Non existent customer service
Update: The developer did refund the duplicate subscription, and I appreciate that. However, I don’t think it’s fair to describe me as “impatient.” I called the listed phone number because I had a billing concern, but it went straight to voicemail with no recording or message indicating that support was handled exclusively through email. Had that been communicated, I would have contacted them that way from the beginning.
As a meditation, mindfulness, and forgiveness app, I had hoped the public response would reflect those same values. While I’m grateful the issue was resolved, I believe customer communication could have been handled with more empathy and understanding.
Customers service is nonexistent. I’ve been contacting trying to contact them today. Nothing they even charge me even though I already canceled the subscription.
As a meditation, mindfulness, and forgiveness app, I had hoped the public response would reflect those same values. While I’m grateful the issue was resolved, I believe customer communication could have been handled with more empathy and understanding.
Customers service is nonexistent. I’ve been contacting trying to contact them today. Nothing they even charge me even though I already canceled the subscription.
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Response from developer
We responded to your email within 8 hours and resolved the issue immediately, which was due to the user signing up for double subscriptions. Just noting it here that the customer was impatient because they tried to call, but we clearly state that our support works through email and our website support form only. Thank you!
Great app!
This app is really transformative. The guided meditations and affirmations really helped me destress. I really love the sleep playlists, it really does help me deep sleep. I also really enjoy unlocking my universe with session streaks. I always looks forward to them. I definitely this app!
Non existent customer service
Customers service is nonexistent. I’ve been contacting trying to contact them today. Nothing they even charge me even though I already canceled the subscription.
5 star
I rate this 5/5 because it makes me focus on my spiritual journey and my mental health, deleting all of my social media to be on this app more made me a better happier person.
Response from developer
Love that for you!!
Part of my daily routine!
I am doing the 14 day free trial, but I already know I’m going to keep my subscription. I loved her podcast, and this app is even better. I love the daily meditations, and it’s already become a morning routine for me.
The one thing I will say is (and it could be my phone because it’s an older phone) but the app will just close in the middle of a mediation. It doesn’t always happen, but sometimes. Not sure if it’s a glitch or my phone, but besides that, love it!
Her voice is so calming, and the meditations are grounding and healing!
I know there’s many different people out there with mediation apps, but I believe if you make a connection with one of those people/ apps, if their mediations inspire you, you should stick with them. Your body is telling you something.
The one thing I will say is (and it could be my phone because it’s an older phone) but the app will just close in the middle of a mediation. It doesn’t always happen, but sometimes. Not sure if it’s a glitch or my phone, but besides that, love it!
Her voice is so calming, and the meditations are grounding and healing!
I know there’s many different people out there with mediation apps, but I believe if you make a connection with one of those people/ apps, if their mediations inspire you, you should stick with them. Your body is telling you something.
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Response from developer
Hi! Thank you so much for your kind review~ We've actually fixed the audio bug in our newest Version 1.1.0! Please update your app for a better experience.