Very Poor Functionality
As noted by others: 1. The facial recognition is unreliable: it worked once, but even though it is turned on in Settings in the app and in the iOS, the facial recognition screen is not being served.
The sign-in screen field for the password seems to be set up incorrectly: the iOS responds by offering to CREATE a password, rather than offering to fill in the existing password.
I have attempted to filter the claims by client, type of claim, and date range, in order to see how much I have left this year for para-medical services. I have attempted this several times and each time the app fails, closes, and serves the log-in screen. Of course the filter settings are lost and have to be set again, then it fails, repeat, repeat. IT WOULD BE VERY HELPFUL IF A DASHBOARD WERE TO BE ADDED WHICH SHOWS THE DESCENDING BALANCE FOR EACH TYPE OF CLAIM INSTEAD OF HAVING TO RUN A REPORT.
The sign-in screen field for the password seems to be set up incorrectly: the iOS responds by offering to CREATE a password, rather than offering to fill in the existing password.
I have attempted to filter the claims by client, type of claim, and date range, in order to see how much I have left this year for para-medical services. I have attempted this several times and each time the app fails, closes, and serves the log-in screen. Of course the filter settings are lost and have to be set again, then it fails, repeat, repeat. IT WOULD BE VERY HELPFUL IF A DASHBOARD WERE TO BE ADDED WHICH SHOWS THE DESCENDING BALANCE FOR EACH TYPE OF CLAIM INSTEAD OF HAVING TO RUN A REPORT.
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New claims
It’s not very user friendly if you’re making a claim for the first time.
RTIP on the Go
As far as submitting claims, the process couldn’t be easier. I imagine with time they will make it even better by allowing you to know how much remains for a given therapy. I haven’t traveled, so I haven’t experienced submitting those claims. I hope our tip keeps up the great development of this APP.
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Useless app
It never recognizes face recognition. Always have to go on web site so what’s the point of having an app????
Weird screens
When I log into the ap it goes to the screen I want and then quickly scrolls sideways to the login screen every single time. I can’t get into the ap. 🤷♀️
Claim submission
Easy to use!
Garbage App
Difficult to use, chaotically written, and unworthy addition to RTIP service. Your phone staff are amazing…your app creators are not.
Trouver un fournisseur
J’ai eu de la difficulté à trouver mon fournisseur de massothérapie. Quand je cherchais à l’endroit où on demande trois renseignements numéro de téléphone, nom de l’entreprise et nom de famille on me disait toujours qu’il y avait un champ vide alors qu’il ne l’était pas. J’ai finalement trouvé mon fournisseur à l’aide du nom de famille. Par contre ce n’était pas la bonne adresse (son adresse avant un déménagement) mais impossible de la changer. Toutefois c’était le bon numéro de licence. Alors j’ai soumis de cette façon.
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Great Back Up
This Ap works quite well. When I first started to use it, I misinterpreted a question. My claim was rejected but, by speaking with the app resource contact, I was able to realize where I make my mistake and correct it. That path made all the difference.
Easy now
I am not very tech savvy, and initially had a bit of an issue figuring it out. It turns out all the mistakes were mine. Now that I know how to use it, I’m OK.
Very straight Forward App
Great app to use and allows little anxiety in submitting forms.
RTIP on the go
Why can’t I see the photo of the prescription receipt when I review the claim before I submit ?
Review
Could not log in with biometrics. Everything else was fine.
OTIP Claims made easy
This is a great app and it’s very easy to use.
Using the app
Very user friendly. The old one was so clumsy to use.
First time app user
It was an easy process and convenient. Thank you
Suits my needs
This app is much easier than previous health insurances. The coverage is terrible but the app is very user friendly.
