Name: Amber iX
Rating: 3.42308 (26 reviews)

It’s alright

It works and you can backup your photos to it but I feel like something is missing… I moved away from using Google Photos ever since they stopped the unlimited free storage and haven’t found a true replacement to it. Now I’m trying out Synology NAS and their photo app and I’m a bit happier with that but none of the photo apps beat Google Photos. It’s like whatever at this point.

gerard.o

8 months ago

Best product of its kind

For the most personal private cloud storage no other product is like this. As long as they keep supporting it for future os it’s priceless

Explorer 175

9 months ago

my patience is over now

i’m tired of waiting now. This product has so much potential to beat the big brands who are providing the data storage. This app is so not user-friendly. All the features they put on are laggy and not direct just for example if I have to download a photo and put in my photos app on my iPhone I have to look through all the pictures because it doesn’t show thumbnails, and then you have to download and off-line folder and from there you put that in photos app, which is such a long process first of all there is no thumbnail for any pictures. I am with this company for last two years and I have been waiting for them to upgrade. I have emailed them so many suggestions. I have told them exactly to map out the app. I know you cannot copy exactly what other apps are doing like Google and dropbox but I know you have so much potential. Please make this app the best app for data storage. Trust me. I will get you the customers. Thank you.

bavi221

a year ago

Response from developer

Hello bavi221, We are sorry to hear that you are unsatisfied with our app. Could you please create a ticket with us by visiting our support page at support.myamberlife.com? We do not see a history of any account with bavi221 so we would appreciate it if you could contact us directly so we may address your complaints. In regards to your complaint about the process to download photos, we do have thumbnail support and the ability to save images directly to the gallery. We are happy to provide personal support. Thank you for continuing to support us!

You can do much better! (Please listen to your users)

This company has a decent product that could be vastly improved by a few simple app changes, yet they refuse to do them. I have reported bugs and enhancement requests over 2 years ago, and still nothing has been done. I don’t know why they refuse to put some time into making the app more usable. Simple things like being able to select multiple photos and save them to the camera roll (vs having to go back and find each photo and doing them one by one - it’s just plain stupid). Adding the ability to select small, medium or large thumbnails under browse photos. (You can’t see the photo thumbnails you currently generate due to them being microscopic). Please pay attention to what your users are telling you. We obviously know more than the developers creating this unusable interface. (If you continue on the path you are on, this product will not survive!)

** Reply to Developers **
Thank you for your informative reply. I’m a developer myself, so I understand the capacity issues, but hope that you don’t abandon your users. The product itself is very useful and some of these requests are very simple to implement. I’m hopeful that the leadership there will allocate a small amount of time to implement some simple UI changes to the mobile app (which is the primary interface for your product). A small investment here will go a long way in improving the product, which in turn will increase sales. Thank you

mancuj1

a year ago

Response from developer

Hi mancuj1, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience hasn't lived up to expectations, especially regarding the features you mentioned. We completely understand how frustrating it can be when requested features don't make it into the product. While we’ve had to make some tough prioritization decisions over the past couple of years due to limited engineering capacity, your suggestions have not been forgotten. They continue to inform our roadmap discussions, and we genuinely value your input. Your voice matters to us, and reviews like yours help guide how we grow and improve. Thank you again for your feedback—and for being a part of our community. Warm regards, Latticework Support

You can do much better! (Please listen to your users)

This company has a decent product that could be vastly improved by a few simple app changes, yet they refuse to do them. I have reported bugs and enhancement requests over 2 years ago, and still nothing has been done. I don’t know why they refuse to put some time into making the app more usable. Simple things like being able to select multiple photos and save them to the camera roll (vs having to go back and find each photo and doing them one by one - it’s just plain stupid). Adding the ability to select small, medium or large thumbnails under browse photos. (You can’t see the photo thumbnails you currently generate due to them being microscopic). Please pay attention to what your users are telling you. We obviously know more than the developers creating this unusable interface. (If you continue on the path you are on, this product will not survive!)

mancuj1

a year ago

Response from developer

Hi mancuj1, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience hasn't lived up to expectations, especially regarding the features you mentioned. We completely understand how frustrating it can be when requested features don't make it into the product. While we’ve had to make some tough prioritization decisions over the past couple of years due to limited engineering capacity, your suggestions have not been forgotten. They continue to inform our roadmap discussions, and we genuinely value your input. Your voice matters to us, and reviews like yours help guide how we grow and improve. Thank you again for your feedback—and for being a part of our community. Warm regards, Latticework Support

Warning for international buyers

If you purchase online, you will pay an additional duty of $69 CAD. Returning the product also incurs a charge of $19. Buy Canadian instead.

rafi.syed

a year ago

Please fix the music player issue.

I have saved several songs in Amberx , and they can be played in my mobile . The problem is if the mob screen gets locked, it’s not going to the next song. I hope the team will soon fix the issue . Right now I need to turn off my mobile screen lock when I am listening to music.

Suggested: the software should detect the common media file extension and open the media player. It will be great if it can show the image tagged to the music like Apple Music.

sGumtya

2 years ago

Listening to songs is a pain

I have saved several songs in Amberx , and they can be played in my mobile . The problem is if the mob screen gets locked, it’s not going to the next song.

I hope the team will soon fix the issue .

Right now I need to turn off my mobile screen lock when I am listening to music.

sGumtya

2 years ago

Great to have for storage

But it’s hard to scan through your photos. So many folders inside of folders. I would rather have them all in one single folder in order that they were downloaded. Maybe one additional folder for private photos. We ended up losing (misplacing?) our amber x during our move. Would like to know if there is anything we can do about it besides buy another one.

gemaknee808

3 years ago

Response from developer

Thank you for your feedback. Please contact support@myamberlife.com for general inquiries or feature requests.

Do not see a need for the app

I don’t use this to back up my photos and I couldn’t use the app to set up my device, it kept giving me an error message. The device itself is good just the app needs work.

Tom

Twilson0813

3 years ago

Response from developer

We apologize that you couldn't use the app to set up the device. Please contact us at support@myamberlife.com if you have any questions or feedback. Thank you for your feedback.

Privacy Last

When I bought an Amber I thought I had finally found a product/company that was genuinely private and wasn’t just marketing hype. Sadly this is just another “privacy first” sham. Sure the app says they don’t collect data, but when it comes to the physical Amber unit and your cloud based data go read the company’s privacy policy and watch your hopes for true privacy fade away just like all the money you just spent on purchasing it. I had high hopes for this one, but buyer beware the marketing hype.

Rolltideguy77

4 years ago

Response from developer

We only collect the email addresses connected to your AmberCloud account and keep track of which Amber X are activated for support purposes. No personal information such as name, address, phone number, etc. will be collected. All the data that is stored on your Amber X can only be seen by you and with whomever you decide to share the data with.

Updating app cause slow upload speed

I connected with cable and the speed is very slow after I updated the app. It was fast and convenient but now it is not efficient and helpful.

EikcJ312

4 years ago

Response from developer

Thank you for your feedback and sorry we have not met your expectations as we continue to strive to improve the product. Please email support@myamberlife.com if you need assistance.

FINALLY RESOLVED!!!

So happy they finally made a landscape mode for the iPad. It took enough users to complain for Amber to finally listen but they resolved it, so I’m a happy consumer!!

Next thing they need to do is add more playback functions when watching videos. Keep up the great work team amber!!!

Skipperdjfunk122

4 years ago

Response from developer

Thank you for your patience and feedback!

Uses huge system data space

My iPhone 12 max never had system data / space issues until I started using amberx I cloud app on it. Same problem with iPad as well.
Everytime I run into this issue I have to uninstall this app to clear system data.

Missisauga_family

4 years ago

Not intuitive at all

This app is nowhere near as intuitive as they lead people to believe. In the app I can look at pics from the device I’m using, but have to hunt for pics from other devices, of my own with my ID. I cannot find the videos I’ve uploaded from my pc. Thus I cannot play them anywhere other than my pc. Nor have I been able to figure out how it is supposed to be consolidating or organizing my photos across devices. They do updates to the software, but they seriously need a redesign to make it more intuitive. In this day and age, it should not be so vexing.

Annoyed Buyer - 99

4 years ago

Response from developer

We're sorry that the app is not as intuitive as you would like it to be. Please search our Help Center @ https://support.myamberlife.com/hc/en-us or contact us at support@myamberlife.com or give us a call at 626-898-9831.

Works great on iOS

No complaints. Keep on improving the UI and attract more customers to grow the app

Irvine09

5 years ago

Device is good. App not so much

I love the AmberX device, but the app crashes every time I try to do a photo backup of my iPhone or iPad. It’ll backup to a certain point then it starts crashing. I’ve tried deleting the app and reinstalling it with no luck.

Jayjay434

5 years ago

Response from developer

Thank you for your feedback and sorry we have not met your expectations as we continue to strive to improve the product. Please email support@myamberlife.com if you need assistance.

Amber iX User Reviews

Top reviews

It’s alright

Best product of its kind

my patience is over now

Response from developer

You can do much better! (Please listen to your users)

Response from developer

You can do much better! (Please listen to your users)

Response from developer

Warning for international buyers

Please fix the music player issue.

Listening to songs is a pain

Great to have for storage

Response from developer

Do not see a need for the app

Response from developer

Privacy Last

Response from developer

Updating app cause slow upload speed

Response from developer

FINALLY RESOLVED!!!

Response from developer

Uses huge system data space

Not intuitive at all

Response from developer

Works great on iOS

Device is good. App not so much

Response from developer

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