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SMRT Operations Manager

SMRT Operations Manager

by Sightplan, Inc.

216 ratings
81 reviews
With Ads
💼 Business
📊 Productivity
Free
With Ads

Details

  • Released
  • Updated
  • October 24, 2013
  • May 14, 2026

Developer

Sightplan, Inc.
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About

This app streamlines multifamily community management by integrating work orders, inspections, and preventive maintenance. It enhances team efficiency and resident satisfaction through improved communication and operational insights.

✓Integrated work orders, inspections, and maintenance
✓Streamlined resident communication
✓Real-time operational insights
✓Empowers leasing and maintenance teams
✓Boosts resident loyalty
Show original description

What users say

Summarized from real user reviews of SMRT Operations Manager. Based on 216 reviews and a 3.2/5 average, it highlights the 7 positives and 12 negatives reviewers mention most about this Business app.

Positive things

  • 👍Intuitive and sleek user interface design
  • 🚀Efficient work order organization and management
  • 📱Easy task creation with photo capture
  • 🔄Good integration with other software systems
  • 💬Facilitates communication between teams and residents
  • 📊Provides visibility across multiple properties
  • ⏱️Saves time on administrative tasks

Negative things

  • 🐛Constant crashes and freezing, especially during photo uploads
  • 🔄Persistent syncing issues between app and web version
  • ⏱️Extremely slow performance and lag
  • 🔐Frequent unexpected logouts requiring re-authentication
  • 📵App stops updating without manual reinstallation
  • 💾Data loss (photos, comments, text entries)
  • ⚠️Poor performance on older/standard phones
  • 🔌High memory consumption and battery drain
  • 📱Mobile app significantly more limited than web version
  • ⏳Slow loading times (45+ seconds for some features)
  • 😤Inconsistent and unreliable functionality
  • 📞Inadequate customer support responsiveness
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What's New in SMRT Operations Manager

4.47.0

May 14, 2026

- Bug fixes and performance improvements We release updates frequently, and we're always looking for ways to make your experience even better. If you run into issues or have any feedback, please reach us through our in-app chat or at support@smartrent.com. We're happy to help!

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User reviews

Most RecentHighest RatedLowest Rated

Not smart at all

Constantly have to uninstall and reinstall app to get updated lists
Now it has to sync 160 million tasks after reinstalling, before it was only 3.4 million so what changed? It took 20 minutes to access tasks
RealNVPRealNVP

Recommend

I highly recommend to my company to change this app and find another. App is no good whatsoever . You reach out to customer service and all they say is we will look into it .blah blah blah .
DoejhondemetriousDoejhondemetrious

You’re better off with paper sips

This app is so counterintuitive it hurts, you virtually can’t do anything on the phone, it does not sync even when it says it is and you have to refresh and close the app multiple times because of freezes and crashes. It take a whopping 45 seconds for the assignees list to pop up and the phone app is extremely limited.
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TG3ThaGodTG3ThaGod

Bug

Constantly have to reload the app. It has many glitches.
ToemaassToemaass

Mid

I shouldn’t have to log in multiple times a day and re authenticate my device each time. I also shouldn’t have to redownload the app every time this happens. Considering you guys get a ton of money how about actually fixing the app to work on a more standardized basis.
RunsdedtRunsdedt
See 76 more reviews

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User experience

🐞

Reported Bugs

15 issues

App requires daily or every-other-day reinstallation to function

Bug

Tasks fail to sync or appear in assignee lists

Bug

Assignee list takes 45+ seconds to load

Bug

App freezes when taking photos during inspections

Bug

Photos and comments disappear or fail to sync

Bug

Closed tasks reappear unexpectedly

Bug

Activity section stuck in infinite loading loop

Bug

Text input freezes and skips letters while typing

Bug

Grey loading screen that never resolves without restart

Bug

Work orders fail to load or appear hours late

Bug

Resident list crashes the app when selected

Bug

App logs out when phone screen turns off

Bug

Syncing fails even on strong WiFi connections

Bug

Work order status not updating in real-time across devices

Bug

Push notifications for new tasks don't trigger app updates

Bug
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Requested Features

7 requests

Refresh button or pull-to-refresh functionality

Feature

Apple Watch compatibility

Feature

Persistent login sessions without constant re-authentication

Feature

Ability to add multiple photos to tasks after creation

Feature

Better do-not-disturb notification handling

Feature

Improved activity section loading

Feature

Offline mode capability

Feature

FAQ

What does SMRT Operations Manager do?

This app is a companion to SmartRent's Work Management and Answer Automation platforms, designed for building and managing multifamily communities. It integrates work orders, inspections, and preventive maintenance into a single solution to empower team members and improve resident service.

What are the key features of this app?

Key features include making best practices common practice by combining work orders, inspections, and preventive maintenance. It also boosts resident loyalty through status updates and streamlined communications, and delivers insights for better decision-making with a verified view of actions that unlock portfolio value.

How does this app improve resident satisfaction?

The app helps boost resident loyalty by providing them with status updates and streamlined communications. This ensures residents stay informed about their requests and community operations, leading to a better overall experience.

Who is the target audience for this app?

The app is intended for team members working in multifamily communities, specifically those in leasing, resident service, and maintenance roles. It aims to provide them with easy-to-use solutions to deliver exceptional service.

Is this app free to use?

The provided information indicates the app has ads, suggesting it is likely free to use with advertisements displayed. There is no mention of subscription fees or paid upfront costs.