Awful experience
We started using this system with high hopes and expectations. They were dashed each time. Combination of a poor UI and almost nonexistent customer service. There are much better CRMs out there.
Love them
I recently switched from HubSpot after dealing with constant technical issues, unexpected limitations, and an overall frustrating experience.
Salesmate has been such a refreshing change! The software has a lot of the same functionality I was used to with HubSpot, so the transition was incredibly easy, but the biggest difference has been the customer support. They have been helpful, responsive, and genuinely amazing to work with.
I originally signed up for the free trial just to test everything out, and I didn’t even make it to the end of the trial before deciding to move forward. That pretty much says it all.
So far, I absolutely love Salesmate and I’m very happy I made the switch!
Salesmate has been such a refreshing change! The software has a lot of the same functionality I was used to with HubSpot, so the transition was incredibly easy, but the biggest difference has been the customer support. They have been helpful, responsive, and genuinely amazing to work with.
I originally signed up for the free trial just to test everything out, and I didn’t even make it to the end of the trial before deciding to move forward. That pretty much says it all.
So far, I absolutely love Salesmate and I’m very happy I made the switch!
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Glitchy
I use the app religiously on my phone. Salesmate hangs up the call randomly, it also freezes while your on a call and then it Closes.
The email server omg is so bad…I wish they would just integrate Gmail or outlook.
The email server omg is so bad…I wish they would just integrate Gmail or outlook.
Good but beware
Salesmate is great.
However, a couple months ago Version 3.0 was rolled out. As far as I can tell, it does not appear there was any testing of the update before release to their clients. The result was something that was nearly unusable. Numerous bugs and crashes and the disappearance of some useful and important functions.
As of this writing, the app is back to what it was before the update. However, for all the stress that was caused (and likely loss of revenue for our business), the app is no better than it was before the Version 3.0 release.
The technical support team is good. However, depending on who you’re talking to on the other end of the conversion, expect them to assume straight away that the problem is user error. They will not believe it is their problem until you can provide them with a screen recording of an error occurring, which can be very difficult to capture. It does not matter how good of a description of the problem you give them, they have to have that recording. Not being believed straightaway when raising an issue is very off putting.
At the end of the day, our company has so heavily integrated APIs between Salesmate and our materials management platform that we can’t walk away. (On the plus side we had very few problems with our APIs after Version 3.0 was released). If not for this integration we would have left.
So, it’s a good CRM but hopefully they will wait a long time and do a lot of sandboxing before they release Version 4.0.
However, a couple months ago Version 3.0 was rolled out. As far as I can tell, it does not appear there was any testing of the update before release to their clients. The result was something that was nearly unusable. Numerous bugs and crashes and the disappearance of some useful and important functions.
As of this writing, the app is back to what it was before the update. However, for all the stress that was caused (and likely loss of revenue for our business), the app is no better than it was before the Version 3.0 release.
The technical support team is good. However, depending on who you’re talking to on the other end of the conversion, expect them to assume straight away that the problem is user error. They will not believe it is their problem until you can provide them with a screen recording of an error occurring, which can be very difficult to capture. It does not matter how good of a description of the problem you give them, they have to have that recording. Not being believed straightaway when raising an issue is very off putting.
At the end of the day, our company has so heavily integrated APIs between Salesmate and our materials management platform that we can’t walk away. (On the plus side we had very few problems with our APIs after Version 3.0 was released). If not for this integration we would have left.
So, it’s a good CRM but hopefully they will wait a long time and do a lot of sandboxing before they release Version 4.0.
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Good before 3.0
Updates always take time to get used to but when efficiency drops, even for a day, due to an update it is extremely frustrating.
Using email on the the iPad is now very clunky. If try to arrow around the text while composing an email I end up in the subject box or address box instead of the next line of text. Formatting is lost when pasting text.
It takes more steps to look for deals and change deal status than it used to.
Perhaps I’m missing something but the calendar doesn’t show individual days anymore but instead is a continuous scroll with only appointments showing and not a “map” of the day (i.e. I can actually see any gaps between meetings).
I hope this gets better…
Using email on the the iPad is now very clunky. If try to arrow around the text while composing an email I end up in the subject box or address box instead of the next line of text. Formatting is lost when pasting text.
It takes more steps to look for deals and change deal status than it used to.
Perhaps I’m missing something but the calendar doesn’t show individual days anymore but instead is a continuous scroll with only appointments showing and not a “map” of the day (i.e. I can actually see any gaps between meetings).
I hope this gets better…
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Response from developer
Hello Chris, We apologize for any inconvenience you have experienced with Salesmate 3.0. Your satisfaction is our top priority, and we are committed to resolving this matter promptly. To address your concerns effectively and in real time, we invite you to join us on our live support channel via our Mobile app/web app or you can write us at support@salesmate,io. Our dedicated support team will be on standby to assist you every step of the way. Rest assured, we are here to make things right for you. Please do not hesitate to reach out, and together, we will work towards a swift resolution. Thanks Team Salesmate
