Bugs and bugs and missing info
I use this on an iphone. My safe dayz keep randomly stopping and the support team who take 3 weeks to assist can never help me. I end up having to uninstalll and reinstall the app and the it works again for a few weeks. After spending 3 months talking to support about my safe dayz not working they finally said I dont earn safety points anyway as one screen which is hidden from view and not accessible through settings and has never been on my homepage on the app was not clicked on. You have to swipe right and it was the fourth screen. Very poorly designed app.
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Inconsistent!
Communication is very poor with Multiply and Momentum for that matter. I am continually making inquiries and receiving no response. Also, I just put in the correct password as always, once and have been told that I have been blocked because of 3 incorrect tries. Not the case. And, I usually have to repeat the log in as the first time doesn’t work.
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Response from developer
I am so sorry that you are frustrated. Please contact us on etshelpdesk@momentum.co.za so we can assist you with your login issues.
Need to make changes
Too complicated, the rules change from week to week. Steps I have done are not always registered. The refresh or whatever it needs to be done before 8am, HOW when one is either rushing around or as a retired person don’t get up before 8am. Am actually thinking of cancelling completely as it is not cost effective.
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Useless!
Every time I try to login it says that there seems to be a glitch in the system.
Response from developer
Dear Africanative, I am so sorry to hear about your frustrations with the app. Feel free to reach out to me at app@momentum.co.za.
So easy!
I’m loving this app. So easy to submit claims, see savings balances, get in touch etc. Extremely user friendly.
Response from developer
Hello AD, Thank you for the good rating. I am so happy that you're enjoying this app.
