Very Poor
Avoid. Been using this for a year and the new update resulted in no way (that I can find) to update the schedule. How can this miss on the basics.
Version 3.0.1 update
The First Alert update to Resideo Connect was smooth as silk. I only have a Honeywell Elite Pro S1200 thermostat and it looks the same after the update. Took about 60 seconds to update. The only change I see is the APP icon.
They won’t leave it alone
They keep making changes, for absolutely no reason, zero improvement and just make it a pain to use. And now, since their great new update, my thermostat shows a current temperature, and the app shows a different current temperature. Really made this thermostat worthless at this point. Everything was just fine until they decided they needed to change the name, and how everything worked. If I could give it zero stars I would.
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Thumbs down
I needed to switch from the original Resideo app to Resideo Connect. It looks like you can no longer see your schedule or edit your schedule in the app. Please bring that back.
Humidity
This app keeps notifying me about high humidity and there is no way to turn it off! We do not have a humidity setting.
It was great, now not. BUT they do care enough to respond
I am leaving my original post/review up because I had to still spend too much time getting this resolved. But I finally did get the app to work after more time spent on live chat.
I’m at a loss as to the creator’s thoughts in that the updated app ruined the functionality of my device. I have been on chat and hoop jumped all their instructions and it has fixed nothing. Such a disappointing experience.
I’m at a loss as to the creator’s thoughts in that the updated app ruined the functionality of my device. I have been on chat and hoop jumped all their instructions and it has fixed nothing. Such a disappointing experience.
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Need ONE app for all of HW thermostats
Why can’t Honeywell make one app for all their thermostats? I had to download this app to run X2S thermostat. I have the TCC app to run my older stats and Honeywell home for my T5 stat on another property. I don’t need bells & whistles just want my stuff in one place. C’mon HW / Resideo you can do better than this.
10-26-26
I thought the new updated app would cover all Honeywell/Resideo thermostats but no, what a disappointment. Still have to use legacy apps for older units.
10-26-26
I thought the new updated app would cover all Honeywell/Resideo thermostats but no, what a disappointment. Still have to use legacy apps for older units.
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Doesn’t work
The change from First Alert to this app completely deleted our ability to operate our thermostat. It won’t even allow us to set our address. Useless
Yuck!!
Hate it, hated Resideo from the start!! The original Lyric/Honewell app was the best!!!!!!
Breaks connection
Second time I went through app update with the company. It breaks the connection and makes app unusable. Long unhelpful chats each time. Expensive service visit each time found that problem was on companies server.
Location Services
My “smart” thermostat is now a dumb thermostat. I can’t see why the connect app needs my location, but I will not be sharing my location. Unless it’s possible to use without my location data, I will be switching thermostats.
Devices didn’t transfer over
Devices didn’t transfer over to the new app. What now?
Apple Watch Ultra 4
App does NOT have a APPLE WATCH APP. I REALLY hope the come out with one soon in an UPDATE
Useless app 😤
The app is not allowing me to sync my device with my phone it keeps saying offline, when clearly it’s not hopefully you hit can fix this because at this point this app is useless
Correction, v3 works well
I had issues after upgrading, uninstalling the app didn’t help. But logging out and back in fixed it.
CFK
This new version of the app has taken a large step backwards. It is harder to read. The previous version had good sized numbers, that allowed you to see the indoor temperature and thermostat temperature setting at a glance. Now they have not only reduced the size of the indoor temperature and moved it to a more obscure place on the screen but put it in gray numerals that are hard to see, especially if you wake up at 3:00 AM and try to read it through bleary eyes. The thermostat setting is also displayed with smaller numbers. And why give acuweather prominence on the screen; I’ve never seen it get the temperature right.
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App is broke
App doesn’t support my SC5 smart smoke and carbon monoxide alarm
Overall good but…
I have Honeywell smart thermostats in 2 separate locations and they originally gave temperature plus humidity information. Shortly before it was announced that the First Alert app would switch to Resideo the humidity information disappeared with no explanation. Now the Resideo app is operational but still no humidity information. I feel that users should have some explanation. Having humidity information is important to me and I feel I am missing some data that aided my choice of the Honeywell product.
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Account Transition
The transition from First Alert was not easy. This took a lot of time. Then suddenly the password worked again. Like magic. No, I didn’t type it wrong. Tried four times to reset password and got a no account response four times.
Borderline worthless
If this app was being released as is in 2010, it would be amazing. Unfortunately 16 years have passed from that year and today, this App has nothing more than kindergarten basic functionality. So many features missing it’s unreal. I will never buy another smart thermostat that uses this App.
