Worst App Ever
I would give it a zero star but it forces you to give at least 1 star. This app is the worst and continues to not be reliable at all. I use it for work and have reached out to the agency multiple times they don’t care to change and you guys don’t care to fix your app. Absolutely ridiculous. Take it off the App Store and make it not available to anyone. It makes you change your password more often than a person changes their underwear. It doesn’t always work and is super unreliable. It needs to be trashed and deleted forever.
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Worst software I have ever used
I worked in IT for 33 years and I my retirement I am a caretaker for a neighbor. The organization I work through insists I use this app even though they have a software that runs on line on a computer and works perfectly. I am 79 years old, have arthritis in my right hand and texting is very hard for me. I was using the other software and then they insisted I switch to this mess. I logs out continually. I take meds to my neighbor twice a day and quite often after I give him his meds in the evening he will fall asleep. I then have to wake him up to verify the visit the next morning when I come he’ll tell me he couldn’t get back to sleep. How is this beneficial to the person you are trying to assist? If I could rate this in negative numbers that would be appropriate.
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Hack for this app
I’ve had the worst time with this app always taking 5 minutes to log in and 5 minutes to log out. But I discovered that if you put your phone in airplane mode you can instantly sign in and out of the app. You’ll need to physically type the patients name but still saves so much time compared to logging in the natural way.
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Terrible
This app is difficult to use. I believe this app was intentionally designed to make it more difficult for program, participants and workers. Other fiscal agents have much better applications. Switch fiscal agents if you can their applications are so much better than this one.
Lacking
This app lags upon logging in and logging out causing horrible delays logging of tmes up to 3-5 mins for it to recognize and log the action.
Put a direct support link to your app/company
Medical professionals do not have b extra time to play around searching your site for a way to report. It shows you b know there’s a issue and hope we give up the search to report before we find the link.
Put a direct support link to your app/company
Medical professionals do not have b extra time to play around searching your site for a way to report. It shows you b know there’s a issue and hope we give up the search to report before we find the link.
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So fix it
The app is how we click in and how we get paid. We rely on it. It not useful when you can’t log in tasks, have to uninstall and reinstall to get it to do basic things. It’s basically a garbage application. No one even responds when you contact them about the problems.
Sandata mobile app
Can’t get to work on my phone
Completely useless.
The amount of calls I receive from my supervisor to submit correction sheets because SanData doesn’t show them is insane. What is the point of this app if I’m constantly having to submit corrections? It’s at the point were I just want to quit my job so I don’t have to deal with SanData anymore.
Signs out too much!
Wish to give this zero stars, but can’t. I use this for work and it’s annoying when you login and then for example someone texts you and so you check the message on your phone and then you go back to the this app to continue what you was doing and then all of a sudden you’re logged out. It only takes a second and you’re left having to log back in. The log out is crazy, like I’ve had to log in so many times within a day, as well as the “remember me” toggle is a joke. So don’t take a glance at any of your other apps, you’ll waste time and then have to log back in
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Great app
Can’t complain. I get paid
God awful
If I could give negative 5 stars I would. App fails to open constantly and I have to go to App Store and “force open” from store. Unable to make corrections, and the pw reset every 3 mos is annoying. Product is clearly not supported by IT backend
DO NOT USE
My company has required me to use this app for over a year. Majority of the information I put in does not transfer over to our office so they have to call me almost daily for that information. Most of our support tickets take weeks or months to get taken care of. I’d honestly rather just go back to using paper and pencil at this point.
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Terrible app
Constant glitches lead to late logins and late logouts. This app creates too much stress for what it is. More hoops for healthcare professionals to jump through.
Useless
The whole point of using this app is to avoid having to sign a printed task sheet and call to clock in/out. But there’s no point when the app CONSTANTLY erases tasks and fully closes out tasks/notes after even the SLIGHTEST movement on the screen. Quit messing with people’s money and fix this app. I’m sick and tired of being told that I ‘didn’t complete my tasks’ as if I didnt do my job. Figure it out.
I can’t wait for the class action lawsuit.
I can’t wait for the class action lawsuit.
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Useless
The whole point of using this app is to avoid having to sign a printed task sheet and call to clock in/out. But there’s no point when the app CONSTANTLY erases tasks and fully closes out tasks/notes after even the SLIGHTEST movement on the screen. Quit messing with people’s money and fix this app. I’m sick and tired of being told that I ‘didn’t complete my tasks’ as if I didnt do my job. Figure it out.
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HORRIBLE
This app lacks basic functions needed. Why does it glitch? Why does it shut down the app if you exit without logging out? This app needs major updates.
Tasks problems
Eveytime I complete the tasks on the apps, My agency say I didn’t do the tasks. And I know I complete it. Cause I always take notes. It been happening like 2 months now. Sometimes you do the tasks on the apps it happen to show yesterday client tasks. I have to clear it and enter the tasks again for my recent client.
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Wont let me login
Somedays the app just wont let me login even though online its says the systems are not down
Always seems to be a problem
Why agencies would use this is beyond me. Always seems to be a problem, whether from missing tasks or clock ins. Please do better, this is not a great app for logging in tasks for our clients. Causes more stress than anything.
If only they’d hire people who knew how to fix it
Mobile first development is the best practice today, but anything that won’t automatically update is removed and reinstalled (too often with no changes evident). What a pointless app. You can 100 percent disregard this app, if your client’s plan says you can. Wait for new developers to be able to code towards your particular mobile app’s browsers, which will be later than sooner. Making a schedule in EVV Sandata does nothing for this mobile app. How it cannot remember your clients and even your visits to get that data to EVV means they need fresh eyes on the future forking of whatever is standing in the way of it working as it should. 1) auto update mobile app; 2) get rid of all those extra steps in TVV; fix scheduling to not become duplicates in visit management and make it work in mobile connect app.
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