Always a delay
I booked my first ride at 7 and it arrived almost an hour late, when i booked for another ticket to makeup a missed bus At 9:20 only to end up having wait another hour, till 10:20, inconsistent timing
Extortionate fees
While the app and service is convenient, they charge a very high ‘platform fee’ ($6 for a $35 base fare) and an even higher cancellation fee ($10 ) Better to book directly with the bus service
Frustrating
Help does not help at all. All they do is stall you and waste time so that it’s past the cancellation time and then they are like, sorry your cancellation window closed. Just another one of their ways to make money.
No complaints!
Impeccable experience on my NYC-Boston round trip, buses left on time, friendly drivers, and the app allowed me to reschedule easily. Can’t complain.
Comfort
I’ve been riding with OurBus since 2022. Overall I have/had very good experiences traveling with this company. I felt comfortable with them. I tried Greyhound and Flexbus, there service and comfort was not up to par like OurBus. The seats are comfortable and the atmosphere of the buses are comfortable and welcoming.
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