Never again
I was not aware of not being able to access any files on my ibi after the so called august 31 deadline. I should still be able to access these files since I paid money for this now expensive paper weight. Will never by another WD or San disk product as I would be afraid that they will discontinue the item and everything will become useless.
Show more
Boo
I’ve had two San Disk items and both have apps that have been discontinued and rendered useless. I’ll never purchase a San Disk item again.
Wish this was still supported
Best way to share photos - download and send a link. Too bad you’re not supporting this anymore. No other program does this. Was super easy and convenient.
Disappointing to see this going away
This is the problem with software / web interface tied hardware. As of today yea I was able to enable my local access but again another product that is having support dropped. Disappointing
Sad to see it will no longer be supported
Very disappointed that the unit will no longer be supported. I replied on using it from anywhere in the world. It really helped Me to offload my photos keeping my phone ready to take more and still access my full library.
Please reconsider!!! Or at least let it still function without any further development for those who used it. 😀
Please reconsider!!! Or at least let it still function without any further development for those who used it. 😀
Show more
We love IBI
My wife and I use it for all our memories. We’d rather you not discontinue support for it.
Was good
Product isn’t supported anymore, so it’s essentially trash. Just another reminder to never buy niche products.
No longer works!
I hadn’t used my Ibi in a while. When I tried to use it last week it said the device was offline. I can’t connect in any way, shape, or form. Not with iOS, not with Android, not even on my laptop. All say the device is offline. And before you ask, there’s nothing wrong with my internet service. I also tried connecting with bluetooth. Still doesn’t work. The reset button doesn’t work either, so I can’t try that option. I understand the desktop app no longer works, but nothing else does either! I’ve used several Sandisk/Western Digital products over the years, but I think I’ll take my business elsewhere.
Show more
Bad app good concept
It’s a theoretically good product engineered badly.
I wish I could give them 0
These guys sold me this piece of junk and then support disappeared. I’ll never buy anything from Western Digital again. Your a terrible company
Works great but need minor tweak.
Had the ibi for 3 years now and it runs great. Updates are good but noticed once I upgraded from my iPhone Xs to 14 pro then 15 pro the top two corners of the iPhone with functions, do not work well. Maybe the press function area was coded too small for my fingers? My fingers are average size male. But no matter if it’s hamburger menu, X icon, or whatever function they put it only works 20% of the time. Had to press multiple times to finally hit the small invisible target area to work. Most of the time I’m just closing the app and open it up and start all over again.
All other features they have works well and runs great!
All other features they have works well and runs great!
Show more
Memories
It is important to save memories!
Ibi
It was a product that I really liked ! It was nice to put your photos on and then watch them on your tv, have bad eyesight , but since they deleted that option it is almost worthless to me !!
iPhone 14
Does Not work if you have a new iPhone 14. Needs a software fix ASAP
Keeps getting better
I purchased ibi 2 (or more) years ago and I found it useless and just shoved it aside ashamed that I wasted my hard earned money.
Recently, I had to buy a new iPhone and eventually my iPhone discovered the ibi and new versions of its software. I am now exploring features when I get a chance.
Recently, I had to buy a new iPhone and eventually my iPhone discovered the ibi and new versions of its software. I am now exploring features when I get a chance.
Can’t Login
Stupid update just ruined my day! It ask me to login in - search for my device - found it! Saying it’s already connected that I need too ask owner to invite! I’m the frekem owner. Now I can’t login…. Same repeat over & over no other. Options. ANGRY need important pic in there before my vacation
Very bad: TV apps support going away
I bought this device only because we could view the pics and videos on big TV. Starting 2022, all TV apps support is being withdrawn, meaning this device is just another crap backup drive. That is the reason San disk dropped the prices.
Not trustworthy
I purchased an ibi and enjoyed it up to a point. Love that my mom could use my ibi device. Love that my photos could be backed up automatically. Love that the connection between my iPhone and ibi will switch to local when I’m on the same network. Love that the ibi will try to search for dogs or people for me (even if it shows goats as dogs haha). The one thing I do not love which has turned me away from my ibi is it’s lack of support for all live pictures. I can view vertical Live Photo’s well. Horizontal Live Photo’s do not save as Live Photo’s. They save on the ibi device as still photos. This is frustrating to me. I want to be able to trust my ibi to store all my photos, but I can’t if it’s not going to save my horizontal Live Photo’s. I talked with a representative and he stated,
“ I would like to inform you that if any Live Photos are taken horizontally will not back up as Live Photos.“
Really good product except for Live Photo support. The representative did not show any initiative towards fixing this issue.
May work well for Android.
“ I would like to inform you that if any Live Photos are taken horizontally will not back up as Live Photos.“
Really good product except for Live Photo support. The representative did not show any initiative towards fixing this issue.
May work well for Android.
Show more
Latest update
The app keeps shutting off now that I have updated it.
Network wants to block access
I like the functionality of the device and app however my router (provider is Xfinity) daily tells me that the Ibi software is malware. I don’t know what to do as I’ve updated the Ibi software and have done everything suggested to fix the problem.
