Terrible
This is a seriously bad piece of software matched only by it’s equally terrible hardware. I’ve used plenty of WIFI devices in my time and this is by far the worst. Spent most of the day trying to connect this thing to WIFI, still haven’t been able to get it to work.
Given the price they are asking for seriously out dated hardware and software that looks decades out of date, this is a sad joke inflicted upon the consumer. I’m giving it one star because I can’t give zero stars. Hopeless, absolutely hopeless.
Given the price they are asking for seriously out dated hardware and software that looks decades out of date, this is a sad joke inflicted upon the consumer. I’m giving it one star because I can’t give zero stars. Hopeless, absolutely hopeless.
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Great!
Setup is a little fiddly, but once done, being able to turn on the climate control so the house is the correct temperature on arrival is wonderful.
Can you enable it for Carplay? That would be bonkers & awesome all at once!
Can you enable it for Carplay? That would be bonkers & awesome all at once!
Horrible
When we first had the system installed the app would allow cloud connection, but after a software update about 12 months ago this feature no longer works. So, essentially we've now got an app to control out heating/cooling that you can only use from within the WiFi range. Pretty pointless when I've got wall mounted NC-6 controllers in 3 zones of the house.
The whole idea of the app is that you can set the temperature from anywhere so you can come home ok to a climate controlled house.
There's no support from Rinnai. It's as though they know it's rubbish and have given up.
EDIT: Got through the customer support and Peter said the WiFi control module needs to be replaced at my own cost.
I told him about the reviews on the App Store and how this isn't an issue limited to me but he wasn't interested and basically told me to deal with it.
Not only is the app rubbish, the customer service is too.
The whole idea of the app is that you can set the temperature from anywhere so you can come home ok to a climate controlled house.
There's no support from Rinnai. It's as though they know it's rubbish and have given up.
EDIT: Got through the customer support and Peter said the WiFi control module needs to be replaced at my own cost.
I told him about the reviews on the App Store and how this isn't an issue limited to me but he wasn't interested and basically told me to deal with it.
Not only is the app rubbish, the customer service is too.
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Remote connection gone?
Local wifi connection working, but remote connection is disabled why?
Fix and support your products
Fix and support your products
Garbage
For something that costs so much it only worked when first purchased and was unreliable back then. Now doesn’t work at all. Yep, Garbage. Come on Rinnai read the reviews sort it out.
App crashes
The app works fine until you set a timer. Then the app crashes. I’ve reported the issue a number of times over the past few years yet it still hasn’t been fixed.
Basic and barely functional
I just wish someone at Rinnai could just look at a normal scheduling application like NEST. The schedule process is so basic you have no choice but to us the wall control. The wifi unit will only do 2.4GHz band so is old school, and the app needs to reconnect each time you open it. Zones cannot be renamed, scheduling display is barely 1990 standard and the app just assaults you with flashing icons, fans, flames and warnings. Needs a rewrite.
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Outdated
The Rinnai Touch app experience has been very disappointing, particularly given the high cost of the required hardware module. The app’s design feels outdated, with a frustrating user experience plagued by bugs.
One major issue is that the app’s remote control feature, a key reason for using it, has recently stopped working outside the home.
This shift suggests that Rinnai may not be maintaining security updates or investing in software improvements, leaving users with limited functionality. For the price, I’d expect a more reliable, user-friendly app that Rinnai keeps up-to-date.
One major issue is that the app’s remote control feature, a key reason for using it, has recently stopped working outside the home.
This shift suggests that Rinnai may not be maintaining security updates or investing in software improvements, leaving users with limited functionality. For the price, I’d expect a more reliable, user-friendly app that Rinnai keeps up-to-date.
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Horrible
When we first had the system installed the app would allow cloud connection, but after a software update about 12 months ago this feature no longer works. So, essentially we've now got an app to control out heating/cooling that you can only use from within the WiFi range. Pretty pointless when I've got wall mounted NC-6 controllers in 3 zones of the house.
The whole idea of the app is that you can set the temperature from anywhere so you can come home to a climate controlled house.
There's no support from Rinnai. It's as though they know it's rubbish and have given up.
The whole idea of the app is that you can set the temperature from anywhere so you can come home to a climate controlled house.
There's no support from Rinnai. It's as though they know it's rubbish and have given up.
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Rinnai - Brivis WiFi Rinnai - bad app
There are numerous failing with this app. It is very difficult to link the app with the touch controller. I need to get technical assistance from my son (software engineer) as dealing with brivis Rinnai phone assistance was hopeless he had no idea.
This issue is the device is set to AP mode (access point) to link to it. The smartphone (iPhone 14 Pro) sees this as a security threat. Had to turn off every security feature in the phone to get the app to link with the controller. After its linked it’s secure as AP mode is off and the network sees it as a wifi device.
It has no functionality to link to Google home etc. does not display the current temperature of the room as per brochure just what it’s set at.
In general is very poor for the cost with nonexistent support or improvement by the developer.
This issue is the device is set to AP mode (access point) to link to it. The smartphone (iPhone 14 Pro) sees this as a security threat. Had to turn off every security feature in the phone to get the app to link with the controller. After its linked it’s secure as AP mode is off and the network sees it as a wifi device.
It has no functionality to link to Google home etc. does not display the current temperature of the room as per brochure just what it’s set at.
In general is very poor for the cost with nonexistent support or improvement by the developer.
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It’s Impossible to get working!!!!
Dated technology when it came out and in the past 3 yrs we have had the system there has been no updates.
We now have a new router and needed to reconnect the control module. I can connect to the wifi hub but never to the module
Talk to Rinnai and their response Duuno 🤷♂️
We now have a new router and needed to reconnect the control module. I can connect to the wifi hub but never to the module
Talk to Rinnai and their response Duuno 🤷♂️
Help to Saves on power cost
Works great. Might be ancient technology for some but still an awesome add on as it’s great to be able to control your old cooling and heating systems from virtually any where around the world.
Needs more features
Works ok, but could be much better.
Useful for turning heating on or off when not at home. Can also turn zones on and off and also adjust temperature, but that’s it.
Really should be able to program schedules, without this feature the wifi module is really not worth the $400 cost.
Useful for turning heating on or off when not at home. Can also turn zones on and off and also adjust temperature, but that’s it.
Really should be able to program schedules, without this feature the wifi module is really not worth the $400 cost.
Primitive & Lacks Functionality
This is laughable technology in 2024. All the app allows is basic on / off via a phone, with no smart home integration or capacity to set or adjust a program. Also impossible to obtain support or speak to anyone who knows how it works or what upgrades are in development.
Many other superior 3rd party thermostats & apps… don’t waste your money on this overpriced high-school project.
Many other superior 3rd party thermostats & apps… don’t waste your money on this overpriced high-school project.
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Cloud no longer works after latest update
Cloud no longer works after latest update. I had to configure with an old Samsung S10 + to connect to the module and setup. I can only use the software locally because the cloud no longer works i.e. over 5G. Rinnai please test before you distribute the software to us all!
Stopped working with IOS17
Seems to have stopped working allowing wifi connection with IOS17
App clunky and unstable
When it’s operational this app works fine, although it seems to need a lot of “think” time to make temperature adjustments.
Unfortunately it frequently goes down and can only be made functional again by deleting the app and reinstalling- a very annoying and time-wasting activity.
Unfortunately it frequently goes down and can only be made functional again by deleting the app and reinstalling- a very annoying and time-wasting activity.
Old aged software and needs to come to current world
Got installed by the builder and now I am stuck with this ancient technology which doesn’t work with anything except my mobile phone. Service is poor every time it goes down and it takes ages to reset it back and follow the process which is lengthy than launching a space shuttle. Worst app on my phone.
Needs a lot of software update. Rinnai should stop making these products and try whatever they are good at. Support is worst ever in the country.
Needs a lot of software update. Rinnai should stop making these products and try whatever they are good at. Support is worst ever in the country.
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Att: Developer
When will you integrate Apple HomeKit support?
It works
Very unstable but it works
