Terrible
Refused to connect me to the Mariners game, even though I've paid for it (a lot!). Was on my cable provider's tech support for 70 minutes trouble shooting, they tried to contact Root tech support, failed, and told me they thought that "everyone there has gone home". Whatever the issue is, they both bear responsibility for this failure, since their companies have partnered on this. In fairness, when I watched the game the day before, it worked flawlessly.
However, for the premium price we are paying It seems that more effort needs to be made on their side to provide a much more customer friendly and premium service. I missed the entire game while on hold... an extremely frustrating experience.
However, for the premium price we are paying It seems that more effort needs to be made on their side to provide a much more customer friendly and premium service. I missed the entire game while on hold... an extremely frustrating experience.
Show more
Xfinity Customer - App Works
I almost didn’t bother downloading the app because of all the negative reviews stating that streaming doesn’t work for Comcast customers. That may have been true in the past, but to those like myself who are interested now, I can confirm that it works for me.
It was easy to sign in using my Xfinity info, the video quality is good, and there have been no loading/buffering issues. There is a small delay from TV to app but that’s to be expected. Don’t hesitate to give it a try.
It was easy to sign in using my Xfinity info, the video quality is good, and there have been no loading/buffering issues. There is a small delay from TV to app but that’s to be expected. Don’t hesitate to give it a try.
Show more
Really disappointing
Was so excited to watch the Trail Blazers from my phone. Worked for two games. Now I’m suddenly getting an alert, “Invalid device zip.” Nothing has changed about my device or my location, no place within the app to confirm/edit the zip, and nothing has changed within my phone settings. Location services is turned on. Tried to contact customer support for this app - it says, “invalid domain.” This app has SO MUCH potential. Please PLEASE fix the bugs.
Show more
Unwatchable picture glitches and now literally unwatchable with location error.
First, the app was becoming unwatchable because part of the video frame would freeze/pixelate every 2-3 seconds.
Now, I literally cannot watch anything. Your api service to fetch zip codes is returning 0 which is marking me as unable to watch.
This is really sad coming from a service we pay so much for just so we can watch blazers game.
Now, I literally cannot watch anything. Your api service to fetch zip codes is returning 0 which is marking me as unable to watch.
This is really sad coming from a service we pay so much for just so we can watch blazers game.
Show more
Really disappointing
Was so excited to watch the Trail Blazers from my phone. Worked for two games. Now I’m suddenly getting an alert, “Invalid device zip.” Nothing has changed about my device or my location, no place within the app to confirm/edit the zip, and nothing has changed within my phone settings. Tried to contact customer support for this app - it says, “invalid domain.” This app has SO MUCH potential. Please fix the bugs.
Show more
