Scheduling Doesn't Work.
I loved this app! But then all of a sudden, the schedule function doesn't work. And seeing other reviews, I know its not just me. (I even tried logging out and reinstalling the app!).
I also noticed a drop in drivers. Used to not be a problem to book (maybe have a bit of a wait time of ~30 minutes, but i could still book). Now, most of the time, I try to book a ride and the app says there are no drivers! So I end up having to pay for an Uber/Lyft to work anyway!
When it works, its great! Never had any issues with the drivers I've rode with.
I also noticed a drop in drivers. Used to not be a problem to book (maybe have a bit of a wait time of ~30 minutes, but i could still book). Now, most of the time, I try to book a ride and the app says there are no drivers! So I end up having to pay for an Uber/Lyft to work anyway!
When it works, its great! Never had any issues with the drivers I've rode with.
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Availability
It’s never available when needed and now ask me what I need it for like that makes a difference it don’t matter what I need it for give me a ride to my “destination” it’s that simple all these extra features is unnecessary you could easily replace uber and lift with this service if it was available more often
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Unavailable
Good luck getting a ride especially now that they ask you why you’re traveling. It was already difficult to get a ride before. I assume now they’ll know exactly who to discriminate against. Smh
Nvm some of the drivers being sketchy.
Nvm some of the drivers being sketchy.
Amazing
I love the app it amazing but i just wanted to share if yall could expand yall map in Michigan besides a few cities
They need more drivers
Every time I use this app, there are no rides available and the drivers drive terribly I wish there were more drivers so there are more rides. Also they need to expand their map so we can go more places.
Doesn’t work
Too many issues with reservations for a later date & the service areas are way too small!
They don’t care
I booked a ride yesterday so that I could get to work in the morning I leave the house to walk around the corner in the freezing snow at 5 minutes I get to the stop at 3 minutes and ended up waiting for 20 minutes to find out they switched my driver now I’m super late at work probably gonna get fired you guys showed you don’t care at all about that
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Don’t take me when I want to go
Every where says out of zone so it’s kinda useless to me
Stunned
$2 to go anywhere in the city? This app is saving my life
Incompetent rude drivers
I was late to work due to an incompetent and rude driver named Celeste. She was horrible at understanding GPS and verbal directions. She was also moody and unprofessional with us riders. After this experience I have requested to delete my account and I won't ever use Smart Flex again.
People Are Great App Not
The people are absolutely great! The mobile app is not very usable for people with low vision or blind because you cannot actually book a ride. On the phone, the robo voice says, “Did you know you can book a ride on the mobile app?” know if I could book a ride I would not be using the telephone and that’s the way it is for the app.
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Great app
I am so happy to have discovered this service. I walked up to Target Target, which is about 1 1/2 miles, but after shopping around in the store for two hours, I got tired so I called Smartflex and someone came in 20 minutes and took me almost all the way home. Next time I’ll choose a drop off spot closer to my house. I was dropped off on the street a half a mile away from home and that was OK. Just so grateful!!
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Unkind Driver
Driver Rory was 30 minutes late picking me up from Meijer in Brown Rd. He then proceeded to drive past me as i was standing out of the rain and he made me walk through the rain to the exact spot in between the two doors. When i got into the car and asked why he drove past me he acknowledged he saw me but drive past to stop at the exact spot instead of simply showing some kindness seeing me in the rain without a coat. A little kindness goes a long way and he even laughed at me. Karma comes for everyone and laughing at someone soaked from rain is pathetic
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Samia A Plate F9J833
Dear Smartflex Management,
I am writing to formally file a complaint regarding driver Semia A, plate number F9J833. I scheduled a ride to work early this morning, and initially the driver was only 5 minutes away. However, she suddenly switched to over 20 minutes away, which caused me to be late for work.
This is not the first time I’ve experienced this issue with this particular driver. I have reported similar incidents multiple times, yet the problem persists. This repeated behavior is highly unprofessional and inappropriate, especially given the impact it has on my punctuality and reliability at work.
I am requesting that this matter be escalated to upper management and addressed immediately. Please provide me with a direct response regarding what actions will be taken to resolve this ongoing issue.
I am writing to formally file a complaint regarding driver Semia A, plate number F9J833. I scheduled a ride to work early this morning, and initially the driver was only 5 minutes away. However, she suddenly switched to over 20 minutes away, which caused me to be late for work.
This is not the first time I’ve experienced this issue with this particular driver. I have reported similar incidents multiple times, yet the problem persists. This repeated behavior is highly unprofessional and inappropriate, especially given the impact it has on my punctuality and reliability at work.
I am requesting that this matter be escalated to upper management and addressed immediately. Please provide me with a direct response regarding what actions will be taken to resolve this ongoing issue.
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Nice rides
This is my first ride and I am so happy with all smart flex team including driver and telecommuting Mam… thanks for giving nice service
!
It takes to long to find a ride, and takes too long to pick u up!!! Better off getting an uber!
trash app and service
downloaded app, signed up, picked origin and destination, immediately said my account was suspended or broken or something and to call in. Silly small zones, what’s the point of this, just signaling to community they are doing something for the sake of doing it, waste of cash and tax money.
BEWARE! Credit card info cannot be removed once added! 🚩
Once you add a payment method such as a debit/credit card, YOU CANNOT REMOVE IT. App does NOT verify identity and offers no ability to create a password. Your account can be accessed by anyone who downloads the app and inputs your phone number and who can access the code sent to that number.
This app allows you to sign up with all your personal info but never verifies any of it and offers no password protection of your own.
I called and requested my payment method be removed since I couldn’t create a password, the customer service agent had a foreign accent, and she said there’s no way to remove it. That detail should be disclosed before someone adds their financial details. I would not have added my card had I know. Any other website, you can add/remove payment method; I’ve never see this before, ever! It’s unsettling. I will be reporting this company to BBB of Michigan and Consumer Financial Protection Bureau.
Proceed with CAUTION! 🚩
This app allows you to sign up with all your personal info but never verifies any of it and offers no password protection of your own.
I called and requested my payment method be removed since I couldn’t create a password, the customer service agent had a foreign accent, and she said there’s no way to remove it. That detail should be disclosed before someone adds their financial details. I would not have added my card had I know. Any other website, you can add/remove payment method; I’ve never see this before, ever! It’s unsettling. I will be reporting this company to BBB of Michigan and Consumer Financial Protection Bureau.
Proceed with CAUTION! 🚩
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the drivers are rude asl
they never say hello to you and they they they’re a bag of chips or something it isn’t hard to say hello to YOUR PAYING COSTUMERS @SHARON P IS THE WORST DRIVER YOU GOT ON THIS APP
Driver Cancellations
I booked a ride home from great lakes crossing i got Taiwo who waits until there is 2 minutes left and cancels the ride he does this every time and i have reported it every time. Then i had Mary who waited 10 minutes just to switch me then i had Jesse who waited 10 minutes and cancelled the ride. This is unprofessional. I called customer support and all they did was read their apology script and their “we will file a report” script.
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