Awful
You can literally never get a ride, it’s always ‘too busy’ but then i see them parked doing nothing. They need to fix their services now it’s sooo bad
a shame that is of no use
I've spent the last week unable to take a bus and walking an hour to work because the app never responds to my request.
Terrible
Anytime you try to schedule a bus service it’s unavailable, there’s literally never a time that the bus can pick you up. The pop cup claims it’s in high demand yet every bus has one person in it at a time. If you try to call them they never answer the phone and are consistently extremely late or extremely early. Do better.
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App SUCKS
Can never find a ride you need that’s on time even though there 4 people MAX on each bus. Not only that there are stupid duplicate busses like me and my friends live a few blocks from each other and we are going to the same place at the same time and it uses 2 different buses? Like that’s probably why I can’t find a ride on time. Can’t find a bus for the next 5 hours cuz of “high demand” like it’s not a 5-10 drive to get to my spot… drivers are all mostly nice but this app is TERRIBLE!! App is so inconvenient you might as well bike to work
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Genuinely awful
You have to book at least a week in advance to get a bus, and at that most of the time you wont get times you actually need, it will say its “in high demand” Even though i have genuinely never had more than 5 people on the bus at a time in over a year of consistent use, The drivers are amazing people most of the time so its a shame how poorly thought out this service is.
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Always delayed
Colt system is always delayed
Awesome drivers, terrible system
As someone who relies on this public transport for many needs, this system is AWFUL. I was using COLT regularly for a while I was in high school as it was only way to get around. I could never get a bus for a 3:30 pick up even if I booked a week ahead, this led me to go to the library between 5:00 & 6:00 nearly every day after school for a bus. I use the system less often now, but still rely on it occasionally as it’s my only means of transportation if I’m on my own & I can still NEVER get a bus if I don’t book at least 24 hours in advance.
The COLT system has some great & friendly drivers. I personally haven’t had much issue with buses being late, aside from a 25 minute delay due to mechanical issues with the cold weather. The buses are also designed well to accommodate for those with wheelchairs & mobility aids.
Overall, the system is extremely flawed. 2 out of 5 stars overall
The COLT system has some great & friendly drivers. I personally haven’t had much issue with buses being late, aside from a 25 minute delay due to mechanical issues with the cold weather. The buses are also designed well to accommodate for those with wheelchairs & mobility aids.
Overall, the system is extremely flawed. 2 out of 5 stars overall
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Never Available
I’ve never considered this a transit bus It’s always been an oversized cab. Unless you book it in a week advance there’s very little chance you would ever get a bus. Absolutely Unacceptable for a town of almost 40,000 people.
Great Drivers
The bus drivers are very kind and courteous.
The only issues with Colt are availability and lack of a fixed bus schedule.
The only issues with Colt are availability and lack of a fixed bus schedule.
Sub-Optimal and Frustrating
Not being able to see a live map until you’re next is a massive inconvenience worsened by the 10 minute time range and the inaccurate ETA system. Scheduling makes the aforementioned issues less palatable since it is never an outright success (it ranges from passable and functional to obtuse and frustrating), and even when things do work as intended you still have the infamous “your bus is late” which I know is unavoidable but it’s the thing that made me write this review because it keeps happening and I have no accurate ETA for my ride even as I write, edit, and publish this review.
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Genuinely the most useless bus system
For an on demand bus system you’d think it would be available more often but every time I’ve literally tried to book a ride a day in advance only for it to be “in high demand” is interesting because almost every time I’ve seen a colt bus around town no one is in it. That or one person which is wild given the fact that it seats at least 12 people because again it is a bus not a taxi so it should be picking more people up instead of one per bus.
It also does not run on Sundays and doesn’t run past 3pm on Saturdays so getting a ride is almost impossible given that it’s never available even within running hours.
In addition to that when I had went to book a ride one day and went through the payment process, I finished and it said no rides available after I had already paid. So my card was charged but I didn’t get a ride, then when I called them they said since I didn’t have a screenshot of when it happened I couldn’t get a refund but my bank statement hadn’t arrived yet so I couldn’t prove that it was them even though I knew it was. Bank statement arrived and low a behold it was a charge from colt despite me never getting my ride.
Hopefully they will implement a legitimate bus system in Cochrane so no one will be forced to use this poor excuse for a bus service anymore.
It also does not run on Sundays and doesn’t run past 3pm on Saturdays so getting a ride is almost impossible given that it’s never available even within running hours.
In addition to that when I had went to book a ride one day and went through the payment process, I finished and it said no rides available after I had already paid. So my card was charged but I didn’t get a ride, then when I called them they said since I didn’t have a screenshot of when it happened I couldn’t get a refund but my bank statement hadn’t arrived yet so I couldn’t prove that it was them even though I knew it was. Bank statement arrived and low a behold it was a charge from colt despite me never getting my ride.
Hopefully they will implement a legitimate bus system in Cochrane so no one will be forced to use this poor excuse for a bus service anymore.
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Could use a big fix.
I love using colt to get around town but I can never get a ride at the time I want. It will always say that they are unavailable but I’ll see like 5 empty busses just driving around, should make it so then u can just pay to get on and have regular stops, like Calgary.
Ruth
Excellent service. The buses have all been prompt , the bus drivers pleasant and the trip peaceful and calm.
Could be better
I have had great experiences with colt when it has been available. It very hard to get a bus at any time any where. I feel the app could also be better set up and easier for people to use.
Poor service
You can never get a bus when required even though it suppose to be on demand service. Pick up or drop off changes last minute. App some times it’s impossible to add credit as it doesn’t process the credit card have to try sometimes ten times then it works.
Total joke
Make you buy packs of 10 tickets @ 45$. Then don’t even offer the core services of what they say they do. Tried taking this “transit system” about 5 times and have had ONE successful ride. The other times the bus doesn't show up or the driver has no information that you booked it and they just take your ticket fare. Rinse and repeat. 1 star because 0 stars isn't possible.
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It’s fine.
I wish there was an actual bus service in Cochrane instead of having to book in advance. Scheduling is weird and buses are usually late. There’s nothing in our neighbourhood so the app always says unavailable instead of finding the stop closest to us (11 min walk away). It’s fine, but not great.
I also wish I could take the bus to church, but there’s no service on Sundays or on Saturday’s after three. Inconvenient.
I also wish I could take the bus to church, but there’s no service on Sundays or on Saturday’s after three. Inconvenient.
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Great service
I love it!
Horrible app and service
This is a joke right? Charter a bus? Are you kidding me? The app is garbage, there’re days when it doesn’t work. And colt as service is a joke and will take you on a tour of town rather then be a service.
Awesome
I use it every morning to get to school, as long as I book a couple days In advance they always show up on time and the ride is pretty quick.
