SMRT Operations Manager vs Entrata Facilities
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SMRT Operations Manager
This app streamlines multifamily community management by integrating work orders, inspections, and preventive maintenance. It enhances team efficiency and resident satisfaction through improved communication and operational insights.
- Integrated work orders, inspections, and maintenance
- Streamlined resident communication
- Real-time operational insights
- Empowers leasing and maintenance teams
- Boosts resident loyalty
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SMRT Operations Manager is the companion app to the SmartRent Work Management and Answer Automation platforms. SmartRent’s Smart Operations Solutions product suite provides software for building and managing multifamily communities. We believe that Great Teams = Great Communities, so we’re empowering leasing, resident service and maintenance team members with easy-to-use solutions to deliver exceptional service. Our award-winning Smart Operations platform helps: • Make Best Practices Common Practice - By combining work orders, inspections and preventive maintenance into one solution. • Boost Resident Loyalty – With status updates and streamlined communications, residents stay in-the-know. • Deliver Insights for Better Decision Making – Through a verified view into the actions that unlock portfolio value.
Entrata Facilities
Streamline your work order management with this tool. Assign, track, and close tasks efficiently while monitoring completion times.
- Work order assignment
- Work order management
- Work order closing
- Time tracking
- Task completion monitoring
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Entrata Facilities simplifies your work order management process. Quickly assign, manage, and close work orders while tracking the time it takes to complete them.
Screenshots
Verdict
The clearest difference is rating: Entrata Facilities at 4.8 against SMRT Operations Manager's 3.1. Entrata Facilities also leads on ratings volume (2.8K vs 228) and monetization model (free vs ad-supported). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Entrata Facilities holds the better App Store score, 4.8 against 3.1. That said, the two scores are not equally well evidenced: Entrata Facilities has 2.8K ratings behind it against 228, so its average is the more settled of the two. Written reviews point the same way: 27% of SMRT Operations Manager's written reviews are positive against 35% of Entrata Facilities's.
SMRT Operations Manager ships an update every 3 weeks, Entrata Facilities every 2 weeks. The most recent releases landed on October 23, 2026 and October 28, 2026 respectively.
| Parameter | SMRT Operations Manager | Entrata Facilities |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (228 ratings) | 4.8 (2.8K ratings) — better |
| Positive reviews | 26.5% of reviews | 34.9% of reviews — better |
| Number of ratings | 228 | 2.8K — better |
| Update frequency | Every 3 weeks | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.4 | 15.0 — better |
| Further details — not scored | ||
| Size | 181 MB | 59 MB |
| Age rating | 4+ | 17+ |
| Developer | SightPlan | Entrata, Inc. |
Customer experience
SMRT Operations Manager
Entrata Facilities
User reviews
SMRT Operations Manager
From 228 App Store ratingsWhat we love
- 👍 Intuitive and sleek user interface design
- 🚀 Efficient work order organization and management
- 📱 Easy task creation with photo capture
- 🔄 Good integration with other software systems
- 💬 Facilitates communication between teams and residents
Room to improve
- 🐛 Constant crashes and freezing, especially during photo uploads
- 🔄 Persistent syncing issues between app and web version
- ⏱️ Extremely slow performance and lag
- 🔐 Frequent unexpected logouts requiring re-authentication
- 📵 App stops updating without manual reinstallation
Entrata Facilities
From 2.8K App Store ratingsWhat we love
- 👍 Convenient for updating work orders
- 👍 User-friendly interface
- 👍 Ability to see multiple properties
Room to improve
- 🐛 Scrolling issues and lack of smoothness
- 🐛 Syncing problems and app crashes
- 🐛 Inaccurate categories and tasks when creating work orders
- 🐛 Login issues with SAML and SSO
- 🐛 Inability to see all occupants in an apartment
Bugs and requests
SMRT Operations Manager
Reported bugs
15 issues- App requires daily or every-other-day reinstallation to function
- Tasks fail to sync or appear in assignee lists
- Assignee list takes 45+ seconds to load
- App freezes when taking photos during inspections
- Photos and comments disappear or fail to sync
Show 10 moreShow fewer
- Closed tasks reappear unexpectedly
- Activity section stuck in infinite loading loop
- Text input freezes and skips letters while typing
- Grey loading screen that never resolves without restart
- Work orders fail to load or appear hours late
- Resident list crashes the app when selected
- App logs out when phone screen turns off
- Syncing fails even on strong WiFi connections
- Work order status not updating in real-time across devices
- Push notifications for new tasks don't trigger app updates
Requested features
7 requests- Refresh button or pull-to-refresh functionality
- Apple Watch compatibility
- Persistent login sessions without constant re-authentication
- Ability to add multiple photos to tasks after creation
- Better do-not-disturb notification handling
Show 2 moreShow fewer
- Improved activity section loading
- Offline mode capability
Entrata Facilities
Reported bugs
5 issues- Can't create work orders on iOS and iPadOS
- Notes not visible to residents
- App crashes after updates
- Maintenance inspection section issues
- Apartment number not visible
Requested features
5 requests- Add Russian language support
- Bring back swipe down to refresh
- Allow searching for issues when creating work orders
- Combine with Site Tablet app
- Improve two-way communication and add scheduling feature
In-app purchases
SMRT Operations Manager
No in-app purchases
Entrata Facilities
No in-app purchases
Questions
Is SMRT Operations Manager free?
Is Entrata Facilities free?
Which has better reviews, SMRT Operations Manager or Entrata Facilities?
Do SMRT Operations Manager or Entrata Facilities have ads?
Which is updated more often, SMRT Operations Manager or Entrata Facilities?
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