Needs knowledgeable support on their products
Customer service sucks and the agents are not knowledgeable at all, expect to wait a long time for someone to come on the line to tell you to get the tech from your complex to work on the issue and the tech is just as clueless as the resident. For both resident and apartment management users the app and the lack of knowledge service reps on the phone
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Missing online features
hoping app would operate as good as or better than the web interface, but the app is missing most online features
Not able to login
Tried many times. Registered through two email but unable to login for my rented apartment
Missing Features
I manage 6 properties with this app. It is ok, but missing features from the website (such as overriding access doors). Limited functionality compared to online is frustrating.
Brand it better
Looks like the normal smart rent app, maybe brand it differently since this is not for tenant use.
