GPS Update
Nothing wrong with Royal, but perhaps updating your gps systems would be a good idea.
Bright tablet in face
Taxis have awful tablets on passenger seat
The App Doesn’t work
I’ve been using their app for years & now all of a sudden I’m having to sign back in, even then it won’t allow me to use the app.
I’ve deleted the app & re downloaded it so many times now.
Is this app an actual Joke? At least give us an app that we can down load & that actually works, would be much appreciated 👍🏼 Just saying
I’ve deleted the app & re downloaded it so many times now.
Is this app an actual Joke? At least give us an app that we can down load & that actually works, would be much appreciated 👍🏼 Just saying
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This app is ridiculous
I like the royal cars and all good service but my car had broke down and I needed a taxi back home and the app had me logged out for no reason. So I try to verify by pressing on all cars, traffic lights and all but then it says error and later say I can’t log in cuz too many attempts. I can always use the app except when I have an emergency 😡
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Value for money
Easy to book on app good value for money clean cars and nice drivers
This app is awful
I would have put 0 stars if it allowed me. Do not use this app to book taxis. Twice it sent the driver to the wrong place even though I could see the location was spot on. Twice I had to go to them on the same day.
Try phoning them to book and you get a automated booking service that put me 10 miles away from where I actually was. Been advised by a driver to use the website instead not the app.
And I didn’t get a discount.
Try phoning them to book and you get a automated booking service that put me 10 miles away from where I actually was. Been advised by a driver to use the website instead not the app.
And I didn’t get a discount.
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DO NOT BOOK WITH ROYAL TAXIS
Booked a taxi that said it was 4 minutes away. 20 minutes later it was driving AWAY from my location so I cancelled the ride. They charged me £3.50 and refused to refund when I explained what happened. Will never use again.
Gone downhill
Keep hiking the prices without telling anyone - my 6 min commute to work has gone up 1.20 per trip. I use this trip twice a day so my overall commute to work expenditure has gone up by 60 quid a month! Get absolutely no benefits for this and with fuel price coming down this is just robbery. Also the quote fare on the app is never the true price.
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constant price increases
used this app for about 4 months. During this time the price has increased twice without saying. my trip to and from work takes about 5-7 minutes. this used to cost me 5.30. then they changed the price however, on the app it still said estimated price as 5.30. id get there and be charge £6.50! As if this wasnt enough, today my ride was 5 minutes. estimated price was £6.30, when i got in the car the drivers phone said £7.30 and when he takes pay it takes £7.50. i would love to know how they would justify more than a pound a minute or why they constantly unexpectedly change the price. service majority of the time is very poor and i have been spoke to poorly by a few different drivers.
overall very untrustworthy and undeserving company. save your money and use a different service.
overall very untrustworthy and undeserving company. save your money and use a different service.
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WORSE, WORSENS, WORST.
Utterly horrible. Seriously? Are there actually any cabs from this app??? Plus, your holding fees charge are even more ridiculous when I cancelled it cause that’s A LOT even if you think is small. What a joke. Save yourself from downloading this horrendous app.
Best Service
Friendly drivers, most reliable taxi firm in Boro in my opinion
Terrible
Absolutely terrible waiting 40 mins for a taxi after I already paid by card every 15 mins I keep ringing and they keep saying been delayed another 20 mins it’s a joke I have places to be but as I’ve already paid by card I have to wait and use there taxi otherwise they’ll keep my money and I’ll have to pay for another taxi i definitely won’t be using these scrap taxis again
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Terrible service!
This is now the third time I have pre booked a taxi for a specific time and they are never here when I need them to be! Twice I almost missed the bus to work cause of the terrible customer service this company has and today I have to take my cat to the vet and once again they are late. If you can use any other taxi service besides this company. I am now deleting this app cause it is pointless and trash
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If I could it’d be zero stars
Visiting Middlesbrough for a concert, tried twice to use Royal cabs during our stay as hotel recommended them, both times didn’t turn up, left a group of females stranded in a strange town, desk Clark’s attitude stank….avoid using this company at all cost
Not enough drivers
What a joke no wonder Boro cars are so popular your drivers can’t be relied on so far 20 minute wait for a taxi pure joke
Scam
Was illegally sent vouchers through the post that, according to the leaflet can only be redeemed through the app, however there weren’t any codes to type into the app.
If they can’t even knock up a leaflet I wouldn’t trust them to take me from A to B.
If they can’t even knock up a leaflet I wouldn’t trust them to take me from A to B.
Experience
Can’t fault your service in any way better than Boro taxis by far
Didn’t even turn up
Pre booked a taxi for 1845. Rang them at 1845 to be told 15/20 minutes wait
At 1932 still no taxi , poor communication
Cancelled taxi and deleted app
At 1932 still no taxi , poor communication
Cancelled taxi and deleted app
Poor service
Be nice if you can turn up on time when you book 12 hours+ in advance. Then to call and ask where my taxi is to be told well we haven’t got a driver because you used the app so one will come when it’s free!
Terrible
the driver tried to do an amazing job, tried to get to the place as quickly as possible. But the organization of the car is just terrible !!! I ordered a taxi for my child an hour and a half before the appointed time and my child stood for half an hour on the street in the cold waiting for the car and they started looking for a car to order only after I called the operator at 15.55 (who told me that the car would be in place only 5-10 minutes later and hung up without even apologizing for the delay or explaining the situation! This is just a terrible service!!! Plus you automatically charged me £19.80 when the trip was only £17.00. It turns out that you will you do what is convenient and profitable for you, while not informing your customers?I think you (managers and service operators) should reconsider your attitude towards customers and think about improving your service!
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