Health4me issue
Not sure if you are doing away with health4me or what is really happening, the app is not user friendly for people in that product, the website also doesn’t show us the card with membership number anymore, now everything is gone.
I have been browsing for hours on internet to see if there is a special link for the product, still couldn’t get it and now the last thing to opt for is calling
I wish the 2022 app version was still there, this update ruined everything precious we had and makes it more difficult to access the product.
I have been browsing for hours on internet to see if there is a special link for the product, still couldn’t get it and now the last thing to opt for is calling
I wish the 2022 app version was still there, this update ruined everything precious we had and makes it more difficult to access the product.
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Someone needs to sort this app out! ASAP
I have only been using the app for a week and its such a shame. The chat option does not work so I dont understand why its even there. It loads not stop and i keep getting sms’s saying the dr has replied but cant even access the chat portal. The app is not user friendy you literally have to take your time to figure it out. I was planning on upgrading but not so sure anymore
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Momentum and Multiple toggling
I think it’s great that we can now access both in one app, however toggling to the Multiply app is not great. Every time I click on it, it introduces the app and tools within as if I’ve never used it before. I have to click about 5 times and I have to accept the terms and use of the recharge scan every time.
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Unhappy client
You cancelled our momentum healthsaver cards without prior communication. When communication was sent, it said we could use the cards until 30 April, but it kept declining. When now using scan to pay, it kept rejecting the payment. You cancelled our cards and left us with no alternatives, in case scan to pay does not work.
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Poor App performance
I’ve been using safe days for 5+ years on various versions of the App in the past and this last 6-12 months have been the worst App performance ever. I have had several months where no safe days recorded the whole month. Logged multiple support tickets with Momentum, some go completely unanswered.
Sometimes when the App updates the locations settings stop working and the only way to fix it is to delete the App completely and reinstall it but then I’ve lost on a whole months’ safe days.
During April 2025 no days were recorded for the whole month despite the App popping up with a notification when I start driving that it is recording. I am fed up and now don’t even bother trying to get the App working properly. It glitches and crashes all the time. What is the point of having a benefit with Momentum when their App doesn’t work and record properly.
Sometimes when the App updates the locations settings stop working and the only way to fix it is to delete the App completely and reinstall it but then I’ve lost on a whole months’ safe days.
During April 2025 no days were recorded for the whole month despite the App popping up with a notification when I start driving that it is recording. I am fed up and now don’t even bother trying to get the App working properly. It glitches and crashes all the time. What is the point of having a benefit with Momentum when their App doesn’t work and record properly.
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