Terrible
Refused to connect me to the Mariners game, even though I've paid for it (a lot!). Was on my cable provider's tech support for 70 minutes trouble shooting, they tried to contact Root tech support, failed, and told me they thought that "everyone there has gone home". Whatever the issue is, they both bear responsibility for this failure, since their companies have partnered on this. In fairness, when I watched the game the day before, it worked flawlessly.
However, for the premium price we are paying It seems that more effort needs to be made on their side to provide a much more customer friendly and premium service. I missed the entire game while on hold... an extremely frustrating experience.
However, for the premium price we are paying It seems that more effort needs to be made on their side to provide a much more customer friendly and premium service. I missed the entire game while on hold... an extremely frustrating experience.
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Xfinity Customer - App Works
I almost didn’t bother downloading the app because of all the negative reviews stating that streaming doesn’t work for Comcast customers. That may have been true in the past, but to those like myself who are interested now, I can confirm that it works for me.
It was easy to sign in using my Xfinity info, the video quality is good, and there have been no loading/buffering issues. There is a small delay from TV to app but that’s to be expected. Don’t hesitate to give it a try.
It was easy to sign in using my Xfinity info, the video quality is good, and there have been no loading/buffering issues. There is a small delay from TV to app but that’s to be expected. Don’t hesitate to give it a try.
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Really disappointing
Was so excited to watch the Trail Blazers from my phone. Worked for two games. Now I’m suddenly getting an alert, “Invalid device zip.” Nothing has changed about my device or my location, no place within the app to confirm/edit the zip, and nothing has changed within my phone settings. Location services is turned on. Tried to contact customer support for this app - it says, “invalid domain.” This app has SO MUCH potential. Please PLEASE fix the bugs.
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Unwatchable picture glitches and now literally unwatchable with location error.
First, the app was becoming unwatchable because part of the video frame would freeze/pixelate every 2-3 seconds.
Now, I literally cannot watch anything. Your api service to fetch zip codes is returning 0 which is marking me as unable to watch.
This is really sad coming from a service we pay so much for just so we can watch blazers game.
Now, I literally cannot watch anything. Your api service to fetch zip codes is returning 0 which is marking me as unable to watch.
This is really sad coming from a service we pay so much for just so we can watch blazers game.
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Really disappointing
Was so excited to watch the Trail Blazers from my phone. Worked for two games. Now I’m suddenly getting an alert, “Invalid device zip.” Nothing has changed about my device or my location, no place within the app to confirm/edit the zip, and nothing has changed within my phone settings. Tried to contact customer support for this app - it says, “invalid domain.” This app has SO MUCH potential. Please fix the bugs.
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App Breaks too Often
When it works, it’s fine but it breaks too often. Take for instance tonight, it logged me out, I logged on and it says error, please refreshing or logging back in. I’ve tried four times and still doesn’t work. This happens often where it logs me out even though I’ve clicked the boxes and/or it errors. Streaming quality is fine
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Always an Error
Despite logging in (Xfinity), there’s always an error or “this channel isn’t included” message that pops up when attempting to stream outside of my home…which is generally where I assume folks stream things on their phones. I pay for this channel with my cable package, but alas, the app is entirely useless.
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This app is terrible
This app lacks basic features. You cannot cast to a TV like every other TV / Sports app allows, and to make matters worse, the native iOS screen mirroring feature doesn’t work (displays a black screen.) This app is at least 10 years behind the curve. Get with the program Root Sports.
Root Sports, you can do better…
It’s great that you finally reached a deal with Comcast. However, you need to give users the ability to cast or airplay to a TV. I’m not sure why there is resistance is to adding a simple feature like this. Do better.
Why can’t you screencast to a tv?
Great video quality but super annoying that you can not screencast/mirror the app onto a tv with those capabilities. Am I supposed to watch every thing off of my phone?
No xfinity for blazers games
You can tell by all the negative reviews that this app isn’t it… when the blazers had a deal with NBC Sports NW I could watch any game live. Root sports doesn’t have a deal with xfinity so I can’t even watch a single game live on my phone. So lame
Give Root the boot
It simply perplexes me how unfriendly every aspect of this garbage company is towards consumers. Absolute dog water licensing deals with service providers. It’s like they actively don’t want fans to watch sports. The app looks and functions like they hired some dude from Fiverr to build it. Wow, you guys are an embarrassment lol.
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Awesome!
Love this channel and the content they provide. I love that I keep seeing improvements and continued efforts toward making the app better.
Worst video app?
This app is the worst video app that I have interacted with. You have to log in multiple times and even then it rarely works. Close and restart the app? Doesn’t matter. I’d say I get through to the actual content about 33% of the time that I try to use this app. And I have the necessary cable subscription. So. Bad. Mariners, for the love of god baseball is already hard to watch on tv, don’t make the actual process of getting the content impossible too! Ditch ROOT!
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Would give zero stars if possible.
I have xfinity and one of the only channels that I am restricted from streaming is roots sports. I thought that downloading the root sports app would solve this issue but they do not even provide this service on their app. It is a slap in the face that you cannot watch your local team even after paying for cable because root sports refuses to stream their services. I do note that several other reviews have been told to contact their service provider and honestly I think root sports is the issue as almost every other channel has made the transition to streaming. Developer Please do not respond and tell me to do that as you are just going to insult me further.
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Need to have a monthly subscription option
Y’all own the rights and black out every other network. Why not offer a subscription? All I want to do is watch the M’s without paying 90 dollars a month for a provider.
Simply Junk
The app is simply junk. Says I cannot use with with my current subscription. My subscriber definitely has this and is a part of the streaming package. RootSports just needs to go. All NW teams need to look for a new provider
Disappointing
Root Sports - extremely disappointing
Mariners organization - disappointing
Mariners team - two thumbs up
Sorry, I am not signing up with Fubo and, Cmon, the name of the frickin ball park is T-Mobile but they're pushing ATT direct TV! No wonder the M's are destined to be "coulda beens" for the foreseeable future.
Mariners organization - disappointing
Mariners team - two thumbs up
Sorry, I am not signing up with Fubo and, Cmon, the name of the frickin ball park is T-Mobile but they're pushing ATT direct TV! No wonder the M's are destined to be "coulda beens" for the foreseeable future.
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Only for Cable Subscribers
If ROOT had an option to pay them directly for a monthly fee I would do it in a heartbeat. Not worth $150/month to pay for a cable subscription to watch baseball. Would pay a tenth of that just to purchase watching ROOT online.
Anti consumer app and company
The app does everything it can to discourage your from actually using it. No casting options, it forces itself into portrait mode so mirroring it to a larger screen doesn’t work. Root is seemingly committed to remaining in the 1990s and collecting easy money for as long as they can at the expense of the consumer.
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