10/10
I would highly recommend this app. Customer service is top notch not only that but authentication process is one of the best if not the best. They did their homework and hired only the best from major reputable companies in sneaker game. I also really appreciate how the creator of the app reaches out and checks up on members. He really cares about the community and it shows with every interaction. This app puts such positive spotlight on the sneaker community bringing so many awesome people together.
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Worst Customer Service Ever!!!
Did my first sneaker trade on this app 12/28/25, UPS “lost” my package. I emailed RTRO and did a chat with customer service on 1/4 and got a reply on 1/8 on the chat and nothing on the email. I got in touch again with them on 1/13, telling them that I filed the claim for them and UPS needs their info. They replied the next day saying they will look into it. Got in touch again 1/24 and they got back to me 1/31 saying that there are no updates. Got in touch again 2/11, they said the same thing after 3 days. So I got in touch with UPS, they said they are still waiting for paperwork from RTRO. It’s been more than a month they didn’t do anything! The same thing happened to me with Tradeblock, they did all the work and settled the claim in 3 weeks and replied to my question a day after at the latest. Messaged RTRO that I’ll file a formal complain with the BBB, GUESS WHAT they replied the same day. Use TRADEBLOCK even if their fees are higher they got your back! RTRO WILL LEAVE YOU ALONE IN THE DARK TO FEND FOR YOURSELF! STAY AWAY FROM THIS APP!
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Bringing the love back
This app is bringing the community feel back to sneakers and streetwear, it eliminates the big brother floating head in the sky vibes you get from apps like goat and stockx, i love that i can directly speak to other people in the sneaker community and also even their support team. Hoping the world discovers an app as dope as tbis one
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Shoves notifications down your throat
I want to like it, but because I don’t have notifications enabled, it spams a pop up asking me to enable it every time I open the app. It’ll infinitely ask you to enable if it’s ever disabled.
Borderline Unusable
The app is mostly great, but it has so many bugs and glitches that when you try to do anything it will freeze or quit the application.
