Won’t let me log in
Useless app won’t let me log in even though I have a valid email and password that works on the website
Alan
The worse app and customer reward program I have seen in long time. Spent the last few hours trying to re-instate an existing membership and nothing. There is no place or number to call and is only via automated messaging. What a poor experience, shame on you EVT
I concur worst hotel app ever
You literally cannot find your reservation on this app. What is the use of this app if you cannot literally access your reservation.
Probably the worst hotel app
The most useless hotel app, there’s is absolutely no point in downloading this.
Doesn’t work
Useless, Had to go through the website to book after many tries. Even once booking was complete through the website, the booking would not show in the “stays” function of the app even when importing manually.
App is woeful
Wow, in this tech savvy world these clowns can't even get a simple app to work. It doesn't sync with PGR and gives bare minimum info.
Can't even import your booking when made on Priority Guest Rewards website, no there is no PGR app.
Do better.
Can't even import your booking when made on Priority Guest Rewards website, no there is no PGR app.
Do better.
Omg. Embaressingly bad
Total waste of time. And embarrassing that the CTO of the organisation has allowed this brand damage to occur.
App Does not Work
Can’t even log in or connect.
It just says to check your internet connection.
But my connection is fine and all other apps and web browsers work fine
A total waste
It just says to check your internet connection.
But my connection is fine and all other apps and web browsers work fine
A total waste
Great to have mobile key
Was able to use my mobile key while staying at the property. It was a cool option to have. I ended up requesting some things for our room (towels and more tea) which was delivered to our room. They had an option to order room service but we didn’t try that. Logging in was confusing but that’s because it’s not linked to your membership account. Had to ask front desk about it.
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Rydges - worst app ever
Doesn’t sync with any bookings made outside app - most frustrating app!
Rubbish
Can’t even login - useless app
Not working unfortunately
Cannot login with my Rydges Account details - I checked that they are current and correct. I didn’t want to make a new account for MobileKey. It seems a bit redundant to have to juggle multiple accounts for a single hotel chain.
Doesn’t work
Tried multiple times different days but it does not work can’t find reservations and this app currently is not much of use they need to improve it to be useful
Terrible
Our group arrived in Auckland for two nights. The rooms were never cleaned and when we went to discuss this, we were blamed for not calling, although no one had said this was necessary, and we had put room tags out on the doors asking for rooms to be cleaned
Dinner was horrendous…. Food was cold and even when they took it back, it tasted bland and no one liked the meal
The room was nice but bathroom was tiny with no space for cosmetics. There were no drawers to unpack clothes
Reception staff took no responsibility for any concerns. This was the worst hotel out of 8 on our trip in Australia and New Zealand
Dinner was horrendous…. Food was cold and even when they took it back, it tasted bland and no one liked the meal
The room was nice but bathroom was tiny with no space for cosmetics. There were no drawers to unpack clothes
Reception staff took no responsibility for any concerns. This was the worst hotel out of 8 on our trip in Australia and New Zealand
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Rubbish
Complete waste of time, feels like it’s here as an attempt to steal your existing PGR email and password.
Broken
Won’t accept my login.
Just go out
All I wanted was to order room service after a long day. Doesn’t work - invalid name and room.
Ridiculous that there isn’t even a menu in the room any more
Calling on the phone doesn’t work either, so ended up at a burger joint around the corner.
Get it sorted guys
Ridiculous that there isn’t even a menu in the room any more
Calling on the phone doesn’t work either, so ended up at a burger joint around the corner.
Get it sorted guys
Needs to be updated.
Doesn’t operate like most hotel apps. It basically sends you to the website when using it to book a room. It does not allow you to view current reservations, which is frustrating. Does not allow you to view past stays and view receipts. It needs to be updated.
Terrible
First time I tried to install the App I thought I was going crazy or did something wrong. Nothing works in this App. So full of bugs I wonder why Rydges are intent on destroying their credibility with not fixing this app so it works as well as their website?
Definitely worked
Despite only having one star reviews I still decided to try the app. I successfully logged in, ordered in room dining and received my meal a short time after my requested time. Everything definitely worked and worked smoothly!
4 stars only as after my order was placed there was no way of double checking via a order history or confirming it had gone through apart from the initial request.
Definitely will use again knowing it works!
4 stars only as after my order was placed there was no way of double checking via a order history or confirming it had gone through apart from the initial request.
Definitely will use again knowing it works!
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