Roto-Rooter: Plumbing & Drains appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Roto is 65 out of 100 points across 7 verification signals from App Store and developer data.

Roto User Reviews

Name: Roto-Rooter: Plumbing & Drains
Rating: 3.872 (125 reviews)

Roto-Rooter: Plumbing & Drains

Roto-Rooter Services Company

💼 Business

🌟 Lifestyle

Customer Experience

Positive experience64.6% of reviews

Neutral4.2% of reviews

Negative experience31.3% of reviews

~ Based on 48 written reviews from the US App Store.

What users say

Summarized from real user reviews of Roto. Based on 125 reviews and a 3.9/5 average, it highlights the 7 positives and 3 negatives reviewers mention most about this Lifestyle app.

Positive things

🚀Easy to use
👍Convenient scheduling
💡Helpful tips and videos
🚀Fast service
👍User-friendly app
👍Transparent pricing
🚀Efficient service tracking

Negative things

🐛Unreliable service
🐛Poor technician quality
🐛Frequent cancellations

Is Roto Safe?

Roto-Rooter: Plumbing & Drains appears mostly safe based on user ratings. AppsHunter Safety Score for Roto is 76/100.

This assessment is based on 125 user ratings, with an App Store average of 3.9/5.

Safety Analysis

68.3% of ratings point to a safe experience

4.8% of ratings suggest some concerns

26.9% of ratings point to a risky experience

~ Based on 104 App Store ratings for Roto.

Is Roto Legit?

Roto-Rooter: Plumbing & Drains appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Roto is 65/100.

Based on 65 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Fast & Reliable Service

Easy to book, quick response, and professional service. The app made the whole process simple when I needed help fast.

N3il Smith

3 months ago

Response from developer

Thank you for sharing your experience! We’re glad booking was simple and that our team could respond quickly when you needed help. It’s great to hear the app made things smooth during a stressful moment. We appreciate your trust in Roto-Rooter and are here anytime you need us!

Quick to give outrageous prices.

Ok, so my sewer pipe may have been old but I don’t think there was a hole in it before they came. They charged an outrage fee for snaking and when the camera went down they found a hole. They send other guys for water clean up and within the hour they want 10k and promise that insurance will cover it. Slow down and get a real plumber.

Polar bird

4 months ago

Response from developer

Thank you for bringing this to our attention. We’re sorry to hear about your experience and any frustration this may have caused. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. Please reach out to us at pat.swanson@rrsc.com, and our team will look into your concern and work toward a prompt resolution. We appreciate your patience and your willingness to share your feedback, as it helps us identify areas where we can improve and better support our users moving forward.

Scamish

I booked an appointment and was suggested to download the app to download coupons for my service-so I did. I went to the coupon page and it’s blank. So, if you’re getting it for the savings….dont bother.

diz8181

4 months ago

Liars! They’re franchised too-so no corporate!

UPDATE: Manager has reached out to “make things right”and says he is sending a check to pay for the tub they destroyed. Dehumidifier:That thing has probably been in so many sewage basements and crimescenes. He said it would ALL be covered by insurance. And it was at the time. Fast forward a few months and I realized why we were told not to shut our bathroom door because of the heat. It’s because the bathroom door was hiding 2 gaping holes in our tub and our drain was destroyed and probably the drain pipe. After over a month trying to get a hold of the manager, customer service and roto rooter corporate and just putting another help request ticket in they were all ignored. When he finally came out because I told him about the damage to our bathtub he admitted to it and said he and his boss would get together and figure something out with insurance. According to RR they’re still negotiating. According to insurance they’re not and they’ve left us with a big fat bill because instead of fixing the parts of our tub that they broke, the cut it up into sections and “disposed of it” saying it was my idea and now they won’t put a tub back in and my insurance won’t cover their incompetence. Seaking all avenues of rectification and letting the world know who they are dealing with.

Switchfootnow

4 months ago

Response from developer

Thank you for bringing this matter to our attention. We’re truly sorry to learn about your experience and the frustration it may have caused. To ensure your issue receives the attention it deserves, we kindly ask that you reach out to us directly at pat.swanson@rrsc.com. Once we hear from you, our team will work closely with you to review the details of your situation and take the necessary steps to resolve it in a timely and thorough manner. We appreciate you taking the time to share your feedback. Your input is incredibly valuable to us, and we’re committed to making things right.

Cannot set up properly….

The app has an address similar to mine, in another location. It won’t even let me pick my address in the list. The app is unresponsive to my taps.

akulbe

4 months ago

Great experience

Super easy and intuitive to use. Personally loved the ability to track the service technician arrival and the service overall was great.

GLT1997

5 months ago

Missing invoice/service details

The app is OK for very basic things like knowing your tech is on the way and you’re basically forced to use it if you want their coupons. However, it lacks any details about your service. You can’t look at invoices, notes from the service or anything else. History just says you had this service on this date.

Isplat13

6 months ago

Response from developer

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you’ve encountered. Please be assured that your report has been escalated to our development team, who are actively reviewing the issue and working toward a resolution as a priority. This is a known concern, and corrective updates are currently in progress. We truly appreciate your patience and understanding as we work to improve your experience.

App doesn’t work

Can not get passed the screen asking you to turn on notifications because the button to accept is cropped off the screen.

melissamaloon

6 months ago

Doesn't work

I scheduled an appointment and received a text telling me I could track the technician if I downloaded this app. It doesn't work and never tracked any of the two appointments I scheduled, forcing me to call them to find out what was going on. Completely useless.

Dethwake

6 months ago

Junk

Won’t open on my iPhone junk

12345432457

6 months ago

Won’t send me the code to verify my phone number and tells me it can’t be sent.

Won’t work starting at the opening of the app. Can’t even get through the set up process.

Roz7607

7 months ago

App doesn't work

App just shows notifications page. Can't get any further.

1jcobi

7 months ago

No notification options

I’m unable to access your app as a new customer. When I opened the app it came to the page asking to turn on notifications but never gave the pop up to enable them. I looked through the settings to turn on notifications to see if I could continue but was unable to find the setting. I looked in the app settings and notification settings. I also tried hard rebooting my phone and reinstalling the app but nothing got me closer. Please investigate this further, thank you.

Kim Boly

8 months ago

Response from developer

Hi Kim, we’re grateful you took a moment to reach out and share your experience. It’s disappointing to hear that things didn’t go as expected, and we regret any inconvenience this situation may have caused. Please know that your comments have been routed to the appropriate team for a detailed review, and they’ll be working to identify the root cause and implement a solution. Input from users like you is essential in helping us refine our product and deliver a stronger, more reliable experience. Thank you again for speaking up and helping us improve.

Thanks!

The main drain to sewer line at my house had overflowed. It was a very worrisome situation. Turns out it was clogged and had some roots growing in. It was a great relief getting this taken care of. From the phone call to the on site work, service was professional , on time and courteous. Mike the tech was great. Appreciate it.

Robbydangadang

9 months ago

Response from developer

We truly appreciate you sharing your experience. A situation like that can be overwhelming, so it means a lot to know our team helped get things under control and make it manageable again. It’s great to hear Mike took good care of you with professional, timely service. Thank you for your trust in Roto-Rooter and your kind words!

Over Priced Service

Never use again. My bathtub drain was clogged. A tech came the same day (a pro), but he looked at it… had to go to his truck to put it in computer to tell me it was going to be $480 for 15 minutes labor. The drain is flowing, but $480? A huge con. No offer of senior discounts, no offer of military discounts. I feel majorly taken advantage of. I will never call them again for service. I guess they are known for overcharging.

Lieutenantkije

9 months ago

Response from developer

Thank you for sharing your feedback with us. We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We take concerns like yours seriously and would appreciate the opportunity to look into this further. Please reach out to pat.swanson@rrsc.com, and we’ll review your experience to ensure it is addressed promptly. We truly value you taking the time to provide this insight, as it helps us better understand our customers’ concerns and identify where we can improve.

Plumbing Pro at Your Fingertips

Great app for scheduling plumbing service and looking for helpful plumbing tips. The app also has a coupon section.

DD-Litt

10 months ago

Scam alert

Got charged for unfinished job, pls avoid it by any chance

Hudinini

a year ago

Ridiculous prices

I had a dishwasher that would not drain. I could not find anything about pricing online. Even got a coupon for $15 to download the app. So the tech shows up. Says it’s $189 just to do a diagnostic and I would have to pay for the repair after. Also told me the coupon “wasn’t real.” I said that was too much and he left.

ubereats is trash 8383

a year ago

Response from developer

Hi, thank you for taking the time to share your feedback and bring this to our attention. We’re sorry to hear about your experience and any frustration or inconvenience it may have caused. Your comments have been forwarded to our development team so they can review the issue and work toward a timely resolution. In the meantime, please feel free to reach out to pat.swanson@rrsc.com, and we’ll make sure your concern is addressed as quickly as possible. We truly appreciate your input, as it helps us identify opportunities to improve and provide a better app experience.