Bad service
Honestly customer service is terrible. In the app says that when a service if highly demanded should be booked via WhatsApp but this is even more slow than booking in the app
Terrible service, don’t recommend, almost a day trying to get a booking
Terrible service, don’t recommend, almost a day trying to get a booking
Do not use!
The Hair stylist booked did not turn up on the morning of an important event and there was no way to get customer supportive! Customer service also abysmal after this happened. Steer clear
Ascot ready!
Fantastic way to start the day! The stylist was prompt and professional!
Love this service
This app offers so many wonderful services with terrific professionals
Unreliable
They cancel last minute
Cannot delete account or contact owner to do so
I deleted this app but still receive emails despite unsubscribing. I cannot delete my account. The link to delete account at the bottom of their emails does not work. The link to contact owner suspiciously does not work - eternal whirly gig which never results in the message being sent. Very dodgy and would advise staying well away!!!
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Where would my life be without Ruuby!
I have been suing Ruuby since its launched - from last minute manicures before a holiday, blow dries and undos for wedding season, massages at the end of a tough week. They also have the best spray tanners in London! Obsesssssed.
Racist company
Ruuby’s hairdresser refused to style me, as I would need an "afro stylist." I do not have afro hair. I have dark, olive skin. This blatant act of racism was explained by management as the hairdresser's "lack of skill". The style I requested was braids. The hairdresser is self-described as an "elite" stylist who specialises in "braids" and "teaching hairdressing". It is unfeasible she does not have the skill set to braid straight, mid-length hair. Instead, she relabelled my request as "cornrows" and left. Not one apology to date. How is this okay in 2025. If they believe brown girls have a different hair that they cannot do - they should have disclaimers. But they don’t because that would be admitting to their racism.
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Totally unreliable service
I booked my hairstylist for a very important television appearance. She kept texting she was a little late, but never arrived. She said I couldn’t cancel and would lose my money. Eventually Ruby called and said she couldn’t make it. Absolutely unacceptable!
keeps crashing
App keeps crashing and every time I click on a treatment it comes up with a “something’s wrong” error page and just restarts itself to the welcome page. 🤷🏻♀️
App didn’t work
UI failed to work, no click through to listings. Lack of introductory journey, no pop up to explain why elements inaccessible.
Highly recommend
Excellent wax and pedicure and Michelle is just a lovely person.
Crazy expensive
You pay 4 to 6 times more for low-quality services.
For example, my normal salon waxer charges £20 for the full leg, but they charge £70.
My waxer does my eyebrows for £5, they charge £25.
My waxer charges £60 for lash extensions, they charge £170.
I’d rather go to the shop and save 3/4 of the price. Commodity of them coming to your house doesn’t justify their prices
For example, my normal salon waxer charges £20 for the full leg, but they charge £70.
My waxer does my eyebrows for £5, they charge £25.
My waxer charges £60 for lash extensions, they charge £170.
I’d rather go to the shop and save 3/4 of the price. Commodity of them coming to your house doesn’t justify their prices
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Such an easy going app
I just love using Ruuby.The therapist are highly trained and knowledgeable.They create the same atmosphere like in a spa! I love the fact that after a massage I can relax further with no travel hustle!
Rosalino!!!! 5 star!
Rosalino is the BEST! We love his energy and he is an amazing cutter in particular!
He’s had cut my hair and also styled hair for models of all ages for us and everyone always looks great. Five stars everytime!
He’s had cut my hair and also styled hair for models of all ages for us and everyone always looks great. Five stars everytime!
Perfect thank you
I can only recommend Sarah.
Hit and miss
The experience of this service and the technicians is very hit and miss. Most of the time it’s negative unfortunately
Massage with Myles
Myles was absolutely amazing - perfect experience
No show
I made a massage booking for 8am today and received confirmation by email etc. At 8:10am the therapist hadn’t arrived. I soon received a message to say there had been a mistake on the app and they couldn’t come. Very disappointing - wouldn’t recommend.
Fantastic App
This app has made my life so much easier- high quality treatments at home, delivered by trusted and professionally vetted therapists. A complete game changer for me!
