Royal Enfield App User Reviews

Name: Royal Enfield App
Rating: 4.19106 (738 reviews)

Royal Enfield App

EICHER MOTORS LIMITED

🔧 Utilities

🌟 Lifestyle

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New update keeps disconnecting

iOS :
Switch apps to view maps or anything causes disconnect

spentfuel235

a month ago

Response from developer

Hi spentfuel235, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

Bugs

Make it simple , the it team please see your official Website

Debashish1986

a month ago

Response from developer

Hi Debashish1986, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

Can’t lock phone when using map

Like others have mentioned the phone cannot be locked when using the map, which really kills the battery and makes accidental touches happen. Otherwise I really like the app and it’s useful for the navigation aspect but definitely not something I will use all the time because the few times I have used it my phone rapidly dies or will randomly disconnect in the middle of a ride because I moved away from the RE app somehow.

Jeffster06

a month ago

Response from developer

Hi Jeffster06, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

Best app for navigation

Work with accuracy

arunsingh0442

a month ago

Response from developer

Thank you arunsingh0442, the Royal Enfield app is made by riders for riders and your support and encouragement only makes it better. Regards, Royal Enfield

Issue with app

Having an issue where I cannot create an account. It tells me my account can’t be verified to come back latter.

Account help12345

2 months ago

Response from developer

Hi Account help12345, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

Good but could be worked on more

I have mostly good experience with the app but my last trip it would not connect to my bike and I had to just use my Apple Maps to tell me where I was going. But normally it works just fine. I don't know what happened this time

Pallidus

2 months ago

Response from developer

Hi Pallidus, thank you for your review and rating, do share your feedback with us at reprimesupport@royalenfield.com and support@royalenfield.com so we can make your Royal Enfield application better. Regards, Royal Enfield

The order tracking

The order tracking is not working It is showing that this check with dealer for delivery date.

Bossstyh

2 months ago

Response from developer

Hi Bossstyh, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

Not a great app

You have to keep your phone unlocked. If you lose service and you quit the app or want to make changes to your route it will not let you connect to your bike. They’re also monitoring all your data.

J m a x

2 months ago

Response from developer

Hi J m a x, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

Frustrating to get an OTP code.

Frustrating to get an OTP CODE. Got the email tried to put code in. App said it was expired. Try to get another OTP code emailed to me but not receiving emails anymore. Very frustrating with this app. Paid $7000 for a brand new Royal Enfield meteor 650 and can’t get the navigation to work very bad for Royal Enfield. Something that simple. To make matters worse, called customer support. The guy tells me to email them with the the issues I’m having but told me it was because I was locked out of the app for trying several times

RimonM

2 months ago

Response from developer

Hi RimonM, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

Unable to submit service request

It will keep on loading for a decade and had to close the app after waiting for a long time. Unable to submit and service request.

Ravi_Teja_B

2 months ago

Response from developer

Hi Ravi_Teja_B, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

App is not working fine

I have booked a bike.. initially for 2 days track the bike option was enabled..

After that track the bike option has been disabled.. then how can we know the status of the bike

Sai@2105

2 months ago

Response from developer

Hi Sai@2105, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

Tracking not working

The track order button isn’t working. It’s not showing me the updates regarding. The button is disabled

Sumiranbokey

2 months ago

Response from developer

Hi Sumiranbokey, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

Tracking issue

Why the track order button is disabled suddenly in this app?

DineshSara

2 months ago

Response from developer

Hi DineshSara, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

Worst service

Dear Royal Enfield Support Team,

I have been using the Royal Enfield app since June 2024, and unfortunately my experience has been extremely disappointing.

The app rarely works when actually needed. Currently, I am facing multiple serious issues:

1. My bike horn is not working.
2. There is an abnormal noise coming from the front tire while riding.
3. I tried booking pickup and drop service multiple times through the app, but the feature is not functioning properly.
4. On my mobile number, a Classic 350 is incorrectly registered, whereas my actual bike Meteor 350 is registered on my wife’s number.

I have already raised these issues several times earlier, but no proper resolution has been provided so far. This level of service and technical support is highly frustrating, especially considering that some of these issues are safety-related.

I request immediate action on:

* Correcting the vehicle mapping in the app
* Arranging service support/pickup and drop
* Resolving the horn and front wheel noise issue urgently

Please treat this as a priority complaint and provide a proper resolution at the earliest.

Karun98

2 months ago

Response from developer

Hi Karun98, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

Overall all okay. However misses the wow factor

Good initiative. However not very intuitive in nature. Eg. setting home location should be intuitive to add however when clicked on the icon the app says it is not set and ends.

Abinash Pandit

2 months ago

Expressway

I rode from Delhi to Dehradun why did the navigation put me on the expressway where bikes are not allowed. If I was fined or if I get a fine later via camera would Royal Enfield pay for it

Vegan Sid

3 months ago

Response from developer

Hi Vegan Sid, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

Stuck!!

The app used to work flawlessly, but since my last service whenever i now go to “book a service” it says service booked and shows data of my old service!! Im unable to book a new paid repair/ service

Aaditya Kumar Singh

3 months ago

Response from developer

Hi Aaditya Kumar Singh, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

Data Collection App

This app is useless and none of it’s features work properly. I booked my bike 2 months ago and the status hasn’t moved even a bit. Even the Jagdamba Automotive store manager stopped picking my calls. Planning to cancel my booking take refund and order from Honda.

Shreyash006

3 months ago

Response from developer

Hi Shreyash006, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

Need to improve the glitches.

I am unable to login to app to check the status of vehicle which I have booked in march. Still there is no word from the dealer.

Sanju Pydi

3 months ago

Response from developer

Hi Sanju Pydi, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield

Server Didnt Respond

Im facing this error from last month when ever i try to enter the name in the app or try to change the profile picture the error saying “our server dind’t respond please try agian later could you help me put with this

sylvesterangel

3 months ago

Response from developer

Hi sylvesterangel, we’ve taken note of the issue you’re facing. Please share your concern with us, along with your contact details at reprimesupport@royalenfield.com and support@royalenfield.com. Our team has been aligned to help you right away. Regards, Royal Enfield