Getting multiple illegal loan messages
I’ve been getting multiple loan messages AS IN 5 to 10 text from different numbers promoting their illegal loan services right after signing up the app. Please make sure the app security is actually secure and at least protect user information especially comes from a government app. It will be hard to support local works if the the trust is broken.
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Verification
Its very hard and not successful at all to verify my own account.. masalah betulah nak verify. Please update your apps .
Complicated registration
When I changed my phone, I still had significant amount of balance in the apps. The apps ‘refused’ to appear in my new phone that I had to upload a photo of me holding my IC for that complicated verification. The approval took hours. Why not just use latest photo and IC only instead of that embarrassing ‘mugshot’?
By the way, the payment experience was good.
By the way, the payment experience was good.
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Enlarge font size for the payment amount
Kindly enlarge the font size of payment amount at the confirmation page. It is not elderly friendly and I can’t see the amount during confirmation.
Not able to verify ID
App gets stuck at verification page so am not able to set up an account. Every time have to fill in so much info, only to get to the verification page and is stuck, and have to start all over again. Seriously if you want to force everyone to use the app to pay for parking etc, at least MAKE SURE IT WORKS! Typical Malaysian attitude of doing things half hearted.
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Ridiculously finicky
Always been trying to avoid this sad excuse of a fintech platform epitomised in its app as unstable as the company has been incompetent in providing a reliable platform - be it in the form of a usable phone application or timely support - neither have I had the fortune to be graced with.
I’ve been trying to brute-force it on the possibility that it’s something wrong on my end - my phone or the camera or the internet connection. After having tried opening and closing the app, restarting my phone, and changing to WiFi and to data, it’s become clear that it’s no user error. It’s just technical problem with the app in the identity verification process.
There are three stages: capturing a photo of the front of the IC, the back, then the user’s face. The first stage is usually okay as the camera would show up, allowing you to take the picture. However, the likelihood of the camera showing up would go down as you progress through the stages. Is this some novel form of gambling? Only the most fortunate shall have their identity verified by a fintech so endorsed by the Sarawakian government? Man, do I wish our government had chosen a better partner.
I’ve been trying to brute-force it on the possibility that it’s something wrong on my end - my phone or the camera or the internet connection. After having tried opening and closing the app, restarting my phone, and changing to WiFi and to data, it’s become clear that it’s no user error. It’s just technical problem with the app in the identity verification process.
There are three stages: capturing a photo of the front of the IC, the back, then the user’s face. The first stage is usually okay as the camera would show up, allowing you to take the picture. However, the likelihood of the camera showing up would go down as you progress through the stages. Is this some novel form of gambling? Only the most fortunate shall have their identity verified by a fintech so endorsed by the Sarawakian government? Man, do I wish our government had chosen a better partner.
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Horrible app! Paid twice per transaction ?! Please fix asap!
I’ve encountered this issue multiple times, yet it’s still not fixed. What the hell?!
Registration issue
How you want me look the same as the picture in my ic after years？！We are human beings not picture okay！Want us to look alike as same as in the ic！ helloooooo，if that person become chubby or got plastic surgery or anything else happen to their face which make the face looks slightly different with the ic，then that person no need login already la？！such a ridiculous apps you have🗿Please fixed the kind of problem thank you！So speechless
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Need more security upgrade
My account was suspended TWICE due to multiple logins from an unknown person. The first time, I could excuse, perhaps due to SKAS. But the second suspension made me realised: this app need a newer security feature. Please add on NOTIFICATIONS from attempting logins to our personal number during the first attempt. Don’t just text us when the account has been suspended. Maybe add on TWO FACTOR AUTHENTICATIONS. If GMAIL / FB / IG could do it, S Pay Global could do it to. I even tried calling Support Centre but ALL lines were busy. Add more helpline workers!
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New user? No hope for you in registration then
this app has the worst registration system ever. how can u tell me that after filling in my information for, get this, more than 10 times, it keeps failing on the nric section, saying “the request has timed out”. timed out my head, 3 months, and no resolution, doesnt seem as professional i see. app terpaling worst in ewallet list.
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Can’t register
I tried 7-8times but still can’t complete register. Stuck at step of take ic picture , the system is extremely frustrating
Not open to travellers
Don’t bother trying this if you are a foreigner with your home Credit Card. Unlike Grab, it will not be accepted.
not for foreigner
must have a MY number to register, must not have heard of international roaming.
Keep showing up same water bill
I make Payment 3 times already keep showing up pay my bill list why is there anywhere I call for the hq or what ? Can fix the app problem?
Not user friendly or well thought out
The interface is clunky. Worse of all the verification methods are tedious and not well thought through. Why both a pin and a password? Verification has to be done outside the app. And when changing or updating devices? Wait 30 minutes for it to take place. As if anyone can wait 30 minutes to pay parking or buy something.
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App design and functionality inconsistent
The app feels like half bake by fresh graduate student that doesn’t has any experience on it. The layout of the UI is a mess and it doesn’t load or get stuck on a page even after closing the app and reopening it. The app tends to auto log out user and can be very annoying. I suggest that the hire developer and designer that has experience on the app for improvement.
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Using the app makes me curse so much
Their user verification feature is total bullshxt and has malfunctioned for the longest time ever. I can’t sign in and can’t perform payments.
I guess it’s time to switch back to other e-wallets. BOOOO S-PAY. What a shame, please fix your talent pool don’t burden users with all these disruptions!
I guess it’s time to switch back to other e-wallets. BOOOO S-PAY. What a shame, please fix your talent pool don’t burden users with all these disruptions!
Automatically log out and slow in responding
Use this apps for years, but I really HATE the slow response when I make payment. YET it always log out automatically. When I open the apps to make payment, I have to key in the password to log in, taking a period of time to log in!!!! E-wallet is created to make things easier, but this made ppl frustrated!🙄
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Five for the Worst App in the World
Dear Person, department and human whomsoever had been given the responsibility to develop this app. You are a villain. The time wasted on this app is gone. So now. Read this: you had one job, you deserve one jab. Take this app down please and fix it. If you can’t. I can!!!
Poor app!
Unable to validate not matter how many times you retake the IC photos!!!
Worst!
Worst!
