Management needs less control of this app!
The app would be great but the manager where I live picks can't stand for us to use maintenance request through this app, she would rather that we turn in paper requests, because this app holds her accountable to get things done around here! When you turn in paper request they "magically" disappear!😡
Please fix this app so that option can't be removed by management!
Please fix this app so that option can't be removed by management!
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This app makes no sense
This app is fine at letting you pay your rent online. Cool, it does the one thing it sets out to. However, the account management behind the app has been by far the worst I have ever encountered. “See all your leases, past, present, and future in one app.” Okay, if that’s the truth, why does it allow me to make two separate accounts using the same email? Now, I am locked out of my current lease’s resident portal and am unable to log into my upcoming lease’s resident portal. My assumption is that is due to the fact that it allowed me to create a new account using the same email, and now it’s all a mess.
Viewing that event in the light most favorable to this app, that still doesn’t explain why it never remembers my password.
I set one password at the beginning. My phone auto populates my email and password upon login to RP. App says that my email/password is incorrect. Try that again a few times. Still not letting me log in. Okay, I’ll just change my password real quick. I change my password. RP tells me that my password is successfully changed. I go back to log in to my portal using the password I just created. “Invalid credentials. Please try again.”
That has happened about 5 times in one year. It’s ridiculous that something so simple as account creation is totally and completely broken
Viewing that event in the light most favorable to this app, that still doesn’t explain why it never remembers my password.
I set one password at the beginning. My phone auto populates my email and password upon login to RP. App says that my email/password is incorrect. Try that again a few times. Still not letting me log in. Okay, I’ll just change my password real quick. I change my password. RP tells me that my password is successfully changed. I go back to log in to my portal using the password I just created. “Invalid credentials. Please try again.”
That has happened about 5 times in one year. It’s ridiculous that something so simple as account creation is totally and completely broken
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I like it!
It makes paying my rent, submitting maintenance requests, and messaging the front office convenient and simple
Maintenance
Reliable
Convenience Fee
The app works but charges $2.95 fee for bank ACH transfers. This is first I've seen however it's the app my apartment uses so I guess they thought of a way to profit. It seems unethical and shady.
Great app
Fast and simple way to do business. The app runs smoothly, all payments process within 24 hours, and the property manager gets back you within a day.
Love it
We love the convenience of the portal
Portal
Won’t let me login
Peaceful
I’m enjoying the facilities so far
Truly convenient
I like this set up. It’s helpful. This is my first place but I really like this.
Easy to use
Very easy to use, convenient and can report maintenance issues quickly.
Doesnt recognize login info
This app is such a headache! Every time I try and reset the password, it doesnt save that new information??? Im not sure but its getting to be a problem and I wish I wasnt reliant on the app.
Maintenance
They are quick to respond to my request. That’s a great feeling where you call home.
Buena
Muy fácil y practica de usar
Awesome app!
I’m able to keep things very organized and easy communication with my apartment building
Resident portal
I absolutely love this app it’s so convenient
Management
Excellent response time with excellent maintenance crew.
Policy violation - extra fees
I paid rent via a resident portal app using Apple Pay. On the review screen every charge showed a dollar amount and a Grand Total. Next to “Convenience Fee” it only said “Calculated in next step” — no amount was displayed.
There was no next step. The app went straight to the Apple Pay confirmation. Because the fee was never shown, I assumed there was none and authorized the payment. I was later charged an extra $50 I never saw or agreed to.
Also, the “Add New” payment button sits very close to the payment-method dropdown. I accidentally opened the dropdown instead of adding a new method; it still showed no fee, so I proceeded thinking I had selected Add New.
The lack of a visible fee amount before authorization is misleading.
There was no next step. The app went straight to the Apple Pay confirmation. Because the fee was never shown, I assumed there was none and authorized the payment. I was later charged an extra $50 I never saw or agreed to.
Also, the “Add New” payment button sits very close to the payment-method dropdown. I accidentally opened the dropdown instead of adding a new method; it still showed no fee, so I proceeded thinking I had selected Add New.
The lack of a visible fee amount before authorization is misleading.
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Blind and visually impaired user
Great application, but not handicap accessible
Easiest
Coolest
