Feels old and breaking my phone
Literally refreshes 100 different times while scrolling can’t search well and I’ve tried to check out multiple different times with Apple Pay and it never works. Literally feels like it was made 10 yrs ago and never updated, feels like I’m getting a virus just using it
App crashes everytime I open it
The app won’t let me create an account or do anything without the app crashing and closing. After like the 8th time, I just deleted it
Glitchy
Each time I try to create an account the app shuts down. I’ve tried 3 or more times. I deleted app.
Keeps crashing whenever I attempt to create an account
Whenever I try to enter my zipcode, the entire app crashes. It’s super annoying and buggy
Go in store only
The app is good if you want to do pickup or see what they have before going in, but don't use it for delivery. They separate your packages in the most obnoxious way, and now I have to wait longer to fix my hair because they've only sent one item so far, and I'm missing the rest. I regret not going in-store, especially since I'm not as busy as I thought I would be. Great products though.
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Keeps charging my card!
I ordered off the app, big mistake. It ordered my purchase twice. Which sounds like a me mistake, until you put in the factor that I ordered on the 16 and everything went smoothly. and then it charged my card on the 18th AGAIN for the SAME ORDER. Didn't even go into the app on the 18th! Then some how the money goes back into my account on the 20th. Same day, I run to the store and it REORDERED my purchase again?! I called the department to see what I could do, and they just told me I have to wait for the package to deliver then I can return the package and get my money back. What the hell is going on? This is my first time ordering off this app, and now I have to go to the bank to get my card shut off or whatever to get them to stop charging my card for stuff I'm not ordering!! Just go in person please.
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2 hour delivery
It indeed is not 2 hour delivery I placed my order at 12pm and it’s now 8:30pm and it still says processing. I called customer service they don’t even know where or what parts of my order is or if they are ready.
Deleted App
Reason: No direct click to Apple Pay. Less data (aka PRIVACY) theft buying direct from website, due to direct click to Apple Pay after adding to cart.
utter waste of memory
completely empty app. can’t login, can’t grt an email to change password [i even double checked it’s the right one AND checked the spam and every other folder multiple times], can’t click the chat help option, absolutely ZERO products dhow up at all [not on home section, not a single category, nothing i search has any results], can’t even select my usual location [even when i use the exact zip code, it says ‘there’s no sally around here’ and refuses to let me click, and when i zoom in to the location of the storefront and find it myself it refuses to let me click it]. just utter waste of time, memory, storage, you name it. if i could give zero stars to match the emptiness of my experience i would, but less than 1 star reviews aren’t allowed or registered so there’s that. this is also my FIFTH time trying to write a review since apple refuses to post them. probably why the rating is still 4.8 despite over a year of recent ratings having been similar or the sane experienced as me. they refuse to post them all. don’t even waste your time. just utterly useless and frustrating.
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Unable to place orders
This hasn’t always been a problem but recently it will not let me place orders.
Love, love, love all the products at Sally’s
Great items great prices love all the items at Sally’s especially the bleach products for blonde hair blonde hair. It is amazing. Super great deals all the time.
Super slow
All these updates but it’s still slow. This app has always been slow, I have items in my cart that I can’t view because it’s “empty” but also too full to add new products. Can’t see the items I’ve saved in favorites but the items have a red heart like they are saved. Do better or create a better app it’s 2026 I shouldn’t be having issues with an app not working fast enough
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Fix this
Won’t let me log in and keeps glitching and saying “no results” when I search something up in the app
App cover renders 1 star
I deleted the app because of the new app photo for June. #therainbowis4promise#
Horrible app
This app is so annoying. It would be a lot more worth it to just go to the store and get the items. Every time I have placed an order from this app it goes through and I get a notification that the money was taken out of my bank account, then it says it’s invalid and the order didn’t go through. This is so disappointing because I don’t get my order, but the money gets taken out of my bank account.
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Never works
I’m honestly surprised by the good reviews. Any time I try to go on this app it glitches every time. You will have better luck on a computer. It makes me not want to buy anything.
Audacity
While trying to place my most recent order, it kept deleting things from my cart, when finally placing the order I attempted to change my delivery address multiple times and it had finally said it saved. It also saved my card information and billing address. I checked my order and noticed it failed to save it. So I contacted customer service was told that even though it had not shipped yet. There was nothing they could do. And to contact fed ex. I contacted fed ex as told when the package shipped. Fed ex explained that due to the shipping label used the person shipping it had to contact them to ch age the address. I once again contacted customer service and they refused to do anything. Said I would only get a refund if the package came back to them. They said “fed ex is not responsible for that we can achieve” no. But they do know what they need on there end to correct it. I don’t understand how there app being glitchy is now all my problem. I spent a good amount of money and I’m very disappointed with the lack of empathy or willing to actually help address the problem. They wouldn’t give me anything else I can do to try to fix it. Basically in simple words said sucks nothing we can do. And wouldn’t transfer me to someone else. Terrible customer service. And then disconnected while I was typing. So unprofessional. I wasn’t being rude. I was explaining the situation and getting nothing back. I wasn’t using fowl language. They need to be an actual business and have someone who deals with shipping issues.
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It works very badly
Does not keep the inventory up to date. The reward doesn’t work either, it doesn’t register purchases and therefore you don’t accumulate points. Not only does the app work badly, the system in the stores records your purchases but does not credit the reward points.
Customer service
Some of the worst noob customer service I’ve ever seen. I called in yesterday to have them hold a product they did when walking into the store. The customer service representative was on the phone so instead of interrupting her, I went to look for another product. And when she was off the phone, I said hey come here a minute apparently he found this offensive and then proceeded to tell me that I didn’t want her name after asking her for it, which was Amelia. Then told me the next time I ask her like that. She won’t come over there and sell a product or answer questions. We’re going to have to address her by. Hello can you please come help me? Are they wanting to sell any products? I suggest they train their customer service representatives to be customer service representative not customers.
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Please
Please for the love of God please dont force us to update the app before using it! Industry entrepreneurs needs immediate access to the app and Can't be waiting for an update while at checkout! Please! -
