App is doesn’t work correctly .
Can’t reset password just tells me my password is incorrect. When I click forgot password it don’t do anything. Also am not able to make a new account or register a new account when I put a different number in it does nothing when I click continue. Please fix ASAP. Then I can give an update on the review once I’m able to use the app with the actual product.
Show more
New
Быстро грузится, не лагает, понятное. Абон платы нет. Купил камеры в квартиру для наблюдения за собаками, пока я на работе. Планирую датчик протечки приобрести
What’s going on?
I bought a security camera and downloaded the app but it won’t even let me register my number! Tried calling customer service and phone line has been turned off, tried emailing but their inbox is full. Please help!
Why do you want my phone number???
I purchased 2 of your light bulbs. I just want to use the bulbs with HomeKit. It appears that I must use your app to get the HomeKit code. The App seems to require my cell phone number. How do I get the HomeKit code with out a phone number?
Response from developer
Hello! We are ready to check why this happened - we will try to solve your problem. We are waiting for you at support@rubetek.com with the account phone number and all the details of the situation. Also, write in the letter the model and OS version of the device. Thank you!
Buggy
- The camera internal clock ignores the time zone.
- There is no way to delete the old video clips from the camera other than reformatting the entire SD card.
- The camera is always active regardless of whether the home for the whole app is in security mode or not. The only way to stop the camera from reacting to motion is by disabling the motion sensor.
- What is the meaning of the lock symbol? It’s not linked to the security mode of the app, or is it? It does not seem to serve any useful function.
- There is no way to delete the old video clips from the camera other than reformatting the entire SD card.
- The camera is always active regardless of whether the home for the whole app is in security mode or not. The only way to stop the camera from reacting to motion is by disabling the motion sensor.
- What is the meaning of the lock symbol? It’s not linked to the security mode of the app, or is it? It does not seem to serve any useful function.
Show more
Response from developer
Hello! We are ready to check why this happened - we will try to solve your problem. We are waiting for you at support@rubetek.com with the recording phone number and all the details of the situation. Also, write in the letter the model and OS version of the device. Thank you!
