NOT User Friendly
Extremely disappointed in this app. It’s asking for complicated personal information to be uploaded. It does not allow access to outside friends without them downloading the app. It seems like this app was only created to have more and more people on it when they don’t actually need to use it. It’s not user-friendly. It’s not convenient. I would not have downloaded it if my HOA did not demand it.
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Horrific UI
Adding OR modifying existing guest access is nearly impossible. If guests don’t accept invite, you must delete and re enter all info. Changing a date or time can not be done.
Need instructions
I wish there was more info, an FAQ, tutorial, or instructions on how the app works. I want to know more about what happens when I provide a guest’s phone number to you, what happens when they register, do they just wave the app at the gate? Idk what to expect at all. Give me some idea on how the process works from start to finish 😢
Plllllease remove guests after their visit has expired. I don’t want to see my pizza delivery from two months ago on here.
Plllllease remove guests after their visit has expired. I don’t want to see my pizza delivery from two months ago on here.
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Absolute trash
If your community is thinking about switching to this gate access stop right here. This app is garbage and full of bugs and not user-friendly. Every time they do an update. You lose all of your guest data. If someone is from a foreign country, you cannot send them the code. Good luck trying to get an Uber driver or a delivery. To come through your gate, virtually impossible.
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Too complex
This app makes you click the same buttons over and over with a new guest. It’s super annoying. And guest have to download the app, why?
Resident Vista Blue
The Sage System is absolutely horrible. Anytime someone wants to come see you a delivery person, friend, etc. They need to set up a SAGE account and you have to dedicate 30 minutes of your life to helping them get into your subdivision. You can’t just give them an access code they can enter the subdivision like a quality app would allow.
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Terrible
Can’t get it to do what it is supposed to do
Garbage app and gate
Sage software and hardware (gate kiosk) is in my neighborhood and is trash. Always glitchy and nonstop problems.
Doesn’t function
This app is unreliable and doesn’t work.
Unusable
Opening up the application it says I need to update- but when I go to the App Store, there is no update available. Currently completely unusable until they rectify this.
Stuck in continuous loopi
App is stuck in continuous update loop. You hit update and it brings you back to open app with update button and the loop just keeps going.
Too many required fields and oddities
The app has promise, but it makes things too complicated. You should not have to go through so many steps just to add a one time visitor. Why do I have to enter a time for both the start and end of a one time visitor? Should be optional if you want to set the times but default to the current day which will cover 99% of guests. Also why to expired guests stay on the list forever. Going to make the list of people unmanageable over time. Don’t make sending pass which will repair downloading the app for guest the default option.
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Awful App
I’d give 0 stars if I could. This app and system DONT work
If I could give it a minus 5 stars I would!!!
This is without a doubt the worst software I have ever used. It is full of bugs, you cannot get any help when you have problems, whoever designed this really needs to go back to square one. The software that Ramco had was so easy and intuitive, this is intrusive to your guests, invites come from the company which look like spam, I could go on and on…
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unable to login from China
My dad is unable to login from China using the same email and password as I do. I’m able to login from the US. Please help.
Bad Display
In the ‘add guest’ screen not all days are visible for selection.
Security and unneeded info required
Sage requires you to photograph your drivers license. When asked why they needed my drivers license number, date of birth, height, weight etc they just shrugged and said “because”. They have NO legitimate reason to collect this data. Especially since their web site says they can share this with third parties. I would never give them this. Also, put in a service request that was ignored (twice)
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Registration is difficult!
When it comes time to take a photo of your ID, the camera preview will make it look like your ID will be taken, but once you click capture, it somehow shots the focus down 1/3 of the way so your full ID isn’t captured. You have try many times to shift the preview so that 1/2 of your id isn’t in the preview pane and then click take picture for it to work
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Update
Trying to update this app was very frustrating. I had to remove it and load it numerous times to finally get it to work and log in to my account. It kept saying Loading Your Profile which never ended!!!!😕
Privacy nightmare
I would encourage you to read through this app’s privacy policy and terms of service thoroughly, and reconsider downloading.
