It’s alright
Best product of its kind
my patience is over now
Response from developer
Hello bavi221, We are sorry to hear that you are unsatisfied with our app. Could you please create a ticket with us by visiting our support page at support.myamberlife.com? We do not see a history of any account with bavi221 so we would appreciate it if you could contact us directly so we may address your complaints. In regards to your complaint about the process to download photos, we do have thumbnail support and the ability to save images directly to the gallery. We are happy to provide personal support. Thank you for continuing to support us!
You can do much better! (Please listen to your users)
** Reply to Developers **
Thank you for your informative reply. I’m a developer myself, so I understand the capacity issues, but hope that you don’t abandon your users. The product itself is very useful and some of these requests are very simple to implement. I’m hopeful that the leadership there will allocate a small amount of time to implement some simple UI changes to the mobile app (which is the primary interface for your product). A small investment here will go a long way in improving the product, which in turn will increase sales. Thank you
Response from developer
Hi mancuj1, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience hasn't lived up to expectations, especially regarding the features you mentioned. We completely understand how frustrating it can be when requested features don't make it into the product. While we’ve had to make some tough prioritization decisions over the past couple of years due to limited engineering capacity, your suggestions have not been forgotten. They continue to inform our roadmap discussions, and we genuinely value your input. Your voice matters to us, and reviews like yours help guide how we grow and improve. Thank you again for your feedback—and for being a part of our community. Warm regards, Latticework Support
You can do much better! (Please listen to your users)
Response from developer
Hi mancuj1, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience hasn't lived up to expectations, especially regarding the features you mentioned. We completely understand how frustrating it can be when requested features don't make it into the product. While we’ve had to make some tough prioritization decisions over the past couple of years due to limited engineering capacity, your suggestions have not been forgotten. They continue to inform our roadmap discussions, and we genuinely value your input. Your voice matters to us, and reviews like yours help guide how we grow and improve. Thank you again for your feedback—and for being a part of our community. Warm regards, Latticework Support
