Terrible App
Terrible App, silver subscription membership yet can’t access the plan other than on the app which is very clunky. App constantly crashes, sign in page constantly gives error and there is no way to view the plans another than through the app. Tried to contact support and got nothing back.
Lost access to plans
Very frustrated at not being able to access training plans. Long standing subscriber to RW and used them before easily.
Totally unclear what subscriber level I am and what that should allow me.
Totally unclear what subscriber level I am and what that should allow me.
A must for runners!
I find it really helpful for motivation to keep up my running. It is also packed with genuinely good advice from all different types of runners. The articles can be interesting and very informative with lots of advice on nutrition and other things you can do to improve your running and you to your first Park Run or that elusive PB
Show more
Bookmarks
Bookmarks don’t sync and no progression tracker so pretty rubbish as I read across multiple devices.
Not a very good alternative to the printed magazine which is a shame.
Not a very good alternative to the printed magazine which is a shame.
Cannot access the app
I’ve been trying to access the app for over a month now, it tells me the customer number is not recognised! It’s becoming infuriating.
Headlines based on research
Bit dismaying when reading multiple headline articles stating new study finds….. to then find the research is not generalisable due to sample, sample size and even mouse populations.appreciate many studies for example are from masters students and lack of large scale rigorous studies added to which non publication bias from commercial sponsors. But today on returning to Runners World after a break and having missed it! - am now questioning decision to subscribe. Could you present these small studies together as a clearly preliminary or interesting small study and where this adds/ conflicts to others rather than as a headline and to sell the mag- doesn’t then deliver
Show more
Ripped off
All but three of the specials that I bought for £9.99 have been removed from the app. Ever feel like you’ve been conned? I do.
Unusable
App is unusable at the moment, it just crashes after a few minutes. Tried to re-install several times, but no luck
And even if it worked, it is just a basic pdf reader, no chance to resize if using larger or smaller screens
And even if it worked, it is just a basic pdf reader, no chance to resize if using larger or smaller screens
Does not refresh
Last month I had to wait a couple of weeks after the issue hit the streets before it appeared on the app. This month it appeared yesterday and I started reading it but when I went back it had disappeared. I still can’t get this months issue and I have tried deleting and reinstalling the app. Will be cancelling my subscription first chance I get.
Show more
Publishing delays
Time and time again Hearst fail to upload the digital magazine to this app. The June 2020 issue was published on April 30, but as of today (May 18) the issue is still not on the app.
Emails take ten days minimum to be responded to, if you’re lucky!
During a phone call today they told me the fault was mine, that I should delete the app and reload it. I did that during the conversation and the were not happy when I told them it still wasn’t there when I opened the app again.
Basically, terrible app and terrible customer service from a publisher of many magazines in the UK!
Emails take ten days minimum to be responded to, if you’re lucky!
During a phone call today they told me the fault was mine, that I should delete the app and reload it. I did that during the conversation and the were not happy when I told them it still wasn’t there when I opened the app again.
Basically, terrible app and terrible customer service from a publisher of many magazines in the UK!
Show more
Be warned they are slow putting the magazines on it
Have kept on having to email each month as despite the new issue being released according to their website it doesn’t appear on the app, (and try restore each time before I do). They clear either have a technical issue updating the app or someone who is supposed to make sure it happens and can’t be a**** to (although I would have thought it should be automatic. Very frustrating
Show more
I don’t get the point of this app
It would have been better as a properly sized PDF. Double tap to zoom and the page is hardly readable. I waste tome
Scrolling left and right to even read an article. It actually doesn’t size to screen, so you basically spend your time struggling to read because the digital
layout is so unhelpful. I love Runners World but this app
is a disappointment for anyone with a digital-only subscription.
Scrolling left and right to even read an article. It actually doesn’t size to screen, so you basically spend your time struggling to read because the digital
layout is so unhelpful. I love Runners World but this app
is a disappointment for anyone with a digital-only subscription.
Show more
Runners World UK
App is very poor - frequently locks me out necessitating full password resets, etc.
An app without purpose
Does anyone know why this app exists? There is absolutely nothing that can be done with it. There isn’t even anywhere to log in let alone try to search for events. Please delete it altogether until you can come up with an app that can be used for searching for races.
Useless
Can’t access previously bought issues, which is ridiculous. Deleting the app now
Inaccessible
I paid the subscription and then there was no way of accessing the content when I tried a couple of months later; no way to get a reminder of the username and password; tried to call the help desk and no way to get through. I've had to cancel my sub which is a shame because I really rate the print version
Show more
A load of old log
Very frustrating to have to log in every time to use it. Surely not beyond the whit of man to fix that pearler?
But on the plus side, neat graphics, navigation, scroll, zoom, pinch etc ... And saves trees. But not logs.
Will revert to paper print if the log issue persists, and that's not good for anyone.
But on the plus side, neat graphics, navigation, scroll, zoom, pinch etc ... And saves trees. But not logs.
Will revert to paper print if the log issue persists, and that's not good for anyone.
Show more
Rubbish
This app is so infuriating it's lead me to cancel my subscription, whenever I close the app for even a couple of minutes I have to log out and log back in again to read the magazine. I'll still be logged in but it says I don't have an active subscription. Log out, log in again and my subscription is back. It's just a pain when you want to flick through the magazine, I'll be moving to another magazine
Show more
Rubbish
Never works - blocks me past page 6 or 10 which are just adverts. Hearst never bothers to reply or deal with the issues.
Terrible
Cant access content
