Uninstalled and reinstalled several times, but original configuration is not brought over
I get an empty home screen that’s completely useless. I don’t see the macros from I the original Roomie Remote. It says I’m supposed to unsubscribe from my perpetual license, but I would rather see settings come over first before I do so. So far I’m still using the old one and I don’t understand what I’m supposed to be doing here. Preview images look great in the App Store, but it doesn’t look remotely like that. Just empty screens.
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Response from developer
On first install, the configuration from Roomie 9 is automatically migrated. However, in case of any issues, you can always re-migrate at any time by restoring a Roomie 9 backup into Roomie X. Please do not hesitate to contact support using the button in the app if you have questions like this.
Want to use it
1 star would be unfair because I haven’t been able to use it. But that’s the issue, it says 1 Smart TV can be set up for free, right? Not sure what constitutes as a Smart TV on the app, but I tried my Samsung TV which directed me to purchasing a subscription. Wasn’t sure what to make of that so I then tried Android TV for my Google Streamer and was hit with the same notification, so I’m not really sure how to proceed.
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Response from developer
This issue is resolved in today's release! Our apologies for the brief issue with that new feature.
Not honoring perpetual subs
I bought the original roomie remote with a perpetual subscription and here they go and release a new version and poof! No longer honored. Super scummy.
Response from developer
This is a different app. The app you're referring to remains available to you in your App Store purchase history.
Lifetime licence promise broken
I bought a lifetime license, and suddenly I am asked to pay for a new license for this version X, which doesn’t even offer the option of paying for a new “lifetime” license, adding insult to injury. Poor commercial practice.
No support half baked
Long time user of the product. But version 10 is complete trash. No support, not even an email, just a half baked support page. Says it support all sorts of stuff but good luck getting it to work. Example smart things connects but tells you to hit button to get code…..but no button. This is the random weirdness in the new version.
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Response from developer
Please contact support to resolve your SmartThings concern. We have many users working well with SmartThings now and it should be very straightforward to help you get that work.
