Terrible
This is a seriously bad piece of software matched only by it’s equally terrible hardware. I’ve used plenty of WIFI devices in my time and this is by far the worst. Spent most of the day trying to connect this thing to WIFI, still haven’t been able to get it to work.
Given the price they are asking for seriously out dated hardware and software that looks decades out of date, this is a sad joke inflicted upon the consumer. I’m giving it one star because I can’t give zero stars. Hopeless, absolutely hopeless.
Given the price they are asking for seriously out dated hardware and software that looks decades out of date, this is a sad joke inflicted upon the consumer. I’m giving it one star because I can’t give zero stars. Hopeless, absolutely hopeless.
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Great!
Setup is a little fiddly, but once done, being able to turn on the climate control so the house is the correct temperature on arrival is wonderful.
Can you enable it for Carplay? That would be bonkers & awesome all at once!
Can you enable it for Carplay? That would be bonkers & awesome all at once!
Horrible
When we first had the system installed the app would allow cloud connection, but after a software update about 12 months ago this feature no longer works. So, essentially we've now got an app to control out heating/cooling that you can only use from within the WiFi range. Pretty pointless when I've got wall mounted NC-6 controllers in 3 zones of the house.
The whole idea of the app is that you can set the temperature from anywhere so you can come home ok to a climate controlled house.
There's no support from Rinnai. It's as though they know it's rubbish and have given up.
EDIT: Got through the customer support and Peter said the WiFi control module needs to be replaced at my own cost.
I told him about the reviews on the App Store and how this isn't an issue limited to me but he wasn't interested and basically told me to deal with it.
Not only is the app rubbish, the customer service is too.
The whole idea of the app is that you can set the temperature from anywhere so you can come home ok to a climate controlled house.
There's no support from Rinnai. It's as though they know it's rubbish and have given up.
EDIT: Got through the customer support and Peter said the WiFi control module needs to be replaced at my own cost.
I told him about the reviews on the App Store and how this isn't an issue limited to me but he wasn't interested and basically told me to deal with it.
Not only is the app rubbish, the customer service is too.
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Remote connection gone?
Local wifi connection working, but remote connection is disabled why?
Fix and support your products
Fix and support your products
Garbage
For something that costs so much it only worked when first purchased and was unreliable back then. Now doesn’t work at all. Yep, Garbage. Come on Rinnai read the reviews sort it out.
