RUSH CARD ARE THIEVES!!!
I’ve been with rush for a while and never had a problem until now… Rush is stealing money they have literally stolen almost $500 from me stating I did not pay for my purchases which was impossible because I couldn’t purchase my products without the money. I paid for my things and rush turned around and took the money again telling me I didn’t pay for the items I purchased. I called to get this settled there customer service operators yelled cursed and hung up on me screaming that I am lying and wouldn’t even let me send them the proof of them taking my money… The same-thing happened to my friend rush is stealing your money…
I would not recommend this card for anyone!!!
I would not recommend this card for anyone!!!
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Not satisfied anymore
Rush card use to be really good. I’ve been with them since 2012. Back in the day you were able to speak someone and not you really can’t if I’d have any issues. You have to email them and it take forever to get a response back. All these years I’ve never had a issue with uploading checks and now I get getting error that I can’t. Said to call the 877 number but when u call it it says to go online and chat and you do that but u not really charring with anyone, it takes u to emailing them. It’s like NO, I want to speak to someone. This year I think I will be leaving Rush card and switch to someone else.
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No problems, ever.
I have had this card for 13 years and have never had a problem. I use it to receive my daughter’s SSI benefits and child support and I’ve never had a problem. I don’t pay purchase fees or anything. I think I pay 6.95 monthly fee. It’s always $4.95 to add cash to the card. I recommend this card to anyone.
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Rush card
I have been a customer with RushCard services since 2012 and their customer service has went down drastically since COVID. Now you have to lie about what questions you may have just to speak with a live person if your able to get thru. I am definitely considering switching to another prepaid debit card company
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Horrible Customer Service
I use the paused feature on this card andI unpaused it 30 minutes before making a purchase and my card would not unpause I had already gotten a service done and I could literally not leave until my card was solidified which by the way never happened I waited in the store for over an hour trying to figure out how to get my money off the card needless to say I’ve hit up the check for customer service and the Lady told me there was nothing wrong with my card and refused to help any further.I then got out of the chat and try to speak to another rep as the prior one was no help and it forwarded me to an email which annoyed me because I could no longer chat with someoneI barely had enough cash on me to cover the purchase at the time. I was embarrassed and disappointed and no longer use the service because of it
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Original RushCard BabyPhat owner
I have been an original BabyPhat card owner since 2003. I have never had issues with my card until the past year. I have had to file several fraud cases. And they keep issuing refunds, but don’t put a hold on the card, and I have NEVER been able to retrieve my balance to just cancel the card entirely. It causes me such anxiety to have to contact them. The app is worthless Because I haven’t been able to log into my account to update my information in the past year. This card was amazing for the almost 2 decades I’ve had it. Except the past year. And I can’t even cancel the card. I wouldn’t recommend it until them enhance their security on another level. Needing the funds for emergencies is not an option. The money won’t be there.
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Logging in
I’ve had for a long time but now I’m just irritated like wth it’s giving me hard time logging in to my account . Keeps saying error when everything is right . I have to wait till the next day to solve issues . I’m so literally I’m so irritated when I have to pay bills n can’t access my account .
Customer for 15 years, had to close account
I had been a customer for 15 years and recently RushCard has gotten bad. The prompts basically tell you “don’t call us because we won’t help you”. Every prompt you get says to email them. You email them and they don’t respond. I had my tax refund sent to my card like I’ve been doing for years and they rejected it saying the last names don’t match. Sent all the documents they asked for and they still gave me the run around. They’re rude, lie, and don’t care. Do not use these people.
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Over it
I’ve been with Rush for over 10yrs & the past 2 have been the worst. My card keeps getting compromised by someone who claims to be Google. The first few times that it happened, I thought, OK my card got hacked, no biggie. Maybe it’s something I’m doing. I changed all passwords, contacted Google & did everything I was supposed to do. But then every time I got a new card, it would happen all over again. This can’t be a coincidence. RushCard should investigate. I plan on canceling. I don’t have time to keep being loyal to a company that won’t take the time to ensure its customers aren’t hacked.
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CLOSING MY ACCOUNT!
I sent in all of my documents so that they could release my pending deposit. After sending in everything, they sent my deposit back and said that my birthday does NOT match what’s on file. However, I’ve been with Rush Card since 2012 and never was able to change my birthday. I had to send in my I.D, SS Card, 1040 w/ signature and my birthday and they still said that they couldn’t verify that it was me. I received an email this morning stating that they returned my deposit. They won’t let you speak with anyone else and they can barely understand English. After this, I am finally parting ways with RushCard and don’t advise nobody to try them.
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Rush card still have problems
I like it been with them for years had a few problems which I think it would be a bit better with Americans working there to many Foreigners I’m not racist it’s just they don’t have that direct English like us and it makes it kind a hard and I’m frustrating just like vice versa with them
This is ridiculous!
If I can give zero stars, I would!! I have been with rush card since 2010. I’ve never had to rely on a website or the site itself to handle an issue that is clearly not an issue that can be resolved via website. This is not a way to conduct business with any banking institution. This is absurd. I will be taking my business else where. I am over the new direction Rush card has decided to go. Imagine being on hold to speak with a customer service representative for an hour, only to be hung up on by the representative because they didn’t want to answer ur questions or address ur concerns. The rep was so robotic with his responses and sound rehearsed that he didn’t care about helping me. I have been a very loyal consumer to the rush card empire and this is the thanks I get? Never in my years of living have I encountered such blatant lack of the word “customer service” I can see why no one uses Rush card anymore. This is an outrage!
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Excellent
I have been with them your years now. Never missed a deposit. Always early never late. Thank you rush card. I couldn’t get a regular account. And I’m going to stay with them. 🤗
Moving on
I don’t have a problem with the app my issue is with the lack of support with being able to speak with a a live rep. I am no longer comfortable with not being able to speak with a rep when it’s involving my money. I only signed up with rush card for early direct deposit loads, but I’m no longer getting my direct deposits early so I don’t see the point in me keep this bank anymore it’s time to move on. Im also paying a additional money fee monthly that could be avoided with a legitimate bank account if I’m no longer receiving early deposits what’s the point of keeping this account
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Rush card
Rush card is a rip off they Rob me for my money and you can’t never speak to a Rep to report your issue with them I don’t recommend any one to bank with them they tell you to msg them it’s sad because I have my account set up to get email alerts anytime my account is being used and they telling me my cards not being used but I’m steady getting alerts and my card steady getting used but they can’t see it but I can threw email it’s sad how they Rob people for there money and I been with them since 2016👎🏽👎🏽👎🏽
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DECEPTIVE FEES
When I read about their fees in the cardholder agreement, I assumed the fees they listed were the same as most other prepaid cards.... I was wrong! They allow the retail merchant to charge one high fee and then Rush Card themselves charge ANOTHER fee on top! This is by far the most expensive prepaid card I’ve used! And they want my direct deposit ? 🙄 Yeah right! HAHA! They’ll never get my direct deposit with the fees they charge! Cost me between $8 to $9 just to add $250 on my card! I’ll update more more on this review if I find out more things they’ve tried to hide or if they try to steal my money like other reviews I’ve read and get my attorney involved if necessary! Currently searching a for a different prepaid card to replace this one but there’s only a dozen banks that partner with prepaid card companies like this one, so our options are limited. Beware of Rush Cards “double fees” everybody!!! You’ve been warned!!!
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Rush card and no other
I will never use any other online bank. Been with them since the beginning and plan to stay for good. Not only do I get paid 4-5 days early but issues are always dealt with right away. Thank you Rush! Sweet Kandy
Luv Rush
I been with rush since 2006 never have I had a problem with customer service nor my card I gets my funds days earlier than I’m supposed to and alerted when my funds is loaded and low. I with they would update the cards to have the chip in it
Outdated
I’ve been with RushCard since 2012 faithfully. They started the movement with “getting your check early”. How can they let competitors to come in and take over the game. Rush has much more potential. Their website is bland you have to review it in desktop modem. They need more features. Offer more services such as overdraft protection like other prepaid debit card, I can’t even link to cash app. I’ve been debating on switching banks but don’t wanna go through the hassle. Rush please get it together.
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Robotics
I have had my Rush Card for many years now, it have been very useful and comes in handy... with that being said! RushCard has the WORST customer service ( if that’s what you want to call it) you can never speak to a real person, and if you are lucky enough to reach a live breathing person, they can’t even help you... your referred to their website or mobile app that answers none of your questions or even address issue.
I’m am very upset with the way they treat their customers.
I’m am very upset with the way they treat their customers.
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