Product not shown
For some reason. My provident fund is not shown?????? This is the second time that the app is not working properly!
Face ID unusable
Enabling the biometric setting for the app (gives permission to use the Face ID function on the iPhone) causes an error and then you are unable to login to the app.
You can resolve this by going into the iPhone settings and disabling Face ID for the Sanlam app.
You can resolve this by going into the iPhone settings and disabling Face ID for the Sanlam app.
App is slow and unresponsive
The app is very slow and unresponsive. The technology framework used in the front-end is either heavy or the backend services require a rewrite
Excellent App
The App is easy to use
App not working
The app doesnt work. It doenst allow me to access all of the information i want to see regarding my portofolio
Surname change frustration
I have been trying to make changes on my surname I sent the I D and divorce decree in 2022 but no changes has been made to my surname. I'm trying to withdraw funds on my 2 pot and surname does not match with the account number provided so what should I do? I'm really frustrated and I've been sending emails as well after chatting with the agent on WhatsApp but no changes has been made.
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Not user friendly
They have so many unnecessary things and you have to go through just to get what you are looking for.
Unfriendly App
This app is NOT user friendly. No ‘back’ button or home button to take you from page to page makes it so difficult to use. This app needs some serious rethinking!!
Even after updating app u still need to submit form
I was sent a form to update my beneficiary while I had already done this on the app
Always problems navigating the app after updates
When i first used the app it gave me problems navigating, but eventually it became alright out of the blue. Now there seems to have been an update. Problems again. Can’t update my details, it’s still pulling old details
App review
User interface looks good but I haven’t been able to access the app in 3 months.
Average
App ok but you can do better. Not intuitive. Battle to see what I want. Drop advertising for existing members.
Documents download
Cannot view and download documents like tax certificates
Useless
The app takes forever to “go in”. It disconnects at random times. It is impossible to make a lump sum payment into your portfolio, only recurring investments is possible
Bad app
This app is very unorganised. My previous retirement saving was at Momentum and on their app I could easily see all my saving. But my employer moved ours to sanlam. I do not even know how much my retirement savings is?!?!
Slow
Slow and not customer friendly UX poor
Unresponsive
There are some options when you click the app tells you something went wrong try again later, especially when you try to withdraw.
Profile interface
My profile is not synchronized. I am unable to see my pension money or anything relating to that. I have been trying to call but with no luck.
Not happy
App very difficult to use not user friendly keeps getting error messages consistently
Ux
Trying to navigate the app as an actual nightmare. I can find any of my products and there is no search bar to help locate what I need faster. It’s actually frustrating me so much
