No pierdas tu tiempo
No funciona bien y no tiene casi ninguna información útil ni sirve para nada. Mejor no pierdas tiempo
Don’t use to pay bill
I used the app to pay my bill in May 2024. I specifically chose to pay in Mexican pesos in the app and Royal Resorts still charged me in the USD amount using their terrible exchange rate instead of the market rate. I specifically tried using the app because it’s always a challenge trying to get the front desk to bill in Mexican pesos. The app cost me a difference of about $150, and I have reported the charge to my credit card company as fraudulent. If you care about paying in pesos to get the better exchange rate, do not use this app.
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No Comments Opportunity
The app conveniently lacks a Comments opportunity to allow patrons to sound off about service deficiencies and culinary travesties.
Needs update for restaurants
Restaurant list is outdated. The Royal Sand’s “new” restaurants are not shown. Can only make a reservation at Hacienda Sisal at the Royal Sands. Does show upcoming stay and transfers. I expect this app will go away with the new owner (Holiday Inn).
BROKEN on IOS 16.5
Unusable and crashes when you open services. Very frustrating when the staff tells you to use the USELESS app….. Just give me a paper menu like every other normal Hotel.
