Needs lot of improvements
App is better and improved but lost existing features like scanning UI. Don’t know what’s happening now as it doesn’t show anything. GPS locator of cab is missing. Can’t see on the app at all. Also please add call driver option from app. It’s very inconvenient to call cab driver as manually have to copy the number.
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Complete Disaster – Avoid at All Costs
Absolutely the worst transportation service I’ve ever experienced. Routematic is incredibly unreliable, with frequent delays, poor route planning, and last-minute cancellations that leave employees stranded. Customer support is practically useless—they either don’t respond or provide generic replies without resolving anything.
Driver coordination is chaotic, ETAs are inaccurate, and the app often fails to provide reliable updates. Instead of reducing stress, this service adds unnecessary frustration to every commute. If punctuality and professionalism matter to you, this service is a complete disappointment.
I would never recommend Routematic to anyone. There are far better employee transportation providers that actually value their users’ time and safety.
Driver coordination is chaotic, ETAs are inaccurate, and the app often fails to provide reliable updates. Instead of reducing stress, this service adds unnecessary frustration to every commute. If punctuality and professionalism matter to you, this service is a complete disappointment.
I would never recommend Routematic to anyone. There are far better employee transportation providers that actually value their users’ time and safety.
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Bug where screen freezes
After a trip is completed, app ask for the driver review stars. Sometimes the review popup does not show up at all, and because of this if i try to click on any of the buttons it doesn’t work, even closing and reopening doesnt help.
I try to reinstall it again which do help but it is very tiring. See if you can fix this on priority
I try to reinstall it again which do help but it is very tiring. See if you can fix this on priority
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TN
I had a very poor experience with the Routematic app. The app is not good at all and it is definitely not worth using. One of the biggest problems is that the bus driver’s contact number is not shown in the app, which makes it very difficult to communicate when there are delays or pickup issues. An app meant for transportation should at least provide basic features like driver contact details. Overall, the app needs a lot of improvement to be useful for users.
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The absolute worst app ever
This app gets struck every 2 weeks had to install and uninstall in my iPhone, initially I thought this happens only to me, but I see lots of iPhone users facing this. Seriously because of this app I feel like not using my office sponsored transport. App freezes if feedback to the driver is not given immediately after the ride. And if I miss that window only option is to uninstall and install. There is no other option
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Logout and notifications
The app doesn’t tell users when they log out, warn them about when their booking ends, or give notice before kicking them out automatically. It should send reminders one day before the trip ends and right before auto-logout happens.
Horrible Experience
Extremely disappointed with the switch to Routematic. Our previous service was seamless—cabs were always waiting exactly at our exit time. In contrast, our very first day with Routematic involved a 30-minute delay, forcing us to wait outside. To make matters worse, the company changed the vehicle assignment at the last minute without notifying the driver. This led to a hostile environment, as the driver was expecting a route in the complete opposite direction and was visibly angry about the drop-off. Poor communication and zero punctuality. Not a great start.
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.
The app won’t respond after opening and no option is available to use. We have to wait for more than 10 mins then a pop of previous drop feedback shows only then the app works. You guys need to update the app so that we can use it smoothly.
Constant App Crashes - Extremely Frustrating
Every week I end up having to reinstall the app because it becomes completely unresponsive, no matter which button I click. It’s extremely frustrating to deal with this issue every time I need to book a cab. Unfortunately, there’s still no alternative solution available, which makes the experience even worse.
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Shift change
Only manager can change the shift, it will be good if employee can change the shift timing, for example- if we want to extend the shift then need to leave the cab and then book personal cab to return home or office
Irritating pop-ups to rate the app and map view auto opens.
The app is extremely irritating to use.
First of all every single time I open the app it asks me to rate the app( please keep this quarterly once if possible). Secondly, the app automatically opens the map view. I don’t want to see where the cab is. I want to know the ETA and my sequence.
Also, whoever is working on the algorithm that assigns the trips, please get the algorithm to club people who are in the same area together. I don’t want a tour of Bangalore.
Please fix these issues asap. I will give a better rating.
Update: the app has somehow gotten more and more irritating to use. I’m being picked up 2 hours early and my office is literally just 10 kms from my home.
The app has gotten worse. I’m not able to book rides after i updated the app on 30 June 2025. And for a booked ride I was not able to see who are there.
First of all every single time I open the app it asks me to rate the app( please keep this quarterly once if possible). Secondly, the app automatically opens the map view. I don’t want to see where the cab is. I want to know the ETA and my sequence.
Also, whoever is working on the algorithm that assigns the trips, please get the algorithm to club people who are in the same area together. I don’t want a tour of Bangalore.
Please fix these issues asap. I will give a better rating.
Update: the app has somehow gotten more and more irritating to use. I’m being picked up 2 hours early and my office is literally just 10 kms from my home.
The app has gotten worse. I’m not able to book rides after i updated the app on 30 June 2025. And for a booked ride I was not able to see who are there.
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Add live tracking
Happy you guys finally fixed the review prompts. Those were genuinely annoying. Always in my face anytime I opened the app.
Got a feature request that I’m surprised has not been implemented yet. Add in live tracking through notifications. Use dynamic island to its fullest. If uber can do it so can you.
Got a feature request that I’m surprised has not been implemented yet. Add in live tracking through notifications. Use dynamic island to its fullest. If uber can do it so can you.
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Good but can be improved
When submitting the driver rating, it asks for too many things. First submit driver rating, next is are you sure you want to submit it? This is not banking action which requires so many confirmation, then it says driver rating submitted, then you again have the click okay on it then it asks to rate the app on app Store. After every trip you have to go through this unnecessary 5 steps, Please fix it, just give driver rating once you select the pop up closes. No confirmation process should be required
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OTP feature
OTP for pick up and drop needs to be removed, it might cause accidents driver has to focus on punching OTP irrespective of the traffic situation
And to see the OTP we need to click on my trip that will go to map again click back to see OTP.
And to see the OTP we need to click on my trip that will go to map again click back to see OTP.
Worst experience ever
I’ve been using Routematic for a while now, and the experience has been consistently frustrating. The app interface is outdated and often lags or crashes at the worst times. Booking a ride is unreliable—sometimes the app doesn’t confirm bookings or shows wrong status updates. The location tracking is poor and inaccurate, making it hard to coordinate with drivers.
Customer support is either unresponsive or offers no real help. Notifications are delayed or missing entirely, and ride updates often come too late to be useful. For a service that’s supposed to simplify employee transport, this app adds more stress than convenience.
Please fix the bugs, modernize the UI, and improve real-time tracking. Until then, I wouldn’t recommend this app.
Customer support is either unresponsive or offers no real help. Notifications are delayed or missing entirely, and ride updates often come too late to be useful. For a service that’s supposed to simplify employee transport, this app adds more stress than convenience.
Please fix the bugs, modernize the UI, and improve real-time tracking. Until then, I wouldn’t recommend this app.
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Location issues
While clicking location it hangs then I closed apps. Again I click as location is not open.
iOS device call trigger issue
App has bug and not able to call the drivers, help desk calls also not getting triggered in app and this is issue with IOS phone users
Not sure when this would get fixed.
Not sure when this would get fixed.
Poor GPS and Connectivity to the driver.
1) The GPS is very choppy and doesn’t get updated quickly,while using the app. 2) Call feature is unreliable and doesn’t get connected often. 3) The app doesn’t show the employee names travelling along.
Calling feature not working on iPhone
The calling feature is not working in any iPhones after the latest upgrade that you provided. Can you please fix this bug at your end and you should test the new releases before rolling out to your customers.
Excellent
It has made my daily office commute so much easier! It is user-friendly, with accurate real-time tracking and timely notifications. It’s reliable and takes the stress out of daily travel. Great job by the team!
