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Ride SMART Flex

Ride SMART Flex

Ride On Demand with SMART!

2.2K ratings
97 reviews
✈️ Travel
🗺️ Navigation
Free

Details

  • Released
  • Updated
  • March 8, 2021
  • October 7, 2026

Features

Developer

Via Transportation, Inc.
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Reviews summary↘︎
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❓5 answered
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About

Book on-demand rideshare services in the Detroit Area. This app connects you with transit heading your way, offering an affordable, easy, and eco-friendly transportation option. Enjoy shared rides, lower prices, and reduced carbon emissions.

✓On-demand ride booking
✓Shared rides
✓Affordable pricing
✓Sustainable transportation
✓Fixed route schedules
✓Nearby pick-up points
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What users say

Summarized from real user reviews of Ride SMART Flex. Based on 2.2K reviews and a 4.7/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Travel app.

Positive things

  • 🚀Affordable and quick rides
  • 👍Great community service
  • 🤗Friendly and helpful drivers

Negative things

  • 🐛Unreliable service and frequent delays
  • 👎Poor customer service and lack of support
  • 🚫Limited service areas and coverage
  • 🤔Confusing app functionality and user experience
See all reviews
+1

What's New in Ride SMART Flex

4.31.3

October 7, 2026

Performance improvements and bug fixes

User reviews

Most RecentHighest RatedLowest Rated

Not reliable enough

I’ve had RIDES canceled for no reason and I have not been notified . I’ve had Drivrs leave because they couldn’t see me when I was standing out there. This started out good but now I have to recheck everything and now they have an AI. bot taking reservations and it gets really mixed up. And they should have a category for groceries not errands because with groceries you always have these big bags of food and you can’t get them into a persons individual car using Smartflex.
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Caroline’s creativeCaroline’s creative

Smart bus

Terrible be lying about routes the bus in the hood better than suburban buses shaking my head
CjheCjhe

Takes to long

Could get a booking . Only was able to book one ride, it took 30 mins.
JessielovesflowersJessielovesflowers

Smart flex

Terrible don’t download
Hehim335Hehim335

Horrible car and driver

Hi this driver and car hit us when the car was on a red light and my car was on a green light. But of course the “SMART” flex car was fine but my car is demolished. Don’t ever use this app and stuff just us uber. Also if I could I would give this app a ZERO STAR. So thanks smart flex for killing my car and almost me.
Show more
hi it’s Izzyhi it’s Izzy
See 92 more reviews

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User experience

🐞

Reported Bugs

3 issues

Frequent app crashes and technical issues

Bug

Inaccurate driver location and pickup information

Bug

Billing and payment problems

Bug
✨

Requested Features

4 requests

Improve scheduling and real-time tracking

Feature

Expand service areas and coverage

Feature

Enhance app usability and accessibility

Feature

Provide better customer support and communication

Feature

FAQ

What is Ride SMART Flex?

Ride SMART Flex is an on-demand ridesharing service operating in the Detroit Area. It allows users to book rides through the app, connecting them with transit that is headed their way. The service aims to be smart, easy, affordable, and environmentally friendly.

How does Ride SMART Flex work?

You can book a ride directly from your phone using the app. The technology then connects you with transit heading in your direction. You will be picked up at a nearby corner and will share your ride with other passengers. This system aims to avoid detours and delays.

Is Ride SMART Flex affordable?

Yes, the app emphasizes its low prices, making it easy to travel within SMART's service zone without high costs. Additionally, eligible users can use pre-tax transit dollars through approved commuter benefit debit cards for payment.

How does Ride SMART Flex help the environment?

By encouraging shared rides, the service reduces the number of individual vehicles on the road. This contributes to lower traffic congestion and decreased CO2 emissions, making your city greener and cleaner with every ride.

What if I have questions or need support?

For any questions or support needs, you can reach out to the Ride SMART Flex team via email at support-smart@ridewithvia.com. They are available to assist you with your experience using the app and service.