and help improve services.

✓Submit service requests with photos
✓Track issue status and updates
✓Communicate with community team
✓Pay rent and manage payments
✓Receive package notifications
✓Rate service experiences
Show original description

What users say

Summarized from real user reviews of Resident App. Based on 314 reviews and a 2.1/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Quick maintenance request submission
  • 👍Convenient for residents
  • 🔒Secure communication with staff

Negative things

  • 🐛Frequent login/account issues
  • 🔍Inability to find/update apartment information
  • 💬Lack of communication features
  • 📷Limited photo/media upload options
  • 🔍Difficult to navigate and use
See all reviews

What's New in Resident App

2.11.2

August 12, 2022

- Improved overall stability and performance We release updates frequently, and we’re always looking for ways to make your experience even better. If you run into issues or have any feedback, please reach us at help@residentservice.com. We’re happy to help!

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User reviews

Most RecentHighest RatedLowest Rated

FIX YOUR APP ITS SO BAD

This app is awful, I try to login (have. Had success in the past, but recently, when I get the code sent to my phone I type it in exactly the code to login and it says it’s incorrect. I definitely typed in the right code and it just seems like this app is too full of errors to operate properly. I’ve had so many other issues in the past where I wasn’t even able to send a maintenance request which is really annoying because then I have to call my apartment and they ask me if I inputted the maintenance request in the app which I have to constantly explain the app fails to work and doesn’t work so I have to call
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Scarlett LatheldScarlett Latheld

Bugged

Extremely bugged app
Baller 300Baller 300

Comment buttons disappear every time when i begin typing. Wtaf

Says it all
AhpnsenAhpnsen

App bug

Cannot submit comment under tickets. The button is hidden after typing in the comment. Hope the dev team can look into this.
Amym425Amym425

Unhelpful and Broken

This app is a UX nightmare. Nothing is easy to accomplish in a reasonable amount of time, if this thing had ads I’d assume it’s intentional. But nope, it’s just unoptimized user unfriendly garbage from top to bottom. If I was a dev on this thing, I’d remove my participation from my resume in perpetuity from the shame.
Show more
GRIFST3RGRIFST3R
See 149 more reviews

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User experience

🐞

Reported Bugs

4 issues

App crashes or freezes frequently

Bug

Notifications not working as expected

Bug

Keyboard covers important UI elements

Bug

Inconsistent behavior across iOS versions

Bug
✨

Requested Features

5 requests

Ability to upload existing photos

Feature

Option to view lease details and payment history

Feature

In-app chat/messaging with staff

Feature

Streamlined login and account management

Feature

Improved user interface and navigation

Feature

FAQ

What can I do with Resident App?

Resident App allows you to submit service requests with photos, report concerns, pay rent, receive package notifications, and communicate directly with your community team. You can also track the status of your requests and provide feedback on your experience.

How do I submit a service request?

To submit a service request, simply tap to create a new request, capture details such as a photo of the issue (e.g., a clogged sink), and send it directly to your community team for prompt resolution.

Is Resident App free to use?

The application itself is free to download and use. However, it is a companion app to the SightPlan™ Resident Service solution, and its availability depends on whether your community manager has enabled it. The app may display advertisements.

How does the communication feature work?

You can communicate directly with your community team through the app. You can add comments to ongoing service requests to share more details or engage in a chat with the team member working to resolve your issue.

Can I pay my rent through the app?

Yes, the app facilitates rent payment. You can manage your payments and pay your rent directly through the Resident App, making it convenient to handle your financial obligations to your community.